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Rated 4.8 out of 5 by 116 reviewers.
Rated 5.0 out of 5.0 by My favorite hotel! I travel quite a bit and this is my favorite hotel. I actually look forward to being out of town when I know I am staying here. EVERYONE, from the hotel General Manager Shannon to every staff employee is friendly and helpful. I am so comfortable at this hotel I really am never in a rush to get home! Thank you to Shannon and her fine staff for making each guest feel so welcome. December 15, 2014
Rated 4.0 out of 5.0 by Stayed 1 night over Thanksgiving 2014 Good place. Got a lot more room & amenities than I expected, especially for a 1 night stay. There was a stocked kitchen, (not food, but cutlery, utensils & a coffee maker). Even had a decent sized fridge and dishwasher. If I was going to stay for a week or more it'd be like staying in a classy bachelor apartment. Breakfast in the morning had a decent selection of hot & cold foods. Bonus points for the hotel actually leaving the cold food out past the breakfast time, (the breads, maybe some other stuff, just glanced while I was walking by). I checked in around 10pm, but the desk clerk already had my room folder prepared with keys & the wifi password. I saw there was a "social" event. Tuesday to Thursday evenings I think, so I can't say how that was. December 2, 2014
Rated 5.0 out of 5.0 by Amazing Respite for Thanksgiving Trip The hotel went over the top to accommodate me after having an awful experience at the Holiday Inn Downtown Buffalo. I HIGHLY recommend this property to anyone coming to the area. December 1, 2014
Rated 5.0 out of 5.0 by Great place at a gtreat location Found that the location was perfect for our cross-border shopping trip. The staff were very friendly, and the free breakfast in the morning got our day off to a good start. Most comfortable mattress I've slept on in a long, long time. Room was clean, quiet and modern. We found places to obtain carry-out food a few steps away that saved us driving at night. Will be back on our next shopping trip November 27, 2014
Rated 5.0 out of 5.0 by Best Stay!! The staff is amazing.. Especially Michael front desk! Absolutely the best place in Amherst!! November 25, 2014
Rated 4.0 out of 5.0 by Great Facility and Nicole at front desk exceptional This was our first time to stay at a Staybridge property and, in most respects, it exceeded our expectations. The suite in which we stayed was clean and large with a generous kitchen and lounge area separate from the bedroom. We had never been to Buffalo before and sought ideas from Nicole at the front desk about what activities we would enjoy the most. In between helping out the other guests, she dedicated an amazing amount of time with us on our itinerary. She also helped us with firming up our next stay at another IHG property in Canada, calling them so we did not have to use our international calls. What a pleasant, genuinely helpful person! As for improvements at the location, the automatic lights in the bathroom are confusing. There should be instructions nearby that explain you can turn off the automatic feature. Otherwise, if anyone has to use the bathroom in the middle of the night, the light automatically turns on and shines in the eyes of anyone trying to sleep in the room. As for the dining area, there should be an available microwave for guests enjoying the lobby. I had to ask the staff to heat up something for me in their kitchen. Also, I know that cost and convenience are an issue for the breakfast, but the cut fruit was always soggy (apparently bought frozen and thawed) and the pre-cooked omelets and fried eggs were not good quality. Still, we would return here. We especially enjoyed the mid-week snacks offered. November 25, 2014
Rated 5.0 out of 5.0 by Great location, excellent service and good food. The location of this hotel is perfect. You can easily drive to the outlet mall in Niagara or to Walden Galleria. There is a variety of restaurants to choose from some within walking distance. November 22, 2014
Rated 2.0 out of 5.0 by dirty room dirty bathroom and unemptied trash cans in room. What else wasnt cleaned? November 17, 2014
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