Rated 4.5 out of 5 by 40
Rated 5.0 out of 5.0 by Riverman Fan An understated gem
perfect accomodations and wonderful staff , We mistakenly booked the wrong type of room and the management made the transition to another room easy and effortless , wonderful place to take in the riverman hockey games just walking distance to attractions, will be staying here exclusively ,
31 January 2014
Rated 5.0 out of 5.0 by nmumson much nicer then I thought!!
We had an event at the Civic center which was right across the street so we did not have to worry about parking. The hotel was much better than I thought it would be. Very comfortable. The kitchen floor was a little dirty but that was it. Would go back again.
18 November 2013
Rated 5.0 out of 5.0 by jbartell Exceptional experience
I have been traveling around the midwest for a couple of weeks, and have another week before return home. My husband and kids flew out to be with me for a few days, and in our 6 different IHG locations, this one was far and away the best.
From the new suites and stunning decor to the complimentary upgrade to a 2 bedroom suite (from a 1 bedroom), to the easy combining of two separately booked reservations, to the impeccable hospitality and help by the staff (Rich in particular), the entire experience was second to none.
In fact, this particular stay inspired us to only book with Staybridge from here on out (if together). However, we've already had another stay in Chicago that didn't even come close to the experience in Peoria. I would recommend folks go to Peoria just to stay at this Staybridge!
Thanks so much!!
17 November 2013
Rated 5.0 out of 5.0 by nworbs Great Location for Peoria Civic Center
We were in town for a concert at the Peoria Civic Center. We walked to the extremely close venue, even in the colder weather! I would recommend this hotel to anyone staying in Peoria, and will definitely book again if in the area!
15 November 2013
Rated 1.0 out of 5.0 by JLP105 Disappointed with the customer service
We stayed there in October of 2013, and had a terrible experience with the front desk employee Clara. Due to contacting the manager afterwards, we were offered a complimentary stay. We decided to give your company another try as we loved the decor and rooms. However, upon staying there again in November 2013, we most likely will choose a different hotel. The front desk employee was very rude about the complimentary room saying it wasn't reserved that way and tried to charge us. I replied that I had spoken with a lady when making the reservation and explained to her I was using this voucher from the manager- she questioned it as well (but was very nice!) so I read the voucher word for word to her and she then gave me a confirmation number. I thought it was very rude for the front desk employee to be so short with my mother and I. We had requested two beds and she said no, which was fine so my mother requested a King size atleast since we would be sleeping together. The employee gave us a dirty look and said when her friend and her stay together they have no problem and neither of them move in bed. I am not sure what this had to do with us, and it wasn't small talk because she looked at us with a rude glare. She did say our room would have a King size after that remark. As I have noted, we loved the decor, and the cleanliness but we are very disappointed in the service at the Peoria location. I am surprised we even gave it another chance as the first time, my aunt (whom has a disability) was so bullied by the employee, Clara. I am sad to say that the employees at the Peoria, Il location have given us a bad experience twice now so we will decline to recommend or stay there in the future.
13 November 2013
Rated 5.0 out of 5.0 by ClB355 Great rooms and great breakfast
Everything about our stay was wonderful. Close to the Civic Center, clean affordable and really nice breakfast buffet. My only suggestion - my room needed a new mattress. I didn't get to participate in the evening reception time.
13 November 2013
Rated 5.0 out of 5.0 by dionasaur great job
The hote and state meet experience were great for my team. The rooms were so large and the corporate suite were great. The next cross country state meet we will diffenetly stay here. Location to food and the meet were the best.
12 November 2013
Rated 5.0 out of 5.0 by PaulP62 Outstanding all around
When I'm in Peoria, I always try to stay here. My colleagues all try to stay here as well. The staff is excellent, and the rooms are great. Excellent breakfast, and very nice social hour during the week. Great location as well. Sara in sales was great accomodating our corporate requirements.
01 November 2013