Rated 4.5 out of 5 by 43
Rated 5.0 out of 5.0 by DefenseLawyer Awesome Staff
We checked in after 10pm and the pool and hot tub were closed however we were not advised about this when we made the reservation. The staff made sure my son and i got to enjoy the pool and hot tub after hours since i made it clear when i reserved the room that we intended to use both.
Exceptional staff experience.
July 18, 2014
Rated 5.0 out of 5.0 by pattie59 comfortable living space
Room was clean and comfortable we had 2 adults and 1 toddler and there was enough room. The front desk service could have been more accomdating. Breakfast was good. pool was very clean
July 13, 2014
Rated 5.0 out of 5.0 by 71471 Excellent Customer Service
Hotel was excellent more than what I expected. Customer Service was top notch. Thanks for a wonderful stay.
July 9, 2014
Rated 2.0 out of 5.0 by stybrdgeatpa Hotel is very nice, cleaning is miserable
This is a nice property, and well kept for the most part. I have stayed here before and never had the poor experience I did this stay. There were many from my company staying at this hotel and we were all very disappointed in the cleaning practices this location has adopted. I was at this hotel for nearly three weeks, and my toilet was never cleaned once, room was never vacuumed, counters were never cleaned, bed sheets not changed, bathroom items not replaced. Most staybridge suites do the light touch service, but never have I experienced this at any other property.
July 5, 2014
Rated 5.0 out of 5.0 by gojo Very clean,great staff
We have stayed at your hotel for 3 separate times. All stays have been excellent. The breakfast and snacks in the late afternoon are better than all other hotels we stay in during our other vacations across the country. I would like to say that your guest services manager, Amy is a real asset to your hotel and she will do anything possible to make your stay a pleasant one.
June 25, 2014
Rated 5.0 out of 5.0 by janbrave Comfortable Bed and great service
This property is close to new on all counts. The layout is great for two people or for a small family. The Wolfgang Puck coffee was really tasty and delightful, and I drank a lot of it in my room and in the common area where the hot breakfast buffet was offered. The kitchenette complete with dishwasher was more than I needed for the one night that my friend and I were there. This is certainly a well-managed property---although on the pricey side.
June 24, 2014
Rated 5.0 out of 5.0 by gojo Our third stay.
We have stayed at your hotel for the last 3 years for our visit to Dorney Park with our grandchildren. The breakfast is great and the food you offer on weekdays in the afternoon and the complimentary beverages is excellent. Your hotel is the only place that we stay at that offers these perks to there customers. You have a great hotel and there is no reason to stay anyplace else. Your guest services manager Amy, is a true asset to your hotel. She will do anything possible to make your stay comfortable. We will be back, The Orlando"s
June 24, 2014
Rated 5.0 out of 5.0 by CoachT Exceeded expectations
I was pleasantly surprised at the comfort and spaciousness of the room. The room and facility were clean and gave a great first impression. I would definitely look to stay here in the future.
June 19, 2014
Rated 5.0 out of 5.0 by minrick a place i will return to
very nice place, clean over the entire property excellent staff
June 18, 2014
Rated 5.0 out of 5.0 by BAM! great place to stay
They go beyond my expectations to make you comfortable!
June 18, 2014
Rated 3.0 out of 5.0 by DD DD Friendly helpful staff
Very friendly hotel staff (Manager Excluded), meals fresh and ready, like hot dogs and veggie pizza. Modern, clean appearance.
June 11, 2014
Rated 4.0 out of 5.0 by KLLAK Clean and generally comfortable
We stayed here for three nights. It's a clean, pleasant hotel that's close to the highway. The breakfast selection was good. The mattress on the sofa bed was not comfortable; it's too thin and my son couldn't get a good night's sleep.
Otherwise, it's a good place for a small family. The kitchen has all the necessary utensils, plates and appliances. Staff at the front desk were very nice.
June 2, 2014
Rated 5.0 out of 5.0 by Tjfield79 Home away from home
My husband works in the telecommunications industry which requires us to travel every few months and we stayed here from June of last year until this month... Loved it! The room was awesome as was the staff, especially Amy, Tiffany and Pam. They made our entire stay very comfortable and pleasant. The rooms are very clean, spacious and set up just like an apartment with a full refrigerator, cook top stove and fully stocked with pots, pans, cooking and eating utensils. The bathroom is large, bright and private with big, clean fluffy towels. Flat screens in both the living room and bedroom. The bed was extremely comfy and clean! You can do your laundry downstairs for free and all the machines work perfectly. The free breakfast and dinners are yummy also. They have a pool and hot tub that are also very clean and well kept. This hotel is in a very safe neighborhood and has a Boston' sports bar and restaurant in the same parking lot with super good food and friendly staff... The management and staff at this Staybridge take great pride in their work to keep this place clean and the guests happy at all times. They are very down to earth folks there, not snooty or snobbish like a lot of other hotels. If we find ourselves back in Allentown we will definitely be staying here... Thanks for everything, you guys rock!!!
February 19, 2014
Rated 5.0 out of 5.0 by Spatula spacious and inviting
My family had a wonderful experience the only con is we had to request to have the trash removed daily.
January 3, 2014
Rated 5.0 out of 5.0 by Kreativekaren Felt like a resort
Our seven day stay at your well-appointed facility reminded us of resort living. We had everything we needed and enjoyed all aspects of the facility, even entertaining family at the lovely pool.
December 10, 2013
Rated 2.0 out of 5.0 by bsmroch Great Staff, but the hotel needs some upkeep
We recently stayed at the hotel over the Thanksgiving holiday while visiting family. We also brought our dog, which makes this hotel a great place to stay. The staff is wonderful - helpful and friendly - and made us feel like family! However, for all of our stays at this hotel, there is always somethings wrong in our rooms. This time, the doors to the double bedroom suite would not latch shut. One of the cables was missing from the TV in that room, which caused me to do some troubleshooting at 11:30 pm and involved a trip to the front desk for the missing cable (which the front desk was extremely helpful in locating another cable!). By midnight, the TV was working! In the king bedroom, the bedside phone was dead. This might be a problem for someone having to call for help and unable to reach the other phone near the kitchenette. Otherwise, we will continue to stay here if we bring our dog, bu there are other nicer hotels (kept up and clean) in the area - perhaps a better value for the money.
December 6, 2013
Rated 5.0 out of 5.0 by BTPC Great staff at a great location
The staff is always friendly, smiling and willing to help. Very convenient location in a busy industrial park. Restaurants within walking distance. Other great restaurants in the area including downtown Allentown only a few easy miles away.
Spacious rooms with good internet. A good breakfast selection along with evening manager's specials. Hard to beat for work or play as even Dorney Park is just a hop, skip and a jump away!
November 19, 2013
Rated 4.0 out of 5.0 by Cin60 amiable staff stress-free atmosphere
staff very helpful and accomodating room clean and extra supplies easily obtained polite and gracious employees ready willing and able to set any snags right nicely located easy parking a total pleasure could use a pool, please
November 6, 2013
Rated 4.0 out of 5.0 by Topcat44 Comfortable bed and great service.
The one main problem with this Staybridge Suites is the Internet service: is slow, not dependable, off site support service is very poor!
November 4, 2013
Rated 2.0 out of 5.0 by mikeD932 Mixed Bag
Hot tub was COLD...The pool lift for handicapped son did not work.
Breakfeast was good. Staff pleasant.
October 17, 2013
Rated 5.0 out of 5.0 by ThisIsMe Great home away from home
I often come here on business and this clearly feels like a home. The recepcionist are great, always helpful and with a smile. Breakfast has a large variety and outside if you want you can even do your own barbeque or you have a basketball court. The rooms are clean and quiet and its easily located near the highway. Would certainly recommend it, the people that work there really make you feel at home!
October 15, 2013
Rated 5.0 out of 5.0 by TerTer Superb
This property was above the norm and an excellent place to stay.
Highly recommend to travelers anywhere anytime.
I will return again soon.
October 5, 2013
Rated 5.0 out of 5.0 by PSZman Outstanding!
I travel for my job and I travel as a hobbie so I get the chance to travel quite a bit. I have stayed at some the best hotels the US has to offer so I know what's great/good and what's not. I had never stayed at a StayBridge ever only because I had never heard of them. They may have to step up their marketing in the world of all things travel media. For an economy "Stay" hotel, the best! The room and beds were amazingly 1st class. The place was spik and span clean. Not one complaint from me here. Staff was extreemly friendly and just franky "nice". They really like what they do. Imagine that! We did my daughter's 30th birthday wine tour in Allentown PA on a Saturday and stayed with my entire family in multiple rooms on mutiple floors and everyone loved it. Too bad it was only for a night...kitchen was premo...and 2 TV's in both the living room and bedroom. How great is that? Although didn't watch as much as I would have liked but it was nice to have them when we did. College football!
I highly recommend the Allentown PA StayBridge. PSZ
October 2, 2013
Rated 4.0 out of 5.0 by pumpkin4465 very polite staff
The only thing i would suggest on your stay is to request a room on the top floor. The walls and ceiling are not very sound proof. Was woken up at 5 am by the slamming of drawers and heavy footsteps from the room above us. Other than that it was a great stay and will definitely go back.
October 1, 2013
Rated 5.0 out of 5.0 by 3p1c0n3 Probably the Best
The Staybridge in Allentown West has been probably the best Staybridge, if not IHG hotel I've stayed at. The staff have been more than inviting & have made my experience truly a home away from home. Thank you everyone there for everything.
September 30, 2013
Rated 5.0 out of 5.0 by SandeeT Very Nice!
Very nice place to stay! Room was big and beds were in a separate room which was nice! Had a little kitchen too. Cute atmosphere. Highly recommend. Close to Crystal Caves and nice sports bar walking distance and cool diner as well.
August 29, 2013
Rated 5.0 out of 5.0 by Tanya19 Great living space
Stayed for 1 week and never felt like I was in a hotel room. Very liveable space for 4 people. Loveed the breakfast offerings and the social hour in the eve. I did hear the other Stay Bridge had wine we only had beer. The staff was always extremely nice and helpful
July 28, 2013
Rated 5.0 out of 5.0 by Napollomoose Fantastic
We have been staying at this hotel off and on for over four years, and each and every time we check in it feels like home. From the staff, especially Amy, to the rooms, to the breakfast it is so perfect. My only regret is my daughter will be graduating and we will probably not be back. I hope all staybridge locations are like this one.
April 29, 2013
Rated 2.0 out of 5.0 by Lowie Disappointed
The breakfast bar was very good. There was a lady that helped in this area on Friday morning that was amazing. We all tipped her.
I was disappointed though with the hotel otherwise. I was in charge of making hotel reservations for 11 people. After reading reviews and doing research I selected this hotel. We booked 4 rooms, two of which were 2 bedroom suites, one was a 1 bedroom suite, and the other just your normal room. When we arrived I found out the pool and spa were closed, something I felt all the guests could use if they desired for our 4 day early spring stay. Had I known this I would have selected another hotel, since this is one of the luxuries you pay for; there was no reduction in the fee for the rooms.
We went to our room (one of the 2 bedroom suites) it had a strange odor, which lasted our whole stay. I felt the room was clean, but certainly not over the top clean. It was a well used room. One of the chairs was so well used it had a hole in the upholstery. We all kept our shoes on while in the room because it just didn't give a real clean feel to it.
The people that stayed in the 1 bedroom suite mentioned they used baby wipes to wipe down their room, headboard and all.
No one in the group had anything really good to say about their room. Since we have been in many hotels over the last couple of years I must say we have better stays elsewhere.
March 17, 2013
Rated 5.0 out of 5.0 by APMan great long term stay
Just what business travelers need for few weeks away from home.
February 8, 2013