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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    86%
    Recommend This Property

    Overall Experience

    4.2

    based on 419 reviews
    86%
    Recommend This Property

    Ratings Breakdown

    419reviews

    • 5 Stars
      246
    • 4 Stars
      98
    • 3 Stars
      30
    • 2 Stars
      21
    • 1 Stars
      24

    Would not stay there again

    By

    10 February 2016

    platinumelite

    Bedroom too small, not enough parking spaces, breakfast only OK.

    NOT ENOUGH EXITS, AND ONE EXIT SIGN WAS NOWHERE NEAR AN EXIT.

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    While a nice property there are issues to know about.

    By

    10 February 2016

    During my stay i had a problem where there were four guests, but only three sets of towels. This was corrected once I notified the front desk. The major issues is security. There was an issue with a key to my room and no ID request was made. Anyone could ask for a key to my room pretending to be me. When checking out I was asked how my stay was and I responded I was not satisfied. The front desk clerk thanked me for my stay and did not ask what the problems were. The issues were the towels, security and the food was not kept at a safe temperature during my stay. I would think this is basic food service. Hot food should be hot, not room temperature. Also the complimentary popcorn in the room had and expiration date of last July, it is now January.

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    Good Stay

    By

    06 February 2016

    club

    Close to airport and good for an overnight stay. The hotel could use some updates but it's not so bad that I wouldn't stay there again. I used my IHG reward night and wasn't charged anything. This is a great program and I'll continue to stay at this chain because of the rewards program.

    Posted byHotelStaff
    11 February 2016
    Thanks for your feedback and great comments the hotel will be undergoing renovations April 2016.
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    orlando

    By

    06 February 2016

    club

    I was not happy about the shuttle from airport to hotel and hotel back to airport because we here headed to Disney the following morning. This needs to be changed. Add more drivers for the shuttle.

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    Excellent Staff and Great suites

    By

    04 February 2016

    club

    From the time we walked in the hotel door until the time we departed the staff, the accommodations, and the food, were excellent.

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    Needs updating

    By

    01 February 2016

    Needs updating and food was bad, worse than typical for the processed choices.

    Posted byHotelStaff
    11 February 2016
    We value your loyalty to our brand, and thank you for your feedback during your most recent stay at our hotel. I am truly sorry for the problems you experienced during your stay. We want nothing less than a great stay for our guest so we truly regret that we failed you.
    Posted byCustomerCare
    11 February 2016
    Dear pax4pax, Thank you for your patronage as an IHG Rewards Club Spire Elite member and for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with the cleanliness of our rooms and our breakfast. I would like to apologize for any inconvenience these issues may have caused you during your stay. Rest assured, your comments will be shared with our management team to properly address your concerns. Again, thank you for the review and I hope that you would still consider staying with us again in the future. Regards, Mike F. Case Manager IHGService
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    Very clean and comfortable room

    By

    29 January 2016

    club

    Excellent place to stay. Rooms were big and spacious. Food was close by.

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    Great place to stay!

    By

    28 January 2016

    Rooms were clean, staff was friendly, hot breakfast/coffee served every morning, and they are PET FRIENDLY!

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    Spacious rooms and wonderful staff.

    By

    25 January 2016

    platinumelite

    I love this hotel. The rooms are clean and well-appointed. The staff is friendly and informative. This is perfect for any family visiting the Orlando area! A short shuttle ride to the major theme parks, at a fraction of the price of staying on-site or nearby. Close to Orlando International airport. Great place!

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    Nice place to stay

    By

    11 January 2016

    platinumelite

    Clean room and nice place to stay. The cost is affordable and the staffs are very nice during my stay.

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    Better Than Average

    By

    11 January 2016

    Staff are excellent especially maintenance and housekeeping. Parking filled up occasionally, so I parked next door and walked back. Breakfast normal and evening snacks just above average. Always a decent salad. Free washer and dryer are phenome

    nal. Decent cable assortment with adequate wifi.

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    Great Family Place

    By

    08 January 2016

    Plenty of room for 5 kids and has enough separation for us all.

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