Rated 4.3 out of 5 by 211
Rated 2.0 out of 5.0 by ash777 hard as a rock
I don't know how the other rooms where. But our beds were hard as a rock and had a stain on my sheet the size of my fist. Bathroom had hair on the floor. Had to have someone open up the pool when it was suppose to be open.
October 7, 2014
Rated 5.0 out of 5.0 by Barb J tremenous service
One of the greatest experience I had with the kids and the grandchildren. They thought this hotel was the greatest.. The service, the room, the pool and the breakfast was on the top of the list with the pool. It was very quiet there during the night. Which surprise me. A lot of time its very noisy in other hotels. We all had a great time and I would stay there again. Thank you so very much.......
October 6, 2014
Rated 5.0 out of 5.0 by Nanaof8 Relaxing and accomodating
When visiting Niagara Falls, this has always been our go to place, feels welcoming and safe.
October 4, 2014
Rated 5.0 out of 5.0 by doug0698 good hotel near the falls
Stayed there on a trip to the Niagara Falls. Hotel is nothing special, it is not a CP or IC, but it was a good room for the price and the location. Had no complaints. I would stay there again.
October 4, 2014
Rated 5.0 out of 5.0 by Auntiem54 pleasant staff and fair size room
i enjoyed my 5 night stay at Niagara Falls in an executive suite. Clean and roomy for 2, Lounge chairs were comfy, but the pull out couch was too soft to sit on. Bathroom space was a little tight. Door had to be closed to use toilet as the tub had a curved curtain rod which kept door from opening all the way. Other than that all was great. Typical breakfast bar.
October 3, 2014
Rated 3.0 out of 5.0 by J. Z Sleep
Quiteness in the guest room needs be improved. The service is good. Front desk is friendly. The buffet breakfast is good.
October 3, 2014
Rated 5.0 out of 5.0 Loved this place
Loved the cleanliness of the suite room,great staff,nice breakfast, calm and quiet room, great internet. Pool looked really nice (i did not use it..)
October 2, 2014
Rated 5.0 out of 5.0 Excellent place, wonderful staff
stayed for 2 nights recently and this place is highly recommended....great friendly staff, very clean and quiet...very glad i picked this place
October 1, 2014
Rated 4.0 out of 5.0 by budgie946 comfortable, secure and accommodating
Friendly staff, clean, inviting lobby, room met our needs and the breakfast was great. would return in a flash when visiting the area again. would recommend. happy to see there was refrigerator and microwave.
September 29, 2014
Rated 5.0 out of 5.0 by rlrennin Niagara Falls
Every thing inside the hotel was great. The staff was very friendly. This survey is too long and asks too many questions.
September 27, 2014
Rated 5.0 out of 5.0 by Travel 99 always great
This was our third visit , everything was just as it should be , . stayed 2 nights . Sorry to hear Bobby (breakfast room supervisor ) was in the hospital , Sharon did a fine job in his absence We will be back
September 26, 2014
Rated 3.0 out of 5.0 by Crystalwv hotel ok, pool is cold
We went to Niagara for a family vacation. Chose Holiday Inn Express because we have enjoyed staying at that chain of hotels in the past. Totally disappointed with the pool and the price. The pool was cold and the price was a bit high. This doesn't change the way I feel about staying at a Holiday Inn, but I don't think I will be staying at this particular one again.
September 25, 2014
Rated 5.0 out of 5.0 by JKT1 Enjoyable stay.
Friendly, helpful front desk personnel, clean rooms, good breakfast.
September 24, 2014
Rated 1.0 out of 5.0 by maggie2752 my stay at Niagara Falls
When we got to Niagara Falls I found out that we had been booked into a Holiday Inn not a Hoilday Inn Express. I didn't like the Holiday Inn at all. It was old and dirty and smelled stale. I called about it as soon as we got to our room and had to check out and go about 10 minutes to the Holiday Inn Express. When I booked I asked for the Holiday Inn Express. After we got to the Express everthing was great. Just wished we didn't have to go thru all that to get to the room we had booked before we left. We were all tired and ready to kick back, but had to change hotels.
September 22, 2014
Rated 4.0 out of 5.0 by JerryW1 Quick Visit
Stayed here for an early morning flight and it worked perfectly.
September 19, 2014
Rated 5.0 out of 5.0 Great location
Our stay here was most pleasant. The breakfast room was overseen by Sharon who was very efficient, friendly and attentive. The location was close to the falls and activities--about 10 minutes away.
September 17, 2014
Rated 5.0 out of 5.0 by Sam103 Traveling Through
Easy to find and an excellent place to stay. Plenty of places to have dinner that are close to the hotel. Close drive to the falls. The only draw back was that the indoor pool water was to cold to swim in other than that everything was fine.
September 11, 2014
Rated 5.0 out of 5.0 by Target Lady Recent Stay
Hotel was clean and staff friendly. The room was comfortable. Breakfast was sub par. Choice of food limited.
September 8, 2014
Rated 5.0 out of 5.0 by Sande51 Great Service at an affordable price
Staff was friendly and very responsive to our needs. They greeted us by name, smiling and asking if there was anything we would need to make our stay more comfortable. There are fresh baked cookies at the desk.
The hotel is always neat, clean and comfortable. It is near the area airport, restaurants and shopping. They have a buffet style of breakfast in the morning for about 4 hours and staff will get anything that you may need that isn't out. There is complimentary coffee and tea available 24/7 as well. There is plenty of lightening outside at night for safety as well. Overall a great experience and stay.
September 6, 2014
Rated 3.0 out of 5.0 by GTA87 Spacious room/ but too expensive
I have stayed at several HI Express hotels. This was not the best... I booked a room that was described in the listing as having 3 beds (2 queens and a pull-out sofa) but upon arrival, only two were in the room and while the room itself looked clean, it had a horrible odor (most likely pet odor since they accepted pets (I know this since the canine in the next room liked to bark at night). Thankfully the window opened and we were able to air out the room to make it better. Room rates were ridiculous considering there was nothing special happening other than it was Labor Day weekend. It was not a good value at all from that standpoint. Breakfast was ok, pretty standard fare, no waffle maker??!?? and the "eggs" were awful. ON a positive note, the beds were comfortable so we were well rested during our stay. Location was ez to get to but not in the tourist district of Niagara so I am truly puzzled at how they can justify the charges. We only slept at the hotel so have no comment on any of the "amenities", however I can say the staff from housekeeping to the front desk to the breakfast area were very kind and helpful. I would only recommend this hotel during NON-Holiday weekends as the RATES are a fraction of what we ended up paying.
September 5, 2014
Rated 4.0 out of 5.0 by Steve from Pickering Great Hotel but the bed was not very good
Hotel was perfect in all aspects except for the following. The beds did not offer the proper support. We stayed two nights and each morning everyone woke up with a bad back, and the pillows were very soft. But the room was great (large, very clean, nice bathroom). The breakfast was good, remember it's free. The scrambled eggs were terrible, no taste. Bacon, pastries, cereal, drinks were perfect. Wish they had Raison Bran cereal. I would stay here again but ask for more pillows and I would make sure the mattress was more firm. I do like this Holiday Inn all things being considered. It rates excellent in everything else.
September 4, 2014
Rated 4.0 out of 5.0 by Lemuel1111 Poor floor and wall construction
Poor floor, wall and ceiling construction allowed noise from guests in abutting rooms to be very loud in our room. It certainly was not worth 35,000 points per night to stay at this property. Very disappointed.
September 4, 2014
Rated 5.0 out of 5.0 by seline77 Great Front Desk Clerk _ Michael
We checked in very late and the clerk was fantastic!
September 2, 2014
Rated 5.0 out of 5.0 by Franky70 Wonderful experience
I have stayed at other Holiday Inn Expresses and my experience has always been enjoyable.
The staff were exceptional beginning with the first call asking if everything was in order in the room right through the checkout process.
Staff were helpful and friendly when I was looking at tour options and upon our return they were interested in our days experience sharing our happiness.
September 1, 2014
Rated 5.0 out of 5.0 by thefalls2014 Wonderful staff and great rooms
The hotel staff were great, helpful and friendly! The rooms were very comfortable and you know what to expect from the brand.
August 31, 2014
Rated 4.0 out of 5.0 by Patty523 Great Hotel close to the Falls
I would recommend this hotel, great for a family with kids very close to all the major attractions
August 30, 2014
Rated 4.0 out of 5.0 by OceanLover Unexpected Terrific Room
Excellent staff. Extremely friendly, engaging, and welcoming. Loved the fact she said thanks for being a club member twice. The room was larger than I expected which was a very pleasant surprise. The sitting area was perfect and needed after traveling and arriving later than anticipated. Breakfast area was nice and big and the staff working there on Tuesday morning was awesome. She gave me a tray for my room and offered anything at the breakfast bar to take even though it was closing at 9:30. Overall great experience.
August 29, 2014
Rated 4.0 out of 5.0 by Antonio66 Very clean, comfortable Queen beds and very nice breakfast
Great Stay! Other than the torn and uncomfortable pull out sofa bed mattress which in our opinion should have been retired a long time ago,
August 26, 2014
Rated 1.0 out of 5.0 by tori87 Poor hotel stay
Would not recommend this hotel nor would I stay here in the future.
August 25, 2014
Rated 5.0 out of 5.0 by Cachy Good stay
Excellent experience. Staff was able to accomodate my special requests. Very clean and affordable. Thanks.
August 25, 2014