Rated 4.5 out of 5 by 203
Rated 5.0 out of 5.0 by too long holiday inn
beautiful place, food was great, very clean. survey is too long.
June 15, 2014
Rated 5.0 out of 5.0 by SeanyNJ RN Very Satisfied
Stayed in this Holiday Inn on my way from AZ to NJ. I booked the room ahead of time using my reward points which was very easy to do. I was greeted at the door with a nice little bag of water/snacks for being a reward member.
Front desk clerk (I think his name was Carlos) was VERY helpful and very nice.
The rooms were newly renovated it seemed. Very clean. If I lived near Amarillo I would stay here again. (Or if I decide to make another cross-country trip for the 8th time)
June 10, 2014
Rated 5.0 out of 5.0 by Braked81 Best Holiday Inn Stayed at for Some Time.
Last minute selection of this hotel on a leisure trip with my wife turned out to be a highlight decision. Yes, we arrived late in the evening and departed the next day after a wonderful breakfast (not so much processed items), but could not have made a better choice of where to stay. Desk staff was excellent and actually seemed personal (not rehearsed) in their check-in and check-out. Restaurant staff was attentive and courteous.
Room was exactly as booked and met or exceeded all our standards. Really liked the electronic do not disturb and maid functions, as well as the doorbell.
June 8, 2014
Rated 5.0 out of 5.0 by Jimmy 59 Clean and in safe area with great service
New hotel in safe area. Very nice room and great breakfast. If your in Amarillo and need a room highly recommended.
June 8, 2014
Rated 5.0 out of 5.0 by lindenw Great rate, clean room, friendly staff
The accommodations were very nice. The room was clean. The breakfast buffet was excellent
June 5, 2014
Rated 5.0 out of 5.0 by CGB1 CGB's Opinion: Fantastic adventure; Best hotel yet we stayed at.
Except for the COW manure odor (lot across the highway, and if the wind is blowing in the hotel's direction--- it was#, this was the best facility we have stayed #including Las Vegas' hotels #we have stayed at ALL top hotels there# . The steak could have been a lot better; it was Grisly! Other food much better.
The margaritas were great.
The Room was supberb. We would HIGHLY recommend this hotel to anyone #if the wind is blowing in other direction#. However, NO TREES #maybe they'll plant/grow some soon#.
We will go back, regardless of wind direction!!
Best regards and have an excellent stay.
June 5, 2014
Rated 4.0 out of 5.0 by Bobby R. Not given IHG points as promised--Platinum Elite Member
Hotel is clean, modern, and fresh for it is brand new. Room was nice, and breakfast in the hotel restaurant was wonderful. Staff is pleasant and fairly accommodating, although sometimes requests had to be brought to their attention several times.
I am a Platinum Elite Member and was promised a 500 bonus points upon check-in, and the next day, another staff member promised me an additional bonus of 1,000 points--for which it has been two weeks now since my stay and my account shows no pending of these points. I do not like being promised something and then it being forgotten.
I stayed on 22nd May, and was upgraded to an Executive King, although in the past at properties, I am always upgraded to a Suite. However, I have another stay at this property on my way home on 4th June, and staff has upgraded me to a Handicapped Accessible Suite.
June 4, 2014
Rated 5.0 out of 5.0 by equine enthusiast Nice hotel, great staff
Would stay here again, clean, friendly staff, nice place
June 1, 2014
Rated 5.0 out of 5.0 by nacho78 Awesome!!
Would come back anytime for fun, business or getaway from home.
May 31, 2014
Rated 5.0 out of 5.0 by powkr Great Stay
Enjoyed our stay at the Holiday Inn West Medical Center.
Staff was friendly. Easy check in and check out.
Clean room and bathroom. Bed was comfortable.
Great breakfast. Very good location close to restaurants, movie theatre and post office. No
problems during our stay.
May 30, 2014
Rated 4.0 out of 5.0 by downtheroad often stay here
we have nothing bad to say about this location... the rooms are
comfortable ... the staff is great and the breakfast is good ....
easy access to !40 with many restaurants near by...
May 22, 2014
Rated 5.0 out of 5.0 by ladydi0817 best hotel ever!
stayed here twice in last few weeks... totally a great hotel in every respect!!
May 22, 2014
Rated 5.0 out of 5.0 by Robert75 Home away from home
As always my stays here are the best. The only issue that came up was the bathroom light wasn't operational which was addressed immediately. The staff is great and always friendly. Great to see Sam back and Lina is the best to work with.
May 19, 2014
Rated 5.0 out of 5.0 by Shelbs Excellent Service!
My stay was beyond perfect! The staff was very accommodating to my every need and their service was prompt and polite/friendly. I highly recommend this hotel. It's a bit pricey but it's definitely worth every penny!
May 14, 2014
Rated 5.0 out of 5.0 by Amy36 Friendly and clean!
We love this hotel and have stayed there 2x in the past 6mos. It is clean and the staff is very friendly. This hotel is close to many restaurants and a shopping center with Target and Ross and Kohls. The free breakfast is convenient and delicious! Anytime we find ourselves in Amarillo, we will always stay at this hotel:)
May 13, 2014
Rated 5.0 out of 5.0 by Robert75 Is there really anything else?
As always a great place to stay. From the moment I walk in they know me by name and make me feel at home. Keep up the great work guys.
April 20, 2014
Rated 5.0 out of 5.0 by Pegaleg Great Facility!
Exceptional hotel, great service & value. Will stay again.
April 18, 2014
Rated 5.0 out of 5.0 by Bedias Great Stay
This is our 3rd stay at this hotel. As always, the hotel is clean, the staff are excellent and helpful and we enjoyed our stay. We will be staying here next weekend and I would recommend this hotel to anyone.
April 17, 2014
Rated 4.0 out of 5.0 by Nana B Modern hotel, clean, and front desk staff very helpful and friendly
We were in town for a baseball tournament. My grandson loved the pool with the water slide. Breakfast was good, just ask him! Our room was clean, there were plenty of towels, but maybe too many pillows. The pillow comment is my husband's opinion. The only negative I saw was a lack of adequate trash cans in the lobby area, but this could have been the result of so many people in the area on Sat. evening. Everyone seemed to be enjoying themselves, and there was adequate seating for everyone to just hang out. The price was very reasonable, and we would not hesitate to come back again.
April 16, 2014
Rated 2.0 out of 5.0 by Ms35 Problems
Sheet had stains on them... Desk clerk put us off for about 15 minutes had to speak to manager to get sheets changed. don't like having to walk thro bar to get to elevator.. Bar was so loud when we were checking in.. Place seems sleeezy !!
April 9, 2014
Rated 4.0 out of 5.0 by Moderately disappointed Nice facility
We have stayed in this facility many times. It is our choice place to stay when we are in Amarillo but their restaurant is very substandard. We finally gave up and requested our order be cancelled . We had waited for close to an hour and there was only one other table occupied. Their explanation was they had to service the bar but we only saw two burgers go to the bar. We will stay there again but will never consider eating in the facility. Just disappointed.
April 9, 2014
Rated 4.0 out of 5.0 by Judithedith Great service
Great facility! My only complaint is minor but I missed the hard boiled eggs and skimmed milk for breakfast. Had we read our breakfast coupon more carefully we would have ordered from the menu. Maybe mentioning that to guests at check in would help those of us who don't read carefully.
Thanks for a great stay.
Don and Judy
April 6, 2014
Rated 5.0 out of 5.0 by something execulent
great hotel would stay there again a a a a a a a but make up words is not good
April 4, 2014
Rated 5.0 out of 5.0 by Creekguy very homey at the HI Amarillo
I enjoyed my stay at this property as I was on my way to Dallas. I wish I could have stayed longer! If you like the western/cowboy motif, you will like this place... from the horseshoes in the cement to the cowhide at the front desk to the cowboys on the kleenex box, very fun. The front desk staff was very nice and inviting and were all very helpful. My room was very clean and comfortable. There are plenty of places to eat nearby and even a movie theatre next door. Being I have an oversized vehicle (truck and trailer), I appreciated the large parking lot. I would definitely stay here again if I am in the area!
April 3, 2014
Rated 3.0 out of 5.0 by Arizona Queen Repairs must be made
When staying at the hotel in February, the table in the room tipped over when we placed our breakfast on it. Breakfast landed on the floor. We reported to staff upon checking out. When we stayed at this hotel in March, two lamps in the room had no knob to turn lamp on or off. One lamp on the desk required plugging in and unplugging to operate. When lamp plugged in, the desk was so close to the wall, and screwed down, that we could not reach the additional plug for our computer.
April 3, 2014
Rated 5.0 out of 5.0 by kazam Great place to stay.
Had a wonderful stay for 2 nights. Super comfortable bed. Very courteous and helpful staff.
Breakfast was plentiful and fresh.
Will definitely recommend.
March 30, 2014
Rated 5.0 out of 5.0 by Lorins Comfortable room and good value
Helpful friendly staff. Comfortable room good location
March 30, 2014
Rated 5.0 out of 5.0 by Cowgirl13 Spring Break Chaos
This was spring break weekend and every hotel room in Amarillo was booked. We were forced to stay next door the night before and the wet behind the ears staff made it horrible. This Holiday Inn was as busy but with grace, dignity, and clean, clean, clean!!! This jewel is less expensive and the staff at all levels is some of the best in the US!. Can't wait to come back!
March 14, 2014
Rated 1.0 out of 5.0 by scrappyladydi Poor internet and WIFI
The TV kept going out. When told to the front desk, the young gal did nothing. Alejandra in the cafeteria was able to get a maintenance man to the room to check it out. A wire had been crimped so he pulled the dresser away from the wall a bit to allow better connectivity. It lasted about a half hour and the TV went out again and this time it was out for 30 minutes. It was very sporadic. We never could watch a complete program without the TV going out.
WIFI was non existent for my smart phone. Young gal at front desk said I-pad has problems. Told her my I-pad was better but my phone would not connect. Didn't do anything.
When we checked out, we complained again about TV and WIFI and were compensated some on our bill; however, wont be staying again.
March 10, 2014
Rated 5.0 out of 5.0 by Bob1509 As above.
..the best venue in the immediate area...price; quality; service were very good to excellent (as stated above)..breakfast (having real plates, cups, saucers, and silverware) is a nice touch.
March 10, 2014