Rated 3.6 out of 5 by 518
Rated 4.0 out of 5.0 by Morales68 Nice location
Ideal location for traveling around Atlanta. Main issue was elevators were not functioning properly during stay.
March 19, 2014
Rated 4.0 out of 5.0 by jptheatc Great place to stay
This was our second stay at The Crown. We have enjoyed both stays with a warm and friendly staff to greet us. We highly recommend staying here as you are in a safe area and easy access to I285.
The only issue was that the hallway outside the rooms had an unpleasant odor and the air seemed motionless making it feel a little humid and uninviting. However, it wasn't enough of an issue that caused any problems to report. Will stay again in the future.
March 18, 2014
Rated 2.0 out of 5.0 by Disappointed in Atlanta Need of Serious Property Management
It is always nice when your expectations are exceeded and another when not even close to being met. Attended for a conference and was very disappointed in all aspects. Anytime I inquired at the front desk or bell station, I was quickly made aware of what a hassle I was. Heaven forbid you interrupt a personal conversation between staff to get assistance. Two of the 4 elevators were working so if you happen to be on the 15th floor, average wait time was 5+ min in the AM. Stains on the walls and carpet in the room and every trash can in the lobby and the parking garage were overflowing with trash every day I was there. Gym looked like had not been cleaned in months. The best part was the room service. The food I got off the menu was outstanding. I only wish the other parts were. For the price paid/night, I would say I got about 50% of my value's worth. Definately will not be returning.
March 18, 2014
Rated 5.0 out of 5.0 by Rakkasan Great hotel experience
This was a great experience. The rooms were clean and the staff was exceptional. The food was a little pricy inside the hotel, but other than that I recommend.
March 11, 2014
Rated 5.0 out of 5.0 by versacecouture Comfortable stay, central location
The room is newly redone and tastefully decorated. Hotel has great amenities for business traveler and leisure traveler alike. The location is great with its proximity to the airport and Buckhead. My colleagues and I have enjoyed our stay and had plenty of space to meet and prepare for our meetings. Staff was courteous and helpful.
March 10, 2014
Rated 3.0 out of 5.0 by cdvc1216 Average hotel, not worth the price asked
I had to stay here as the seminar I was attending was being held here. Apparently the hotel believes that since this seminar has been coming here for many years, they do not have to really put forth much effort. Knowing that over 1200 people would be checking in, a logical assumption would be to have more than 2 people working the front desk. Guess what did not happen. As far as the room, the heating and AC did not work. Even when I went downstairs and asked someone to check it, no one did. It had two temps: Artic Cold and Volcano. And it made a loud racket. When I told the girl at the desk, her comment was "oh, is it not working again? " While I am used to having to turn refrigerators on or the temperature up, that usually is done by turning the knob inside it, which I did. I found out the hard way when I placed some food items in it and then the next day discovered them ruined because apparently the refrigerator was unplugged but no way to tell as it was pushed into the wall. The wait in the hotel restaurants was horrible and we were even turned away once because they were full. The restrooms near the meeting rooms for the women were in poor shape. The first day, more than half of the sinks were not working. One day, the entire restroom was closed and everyone had to either go downstairs or to their rooms. The rest of the time, the stalls were constantly out of toilet paper. Advise against the shuttle unless you want to wait 30-45 minutes or longer.
March 6, 2014
Rated 1.0 out of 5.0 by Unhappy Barb Dirty towels, bedding and floors.
I am extremely disappointed with my latest stay at your hotel. I found long hairs, makeup and stains on my towels. I also found makeup on pillow cases on my bed. The carpeting needed to be vacuumed. My room was musty and smelled like chlorine. Very disappointing!
March 2, 2014
Rated 1.0 out of 5.0 Sleepless Nights
We had to be awake at 6am. I had traveled alone with my daughter. We tried to go to sleep by 9pm but did not actually go to sleep till 2:30am.
I called the front desk more times than I can count on my neighbors. Which only angered them each time and they took it out on us after the coast was clear. Swearing and yelling.
Being alone with my child I didn't dare confront these people as my sweet husband probably would have done for us.
After my neighbors went to sleep at 12:30 the teenager hung out in the hall way (IN FRONT OF OUR DOOR) till 2:30am when I finally got security to come up and catch them.
Dinner that night, we ate in the onsite restaurant called the Mixer. There was only two other tables yet it took us over an hour to get our salads. When desert was ordered, a piece of cake it took 35 mins. The food was ok.. the wait was insane.. the price was worse.
For what I paid I just expected more. It is a stunning hotel! Just not the best place for sleep and food.
February 28, 2014
Rated 2.0 out of 5.0 by left hanging Would NOT RECOMMEND
Bill and names on rooms consistently wrong - even after four visits to front desk (once to a manager) and calling manager afterward - who left me on hold for 20 minutes, hung up on me and when I called back - because I did not know the name of the manager, she could not help me - this is still not resolved. Smoke in room from heater, buffet was poor at best, areas of hotel were dirty, and check in person was not trained. With this many problems- this clearly is a leadership issue. Being a platinum member, I hate to say it, but I would go somewhere else while in Atlanta.
February 28, 2014
Rated 3.0 out of 5.0 by Widebody services
When I booked my room , I add the romantic package . It was suppose to come with wine and breakfast . This was my wife's birthday and I wanted everything to be as I had plan . I had to ask for the wine , then when I get it I have nothing to open it with . I call down for something opened it with , it took thirty minutes to get it . The next morning I call to inquire about the breakfast I didn't get anyone .
February 27, 2014
Rated 3.0 out of 5.0 by JJH1965 Poor room service experience
Stayed only one night for daughters gymastic meet. Ordered room service for desert around 9:30pm (cookies and cake), took 90 minutes, I had to call twice, they called me back saying no cake (why didn't they know when I ordered) and substituted peach cobbler which was not good. They apologized and didn't charge me, but exeprience was very poor and cookies were stale and hard. next morning ordered breakfast.....only brought up my breakfast, not my daughters, said would be right up....25 minutes later they came back with hers, no additional place setting, no toast with her eggs, and no ketchup.....Both of these were not difficult or complicated orders so should have been basic RS 101. Front desk removed charges when checking out, but small token considering 0-2 in less than 10 hours. Room clean, beds comfortable, staff nice, bathroom could be cleaner (shower curtain, grout, broken hook on door), valet people great.
February 27, 2014
Rated 2.0 out of 5.0 by Probi Below my expectation
I stayed ina renovated room, there was no microwave. The toilet was leaking and even after showing the cleaning staff, nothing happened. Toilet paper had to be asked for, they sometimes started to clean the room by 6 p.m.. On the weekend there were parties going on until 1:30 in the morning with a lot of noise. The breakfast buffet was very poor, I saw cold meat and cheese just once. After ordering toast, I had to ask for butter and a plate extra. One day there was no white bread available. I wouln't choose that hotel again.
February 27, 2014
Rated 2.0 out of 5.0 by Quin720 Spacious suites and comfy bed
It was my first visit to Crown Plaza, however the room size amazed me. The bed was comfy but I wasn't able to watch my TV in the room. After calling guest services twice I gave up. For the price of the old suite I expected everything to be in working order!
February 26, 2014
Rated 2.0 out of 5.0 by Christine01 Horrible Night's Sleep
My daughter and I stayed here because she was competing in a gymnastics meet at 8 am the following morning. First of all, I waited in line 20 minutes, just to check in, at 4 pm on a Saturday afternoon. There were a total of two employees behind the front desk. Nextly, the room was not very nice. The A/C rattled constantly and I eventually had to turn it off. Then I had to hear the dinging of the elevator because the room was so close to the elevator. The tv picture was HORRIBLE. The shower faucet was broken and it took a good five minutes to figure out where to put it to get hot water. There was also another horrible grinding noise coming from somewhere else in the hotel. Then, upon checking out and leaving the next day, the valet could not find my car keys! Fortunately my daughter was standing by the valet stand and spotted them in the drawer otherwise who knows how long it would have taken the guys to find them.....very disorganized! It just so happens that one of the hosts of the gymnastics meet that took place in the ballroom of the hotel, is the wife of the owner of the gym where she attends. I am sure that they spent a lot of money to rent the ballroom and that the hotel made a lot of money booking rooms to out of town guests...not a happy customer!
February 26, 2014
Rated 2.0 out of 5.0 by Moondoggie Guest Beware
I knew the rooms were non-smoking, but I took a chance anyway! So I can't complain about an extra charge on my hotel bill, but I think if I had known before hand that the charge would be $250 extra on my bill, I'd have gotten up in my pj's and toddled down stairs and out the front door for my habit.
February 26, 2014
Rated 4.0 out of 5.0 by Tired Senior Citizen Overall beautiful hotel with friendly staff
Sleep quality was awful due to other guests. On the fifth floor on Friday night, Feb 21st the noise continued until 2:30 in the morning. I was down the hall in room 505 and it was too noisy to sleep. I can't imagine what it was like closer to the elevators where these people were partying.
February 25, 2014
Rated 1.0 out of 5.0 by hshoe1234 Stay far away! Not your normal Crown Plaza
To many problems to list them all. Here are a few.\, bad room service food, alarm clock not working, brown water in bathroom, phone not working so never got wake up calls, forget about the shuttle service. Hallways are dirty.
February 24, 2014
Rated 2.0 out of 5.0 by onetimeguest leaking toilet - yuck
Had to make two calls to get a new room. Toilet had been leaking all over the bathroom floor since before I got there. Unacceptable.
Went into the restaurants at the hotel and was completey ignored. Just decided to leave and go eat at the restaurants at the nearby mall.
Awful service overall. Will not return.
February 23, 2014
Rated 4.0 out of 5.0 Great Service
Service was great. The room was starting to show age. The tiles in the shower were dull. I believe they were clean, but worn. The toilet did not have that luster either. Just a sign of age and possibly questionable cleaning processes.
February 23, 2014
Rated 1.0 out of 5.0 by Vpolo14 Horrible Valentine Weekend
This was a Valentine's weekend 2 night stay. I thought this would be a nice hotel for that. Check in was easy, but the first room I entered reeked of smoke as soon as you opened the door. I Immediately informed the desk who were able to move me to another room on the 8th floor, It was great. And that is where the good ended. We were gone for most of the evening and were planning on sleeping in late Saturday. Well evidently construction is still going on and they were working early that morning. The sound was very loud and made sleep impossible. So sleeping in was out of the question. Well we made the most of it and decided to check out the city. When we got back that night we found out there there was some kind of function taking place in the ballroom. Well this had taken all of the valet and self parking in the hotel garage. When asked where we could park was responded to with a shrug of the shoulders and "I guess you can park it out on the street" This would be the street advertising that towing is enforced and was now lined up with cars as far as you could see. So for hours I had to park illegally on the street and hope that my car would not be ticketed or towed. Eventually I was able to find a spot in the garage after 2am.
After being up all night worried about parking I asked for a late check out. The clerk informed me to just put the do not disturb sign out and I should be good until 1 or 1:30. Well once again construction started up again the next morning so there was no need for the late check out.
At check out I once again mentioned the hassle with parking and the annoying construction. The gentlemen seen very uninterested in anything I had to say. A second clerk at the desk informed me that the construction has been ongoing for about 4 months. I suggested that it might be a good idea if they notified guest at check in of this and give them the option of NOT checking in. Evidently this was a humorous notion to him, because all I received was a chuckle at that notion.
Overall it was not an enjoyable weekend at the Crown Plaza Ravinia.
February 23, 2014
Rated 5.0 out of 5.0 by SurgeryMom2 Incredible Staff
My daughter and I had to book a room due to her surgery at a nearby hospital to be done last week during the snow storm. Your staff made our stay so comfortable, considering we had to stay an extra day due to ice. We were given the Hospitality Suite, which allowed us so much room!! She never felt cooped up or cramped because of this. She had to try to walk after surgery and there was plenty of room available without having to go out into the hall!! We ordered room service for two days and have to say I had never had such sweet people take care of us!!! For not being there for fun and surely not wanting to recover from surgery in a hospital, we were blessed by where we stayed!!! From the valets, who always had our car warm and deiced, to the wait staff and front desk, everyone was so pleasant and helpful. Thank you all so much!!!!!
February 17, 2014
Rated 5.0 out of 5.0 by TravelerLori Great place to stay!
Highly recommend staying at this hotel. Rooms are newly renovated and staff pride themselves on providing great customer service. I stayed here during one their winter storms. Some of the staff had been there for days working but yet still greeted you with a smile on their face and did their best to make sure my experience at their hotel was a good one. The lady working in the gift shop had been there four days straight and yet greeted me with a smile each morning. Kudos to you Crowne Plaza Ravinia for providing me with such a great customer experience.
February 14, 2014
Rated 1.0 out of 5.0 by Cliff68 Bad for business travelers
Proximity to my client's office was outstanding. It was in the same office park as this hotel and was recommended by my client.
The first morning, my shower had two temperature - really really hot and scalding. When I returned to my room the first evening - housekeeping did not come.
Wifi was spotty at best with an average of 1-2 MBPS speed and the link kept dropping. This continued throughout my three night stay and precluded me from getting ANY work done. This was extremely frustrating.
While housekeeping did come on subsequent days and I got shower water that didn't literally take my skin off - the lack of reliable WIFI is reason enough to not stay here again.
I am sure that when this hotel was built 20 years ago it was very nice - today it is showing its age and has not kept up with technological needs of business travelers.
I do not recommend this hotel.
February 12, 2014
Rated 5.0 out of 5.0 by Constant Work Traveler Highly recommended
The hotel was truly a delight: comfortable room with a good view, an excellent gym, and a great resturant and lounge. A special note: I was a guest during a severe winter storm for which the city and its commuters were not prepared. The hotel, with no inconvenience to its guests, provided makeshift sleeping accommodations and free food to assist commuters stranded by the iced-over highways.
February 4, 2014
Rated 5.0 out of 5.0 by 2thdoc80 Great room & staff
Very pleased with my stay. Almost everything A+. Only complaint - no snack availability - had to order room service.
February 4, 2014
Rated 3.0 out of 5.0 by a girl Closet and power
When I arrived the closet would not open or close. I had to call for maintaince to come adjust the doors.
The first night I turned out the closet light and found the next morning that several of my electronics that I was charging for the next day were dead because the switch that controls the closet light also controlled the one available outlet on the wall. I had to sleep with the closet light on all week and there was no ceiling on the closet so my room was uncomfortably lighted all night. The two table lamps had outlets on them but they were not working.
All in all I was very disappointed in my room.
February 4, 2014
Rated 5.0 out of 5.0 by Memphis guest Great staff
Thank you to all the staff who overcame the challenges of the big ice storm of January '14 to come to work. They maintained services for guests and assisted people who were stranded overnight. They were terrific!
February 2, 2014
Rated 4.0 out of 5.0 by TDT2014 Comfortable room, great service despite snow storm
I was staying here for a conference when the snow fell on Atlanta and the city shut down. The hotel staff responded admirably to the needs of guests and people coming in off the streets! The efforts of all hotel staff stuck at work and doing double and triple shifts were much appreciated by me and my husband. Thank you for your friendly hospitality and professionalism in the face of adversity!
February 2, 2014
Rated 1.0 out of 5.0 by Never again56 poor service and freezing room
I stayed at the Crowne Plaza at Ravinia on January 23rd 2014 and it was one of the worst hotel experiences of my life. I will not be staying at this property again and will likely not stay at an IHG property in the future. I arrived at approximately 10 pm, removed my bags from the trunk, and waited 5 full minutes for the valet in 20-degree weather. I went inside to ask someone where the valet was and found four employees, who appeared to be valets (wearing winter clothes) talking amongst themselves. They said the valet would be right out, yet I still had to wait several more minutes. My room was upgraded to a 1-bedroom suite, which I thought was good news, until I went upstairs and discovered that that room was 59 degrees and could get no warmer. At this point, I had been traveling since 6 am and figured I would deal with the cold. I went to wash my face before bed and found that the water was also ice cold and would not get warm. This problem continued in the morning, as running the shower for 5 minutes only increased the temperature slightly. Capping off this miserable experience was the fact that I could not get either the valet or the front desk to answer the phone in the morning when I called for my car. Once again, I went downstairs and found most employees conversing amongst themselves rather than answering the phone. It took 20+ minutes to get my car. I have stayed at this hotel many times and the experience has gotten progressively worse. This was my last visit.
January 28, 2014
Rated 2.0 out of 5.0 by crunch1 Not up to par
I love Crown Plaza, but was disappointed. Its in need of a refresh. Also, I got into my room to find that my phone wasn't working and I didn't get wifi in my corner of the hotel. For some reason my phone line was tied in with the neighboring room. This is basic stuff that should be working.
January 26, 2014