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Rated 4.5 out of 5 by 537 reviewers.
Rated 4.0 out of 5.0 by Love this hotel! We stay here every year when we make our annual trip to the city for a play. Always great!! The one elevator being out of order was a bit of a pain - but not bad. Great location!! 27 February 2014
Rated 4.0 out of 5.0 by Beautiful Rooms This hotel was a very good experience. The rooms were clean and the kitchen area was well organized and handy. It's great having a refrigerator and microwave since things can get expensive in the city. All the staff were friendly and quick to help when they could. The staff also made us aware of all the amenities, including the complimentary breakfast. The only downside was that one of the elevators was out of order and caused delays getting up and down, but that's not a permanent problem. Also, there is no valet to park your car, so it can get a little dicey driving around the city looking for a garage. They do validate at a garage on the next block though. 26 February 2014
Rated 4.0 out of 5.0 Overall a good stay Have to admit that the broken elevator was frustrating. However, the location is fantastic (with the exception of the walk past the "adult" stores and parole office). A short walk to the subway, Port Authority Bus Terminal and Times Square. Our room was lovely and relatively quiet. Never heard a siren or honking horn. Rarely heard noise from the hallway, either Housekeeping did a fantastic job. The Concierge was very helpful in finding and booking the activities we were wanting to do. Staff were all friendly, polite and helpful - lots of smiles. A very positive experience. I will highly recommend this property. 25 February 2014
Rated 5.0 out of 5.0 by Great Location The Staybridge is a nice hotel with great staff. It is also very close to the action of Times Square, Restaurant Row, and the Theatre District, but not overrun with the hustle and bustle. I will stay there again. 24 February 2014
Rated 4.0 out of 5.0 by Nice stay but... The hotel and room in general were pretty good. The breakfast was good, with some daily changes in the meals (bacon, sausages etc). The kitchen in the studio, fully and well equipped, is a great idea and a real asset for the hotel. But some points should be improved for a really great stay in New York: 1- The general cleanliness of the room. The bathroom was not properly cleaned (hair on the floor, black traces behind the tap). 2- The elevators. This 32 floors hotel only has three small elevators and one was out of order during our entire stay (7 days). Thus we had to wait for the elevator, sometimes up to half an hour... 24 February 2014
Rated 4.0 out of 5.0 by Great Value in Manhattan This hotel is a real keeper in Manhattan. Located directly adjacent to Port Authority, it was easy to take a bus from Stroudsburg/DWG, PA; climb off the bus and be less than 3 minutes from the Hotel. The easy access to subways, to anywhere in the city, is 3 minutes back to P-A. The Curb Appearance of this Hotel is somewhat unassuming; typical for Manhattan. Once you get inside, it starts to get good. Small but attractive hotel lobby. Hotel staff will immediately impress you with their friendliness. Check in was smooth and pleasant. Desk Agent was very welcoming, especially so if you are an IHG Rewards Member. Greeted with a bottle of water, a nice granola bar, and some info. Easy move to a very nice suite room, with nice kitchenette, very attractive bedroom, and bathroom; a large HD Flat Screen TV. Went to the fitness room. Small but effective. Good variety. Unfortunately, Nautilus was broken, (can happen to any hotel, certain next time I am there it will be repaired). Tues-Thurs the Hotel has a managers reception, that is outstanding; food, beer, wine. The test of the quality of staff is "how do they handle adversity". A large chunk of ice fell onto the atrium, and broke a pane, where the reception is normally centered, just prior to the reception. The staff quickly and efficiently relocated the food and beverages to the adjacent social room, and opened just 1-hour later, and ran 6-8 instead of 5-7. Many hotels would have just cancelled the reception, with a reasonable excuse. The staff rolled with it, and maintained wonderful grace and friendliness; providing excellent food, drink, & service. Once again, the food was so good, I had no interest in leaving the hotel for dinner. I didn't have breakfast that morning due to fasting blood testing that morning; but traditionally it is a very nice complimentary breakfast. This Staybridge is my go to spot for trips to Manhattan. 22 February 2014
Rated 1.0 out of 5.0 receipt when i checked out the printer was down and i was assured a receipt would be mailed to me. i stressed i need it for tax purposes and was assured again it would be sent to me. one month later i am still trying to get it. the hotel is next to the bus station and can be quite loud. I travel 165 days a year and i can say not only will i not stay at this hotel again this whole chain has lost a potentially loyal customer. disappointing all around 17 February 2014
Rated 4.0 out of 5.0 by Clean room and fully stocked kitchen Our room was very comfortable and clean. When we checked in, we thought the room was a little too warm and we turned the thermostat down, it actually became more comfortable. In many suite hotels the cupboards are empty, so if you want to fix food, you have to make sure get glasses, plates, flatware, etc. The kitchen had everything we needed. There was even a dishwasher! Staff were attentive. Breakfast was good although I would have liked yoghurt and the toasters took forever. If they can just get the elevator fixed... 16 February 2014
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