Rated 4.0 out of 5 by 29
Rated 4.0 out of 5.0 nice
Is a great place to stay with family. Big rooms, kitchens ect.
December 10, 2013
Rated 4.0 out of 5.0 by TrayP Surprise Early Arrival
Upon arriving in ABQ I learned that my lunch/early afternoon meeting had to be rescheduled. This left me with unexpected time and work to do before a dinner meeting. Monica at the front desk was gracious and arranged a room within 30 minutes so could have internet access and focus on the tasks at hand without the distractions and discomfort of sitting in a coffee shop.
The "shadow" on the stay was the lack of room key access to the facility through doors at the perimeter of the hotel. Notices were posted indicating "maintenance was required". The necessary work was not accomplished during my 3-day stay. When questioned about this inconvenient situation (the load factor was high and required many guests to park a considerable distance from the main entrance), the front desk lack answers as to why "the fix" was performed or when a repair person might be expected.
The Wi-Fi internet connectivity remains problematic. An unsuspecting guest who needs the web to work, will find this extremely difficult, if not impossible, on the 3rd floor. The issue is well known but there does not appear to be any effort to correct the problem.
November 19, 2013
Rated 1.0 out of 5.0 by captjack poor stay, loud room, no Wi-Fi
When you check-in as a PLATINUM member with over 110000 points this year with a reservation and are put on the first floor across the hall from the work out room something is wrong. After I advised the young lady that was checking me in that it would not work. I was advised that they had no other rooms. That is ok with me so I ask for another IHG member hotel in the area and cancel my stay. I was told "RELAX AND LET ME LOOK" (shocked at the remark, YES) I was then given a room that happened to show up at the last min. It was located on the 6th floor. The room was noisy! the WI-FI did not get to the room because of the corner location. When I ask the front desk if they could fix the problem (I'm on Business and need Wi-Fi) I was told no. A day later because of the loud traffic noise I left the location. You might also like to stay away from the breakfast. The service area was DIRTY and unkept! Good Luck if you stay!
October 22, 2013
Rated 5.0 out of 5.0 by drlonnie Great place to stay
If you coming during Balloon Fiesta, you couldn't pick a better place. Housekeeping staff was awesome. Weren't out of the room 3 minutes and they were already working in the room. Overall great staff, great location, great experience. Good exercise and pool facilities. Solid breakfast, not just donuts and pastries. Only negative is pillows were small but had plenty of them
October 14, 2013
Rated 5.0 out of 5.0 by chaisin Great value, great hotel
We like staying at this Staybridge in NM while we are travelling from AZ-IL. We do this twice a year. We know that no matter what time we arrive, we will have a nice clean comfortable, & spacious room. Staff is great.
October 1, 2013
Rated 5.0 out of 5.0 by vanessav09 Awesome staff!
we loved staying at this hotel for the soccer tournment this last weekend. we had to travel all the way from colorado and i would call the hotel and ask questions and they never gave me any negative service! they were helpful in all aspects of the our stay, from early checkins, to cookouts out back, all of the staff went out of their way to make us feel welcome. the only ones i really remember were Burt and Brandon from the front desk, also Andrea(?) from our checkin was super sweet and very accomadating. Shall we ever be in the area again we will definitly stay there once again. Thank you all for your great hospitality, from one who also works in the hospitality industry we greatly appreciate you making us feel at home!
August 29, 2013
Rated 5.0 out of 5.0 by Mc67 Great Room and service
I normally travel with an RV. If I could stay in the hotel everytime, I would sell the trailer.
August 15, 2013
Rated 4.0 out of 5.0 by Rae1974 Free Evening Food Tues-Thurs
Beds were comfortable. They were cleaning the pool when we were there so unfortunately my 4 kids were really bummed about that. Rooms clean.
August 12, 2013