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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    96%
    Recommend This Property

    Overall Experience

    4.6

    based on 201 reviews
    96%
    Recommend This Property

    Ratings Breakdown

    201reviews

    • 5 Stars
      150
    • 4 Stars
      34
    • 3 Stars
      9
    • 2 Stars
      4
    • 1 Stars
      4

    the best service for the personel, food, kitchen.beds, tv.

    By

    01 julio 2015

    good service, good location, easy to arrive, best attention of the loby personel, I can't find more words to explain that I'm happy to stay on ths hotel

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    Construction make it confusing

    By

    01 julio 2015

    platinumelite

    Due to construction going on next door to the hotel, trying to figure out how to get in and where to park where a bit tricky but all in all the experience was pleasant. It was an easy walk over to the Riverwalk area.

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    Poor customer service

    By

    27 junio 2015

    platinumelite

    Very poor customer service at the hotel. The staff acted like they did not appreciate the business from myself and three other coworkers. I have been a platinum member of IHG for several years and this visit was one of my worst stays.

    Posted byHotelStaff
    29 junio 2015
    Dear 21Prince, Our top priority here is always to ensure that our guests receive the best customer service possible. If we fell short of that I sincerely apologize. I would love to speak to you more regarding any service issues you may have encountered in order to ensure they are corrected for you as well as any future guests staying with us. Please feel free to contact me at your convenience. I hope we are able to serve you again in order to regain your loyalty to our property and IHG. Thank you, German Olivas Director of Operations
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    Great service and friendly staff

    By

    27 junio 2015

    club

    The staff made us feel welcome the moment we walked up to the desk. We had two separate rooms, one for myself, husband and son. The other room had our two daughters with their sons and the service was great. The grandkids 11

    Posted byHotelStaff
    29 junio 2015
    Dear misskitty1947, We appreciate you taking the time to let us know about your recent stay at Staybridge Suites Downtown San Antonio Convention Center. We take complete pride in knowing that our staff and our spacious suites were able to make your stay with us a great one. We hope to become your number one choice for lodging when coming to the San Antonio area and hope that we may be able to serve you and your family again in the near future. Thank you, German Olivas Director of Operations
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