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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    94%
    Recommend This Property

    Overall Experience

    4.5

    based on 963 reviews
    94%
    Recommend This Property

    Ratings Breakdown

    963reviews

    • 5 Stars
      643
    • 4 Stars
      225
    • 3 Stars
      58
    • 2 Stars
      24
    • 1 Stars
      13

    Very friendly and helpful staff were the highlight of our stay.

    By

    May 01, 2015

    platinumelite

    All of the staff we interacted with were very friendly and helpful, particularly the Concierge, porters and receptionists. This was in stark contrast to some other, "up market" hotels we have stayed in before in New York.

    My biggest complaint concerned the noisy refrigerator in our room that kept me awake for almost the whole of our first night. I had to ask for it to be turned off for the rest of our stay. There was also a small issue with lengthy waits for the elevators, on some occasions.

    Breakfast was good but a bit of a scramble due to the limited space available for the number of guests.

    The quality of the furnishings and cleanliness was perfectly decent for this type of hotel, making it good value for money. The room was also extremely well equipped to provide self catering, if desired.

    Overall, a satisfactory visit (apart from that refrigerator!).

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    Great location, friendly staff, free breakfast and happy hour!!

    By

    April 30, 2015

    platinumelite

    Very handy with subway station 1/2 block away and Times Square 2 blocks East. Breakfast buffet was nice. Free beer and wine - all helps in expensive Manhattan. Staff was very friendly and helpful. They will store your luggage for free untill you catch your later flight - perfect. Try the Halal cart on the north side across from the bus station - the best!!

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    Excellent Hotel

    By

    April 30, 2015

    club

    Staff was great, breakfast was very good and the location was perfect. Great value for the money! I will use this again.

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    Very good room equipment, good service, lack of breakfast space.

    By

    April 28, 2015

    platinumelite

    The equipment at the rooms was complete, with all kinds of appliances in the kitchenette.

    The service, overall, very attentive, ready to solve any request.

    Lack of space at breakfast caused some inconveniences. It is probably a NY problem in general.

    Elevators: a lottery.

    Overall it was a nice experience with all my family. 8 people in three rooms.

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