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Rated 4.5 out of 5 by 800 reviewers.
Rated 5.0 out of 5.0 by Loved it! The entire staff was very professional and courteous especially Maria who was so nice to us when we had breakfast every morning. Our housekeeper for room 1305 was extremely helpful and considerate of our schedule. Thanks to all of you for making our stay very enjoyable. Carroll and Malinda Nickens 12 December 2014
Rated 5.0 out of 5.0 by A Great Place to Stay in New York A great hotel located minutes away from Time Square and many other major attractions in New York including Empire State Building and 5th Avenue. This is a Great Hotel in a Great Location. Staff are helpful and attentive; I had a great stay - Thank you 12 December 2014
Rated 3.0 out of 5.0 by Overwhelmed This is a nice hotel and at a great location. It is within walking distance to Times Square, the subway entrance is at the corner no more than 200 meters away, shuttles to the airport are nearby, and great food locations are also within walking distance. However, the hotel capacity is too big for the staff to handle and for the elevators to handle. I was there during Thanksgiving weekend, and the hotel was most likely at max capacity. There were waiting lines to get into the three elevators they have, and sometimes it took more than ten minutes waiting. When you are on the 25th floor, it is impossible not to use. Likewise, they offer a happy hour and a breakfast, but the staff did poorly to handle the volume of people during this holiday weekend. So much so, that we chose to go out for breakfast and not partake in the happy hour. The area where they serve breakfast and happy hour, like the elevators, was too small to accommodate the volume of people the hotel can house, they continually ran out of food, and the staff was too slow to respond. When I go on vacation I like a place I can relax, this was not the place to be on Thanksgiving weekend. 12 December 2014
Rated 5.0 out of 5.0 by Fabulous location and large room We stayed for two nights to shop and see the NYC Christmas lights and windows. Our room was large and the kitchen was great! The staff was terrific from reception to housekeeping to the bar! We will return 11 December 2014
Rated 5.0 out of 5.0 by Excellent hotel Hotel has a great central location, very clean rooms and excellent amenities. I have stayed at many NYC hotels that were more expensive but not nearly as nice. 10 December 2014
Rated 5.0 out of 5.0 by Great location Great hotel and location adjacent to the bus terminal which provides underground access to the subways and out of the weather outside 10 December 2014
Rated 5.0 out of 5.0 very good hotel in time square area Hotel is very closed to time square. Good breakfast, nice staff. 09 December 2014
Rated 5.0 out of 5.0 by Excellent experience! After many years of dreaming and hoping to go to New York an opportunity arose in that my BFF from England and I got to meet and catch up. My friend's husband chose the hotel and we were very happy with the choice. The hotel, although busy, is a great place to stay. The staff are extremely friendly and helpful with any questions or requests that we had, including arranging a car to take us to the airport when it was time to leave. The rooms and beds were comfortable and clean. The breakfasts and happy hour were very good, with plentiful amounts of food, and very relaxing. If we had one complaint it was that the utensils in the dining room kept running out and we had to ask for more, but the hotel was extremely busy during our stay and that was probably the reason. The location is close to everything and easy to walk to. We cannot wait to go back to New York and would definitely stay at Staybridge. 08 December 2014
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