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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    89%
    Recommend This Property

    Overall Experience

    4.5

    based on 103 reviews
    89%
    Recommend This Property

    Ratings Breakdown

    103reviews

    • 5 Stars
      72
    • 4 Stars
      15
    • 3 Stars
      10
    • 2 Stars
      3
    • 1 Stars
      3

    Plenty of space but not cleaned properly

    By

    25 January 2015

    club

    Twin suite with kitchen provides plenty of space, the problem being that the suite was not cleaned properly - hairs in the bathroom, previous occupants dirt, clothes tags, change and food bits. Noise was ok, but wooden flooring outside the property and neighbour's doors could be a problem.

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    床铺舒适,免费早餐

    By

    21 January 2015

    整体还可以,床铺对于我们来说,有些太软了,可能在美国比较喜欢这种软的床垫吧。能够提供SHUTTLE到公司,并且有免费早餐,很不错。更喜欢的是,还可以采购东西,自己做饭。总体为说,感觉挺不错,超出预期。

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    Very good experience

    By

    19 January 2015

    I stay in this hotel for about 1 month, and receive very good serve quality. Like it very much

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    Rooms are o.k. but extra's do not work

    By

    13 January 2015

    platinumelite

    After picking this hotel because it's ads showed a year-round working outdoor heated pool and hot tub and fire place. We were very disappointed once we tried to use these features. Our first room we had, the furnace did not work and we had to move to a different one after we were all moved in. I picked this hotel because I was staying in San Jose, CA for two weeks and I was able to bring my wife with me and she would be able to enjoy these feature during the day while I was at work. Did not happen!!! Management did not seem to care of our disappointment. other than the front desk clerk, who helped us move from one room to another.

    Posted byCustomerCare
    27 January 2015
    Dear csmjim, We appreciate that you took the time to review our hotel. We give the utmost importance to your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. Please accept our sincere apology for the shortcomings you experienced during your stay and we regret you received hotel and room amenities which was less than satisfactory. Rest assured that your comments will be reviewed for necessary upgrades. Again, than you for your feedback and for being one of our valued IHG Rewards Club Platinum member. We hope that you'll give us a chance to serve you again in the future. Sincerely, Zelyn N Case Manager IHGCare
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