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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    94%
    Recommend This Property

    Overall Experience

    4.5

    based on 966 reviews
    94%
    Recommend This Property

    Ratings Breakdown

    966reviews

    • 5 Stars
      645
    • 4 Stars
      226
    • 3 Stars
      58
    • 2 Stars
      24
    • 1 Stars
      13

    Comfortable bed

    By

    May 03, 2015

    platinumelite

    Great experience I would stay here again and recommend this hotel.

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    Wonderful

    By

    May 02, 2015

    club

    We loved the comfort and overall experience of our stay at the hotel was wonderful
    Especiallly the checkin and checkout was very professional no hassels
    All the staff was very helpful and always similing
    We would recommend this to all our friends and family
    Location was great near to all attraction, its in time square yet away from the noise and hustle bustle of the square that makes it unique
    Only things we dont like is that we have mentioned in our first reservatiin that we are celebrating our anniversary yet no special response from hotel which we were expecting, also breakfast needs to have variety as travellers stay for longer period so they get bored of same food everyday
    Thanks

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    Great location, amazing staff

    By

    May 02, 2015

    club

    The hotel was clean and nice to have kitchen facilities, they are very small but functional. The staff was very kind and helpful. Breakfast was a bit chaotic because there are not enough places to sit. Lots of food and nice to have fresh fruit. So easy to get to all the sights just by walking! Thank you very much to all the staff from friendly check in to check out. The Concierge gave excellent information and everyone was so polite. Our room was kept very nice and clean as well. There was no reception for the four nights we stayed though. Friday through to Monday.

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    Very friendly and helpful staff were the highlight of our stay.

    By

    May 01, 2015

    platinumelite

    All of the staff we interacted with were very friendly and helpful, particularly the Concierge, porters and receptionists. This was in stark contrast to some other, "up market" hotels we have stayed in before in New York.

    My biggest complaint concerned the noisy refrigerator in our room that kept me awake for almost the whole of our first night. I had to ask for it to be turned off for the rest of our stay. There was also a small issue with lengthy waits for the elevators, on some occasions.

    Breakfast was good but a bit of a scramble due to the limited space available for the number of guests.

    The quality of the furnishings and cleanliness was perfectly decent for this type of hotel, making it good value for money. The room was also extremely well equipped to provide self catering, if desired.

    Overall, a satisfactory visit (apart from that refrigerator!).

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