Rated 4.1 out of 5 by 69
Rated 2.0 out of 5.0 by LP57 Review
Wish I could have gotten coffee and a washcloth while at this hotel.
22 December 2014
Rated 1.0 out of 5.0 by Josh 2 I went through 5 different rooms until I got an ok room
I did not enjoy the stay. I arrived at about midnight on Monday. I got a room in the tenth floor and came back to the lobby as the room smelled really bad and asked for a change. Then they gave me another room in the same floor, I went up again and came back again for the same reason. Then they gave me another room in the same floor, and I asked the guy to come up with me, we checked the room and it looked better than the other two rooms and I stayed. However, when I took a shower I realized that there was mold on the walls, I certainly tried not to touch the walls. I have pictures which would like to share. Then I was going to sleep and the AC was dripping (have pictures as well). When everything else is silent, a drop may be very noisy. I could not sleep, put a container with a towel inside to catch the drops.
The next morning I complained and they promised to either fix it or change the room. At about 8:30 pm I came back to the hotel and they gave me another room, I asked the guy to go up with me, and guess what? The AC did not work !!! It was very hot. He apologized and we both came down. He told me that they would fix it. I went to have dinner and about 2 hrs later the AC was working. This added up to 5 room changes before I had a recent room. Unacceptable for a hotel that charges the rates they charge !. They told me that the hotel is going to through maintenance and I said: then drop the rates until you fix the problems and block some rooms that are simply not an option if you care about your customers ! Not within the Holiday Inn standards....
22 December 2014
Rated 5.0 out of 5.0 by 200k miles friendly and good location
central location and some of the best front desk and bell staff in Brazil
17 December 2014