Rated 3.7 out of 5 by 20
Rated 4.0 out of 5.0 by nicolas75flyertalk Excellent location and very good value, even if the property starts showing its age
Superior suite is around 38sqm
Dining and kitchen area with owen.
Bed area with comfortable bed. Television with good selection of cable channels. iPhone dock.
Very small open closet.
Tiny and very dated bathroom with shower only (with broken shower head and mildew). Good selection of Staybridge amenities. No bathrobe.
Balcony with panoramic view over Sao Paulo
Poorly soundproofed windows (street noise can be heard despite being on very high floor).
- Very pleasant location, in one of the most exclusive areas of Sao Paulo (very safe, lots of trendy restaurants and boutiques in the immediate neighbourhood).
- Friendly staff
- Good free breakfast served in an elegant restaurant
- Pleasant small outdoor pool
- Bathroom shows its age and could have been cleaner
- Tiny open closet
- Poorly soundproofed windows
- Cannot see any difference between superior suite and standard room.
12 January 2014
Rated 4.0 out of 5.0 by Glauber Excessive Light inside Room
The existing courtains are not enough to block the daylight what impacts sleep's quality and confort.
13 December 2013
Rated 4.0 out of 5.0 by karac room service
the food is bad.. I ordered a reviol with mushrooms and it wasn't good
03 December 2013
Rated 4.0 out of 5.0 by Chrisssy Staff is amazing
IThe staff is great. Very helpful. Gabriela, isabella, juliana are awesome.
18 November 2013
Rated 1.0 out of 5.0 by Globetrotter77 Don't Bother!
I feel truly guilty having recommended this property to my co-workers. This place is hopeless. The staff are clueless and completely unhelpful. They can't even handle simple tasks like requesting a car - something VERY common in Brazil.
I was also bewildered when they "politely encouraged" me to pay part of my balance up front. I've never encountered this in a legitimate hotel before. Because they made this sound voluntary (as it should be - they have my credit card on file afterall) I decided to ignore it, as I would be leaving in a couple of days anyway. So they went ahead and locked me out of my room without telling me - a very goofy move that didn't exactly endear me to the hotel.
I could maybe overlook everything above..but BRL 30 PER VISIT for the fitness center?! I'm not looking for Olympic quality personal training - who is at a hotel? I just want an indoor treadmill or stationary bike when I'm visiting an unfamiliar city. I was told that because I was only a "basic" member of IHG's loyalty program, fitness center access was not included.
How this place has gotten any decent reviews is beyond me. If you're foolish enough to rate this property highly, you don't deserve any better. I'm still fuming from my experience at this place.
This was my first (and as it turns out, last) stay as a member of IGH's loyalty program. After a stay like this, I wouldn't want to stay in their program long enough to earn elite status. Adeus Staybridge and Adeus IHG.
P.S. - When I went to fill out their online survey after my stay, their site crashed...Shocking.
26 October 2013
Rated 4.0 out of 5.0 by ham01 Great Service
Proactive personal. Nice variety options in the social area.
02 October 2013
Rated 4.0 out of 5.0 by Estebanzz Nice!!
Nice hotel. Great location!! I will certainly come back. My room on the 31st floor gave me a great view on the city.
21 September 2013
Rated 5.0 out of 5.0 by Anto Excelent room, service & location
I loved the big room w/all facilities to stay and work (good desk, free wi-fi and coffee). Great view from my windows (28°floor), good service and very nice places to eat next door. Safe to go around by walk also at night. I really enjoyed it and recommend for a great stay in Sao Paulo!
25 August 2013