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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    88%
    Recommend This Property

    Overall Experience

    4.4

    based on 132 reviews
    88%
    Recommend This Property

    Ratings Breakdown

    132reviews

    • 5 Stars
      88
    • 4 Stars
      21
    • 3 Stars
      16
    • 2 Stars
      4
    • 1 Stars
      3

    2-Beds 2-Baths Kitchen Complimentary Laundry, Breakfast, Internet

    By

    mai 28, 2015

    PROS = - Nice, friendly Front Desk staff as well as HouseKeeping personnel.
    - A BIG ( ) for us - complete modern kitchen, 2 - bedrooms with bathrooms

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    great stay

    By

    mai 20, 2015

    very happy stay. everything they offer was good. it will be great if they increase some vegetarian options in both morning breakfast and evening dinner

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    Managers are off on whole the weekend.

    By

    mai 15, 2015

    I can't believe the management response so slowly to customer's requests.
    I asked if I can extend my stay there for more than one week, and no one can response me a simple yes or no.

    Stuffs there cannot make any decision because of management are off on weekend. I can understand this, but I has been asking the same question for more than 3 times and over 30 hours waiting for management's response.

    I don't care the answer is yes or no, but please leave me time to make reservation at other hotels. It's a very bad manner to ask customers just wait but has no response at all.

    Posted byHotelStaff
    mai 19, 2015
    Hello, Thank you for taking time to write us about your visit here in San Jose. Please accept my apology for this incident. Our team is trained to take care of all requests on site without delay. I have been researching the instance that you mention here. Without speaking to you I am unable to proceed. I would like to learn more about the circumstances and identify the team member you dealt with in order to address the proper training. If you feel more comfortable contacting me directly at my email we can work together to resolve the issue. Regards, Charles E. Julien General Manager charles.julien@ihg.com
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    Great Service

    By

    mai 14, 2015

    club

    Great service, staff are friendly.
    Checkout (need receipt for split payment) took quite some time to solve.

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