Rated 4.1 out of 5 by 26
Rated 5.0 out of 5.0 by Leon365 A Keeper!!
We loved this hotel. When we are ever in the area again, we will stay here, hands down.
August 29, 2013
Rated 5.0 out of 5.0 by CGM1983 Great Atmosphere and Service
Stayed here for a quick weekend get-away. Our great experience began upon checking in. The staff was wonderful and the room was very clean for such picky people as my guest and I are. We will definitely stay here again!
August 20, 2013
Rated 5.0 out of 5.0 by jame Definitely was a Good Experience
The staff was extremely helpful and everyone greeted me with a smile and hello. The property was clean and quiet. I felt the room rate was reasonable. The breakfast buffet was very good and staff kept foods replaced and the area clean. I didn't have any negative experience at all and will definitely choose this property on repeat visits to Augusta.
August 20, 2013
Rated 5.0 out of 5.0 by ltci Staying In Augusta
If you want a great place to stay in Augusta with plenty of space in your suite and a comfortable bed and a great staff, select the Staybridge--you will not be sorry!
One thing to look out for, if you book on line and select a suite that has a conference area and want a King Bed, the website will let you select it but you'll find out when you arrive they do not have Conference Area Suites with King Beds------
Otherwise, a great place to stay!
August 2, 2013
Rated 3.0 out of 5.0 by skipperalfie They got it right
After just 4 phone calls and 2 faxes they managed to get the billing correct. WOW, how wonderful!
July 31, 2013
Rated 5.0 out of 5.0 by 123Why Warm Friendly and Helpful Staff
All staff members exhibited a very positive attitude that made me feel special and welcomed to the hotel. I do want to single out Dee who really went out of her way to assist me when I needed help.
July 7, 2013
Rated 4.0 out of 5.0 by Bidness Breakfast
Breakfast needs to be ready at 0600. Many of your guests were waiting at 0600, and more importantly, many guests had to leave at 0630 or earlier. Please consider moving your time up.
June 26, 2013
Rated 5.0 out of 5.0 by Ceddie Great Stay
My wife was close by in a local hospital and I read some reviews indicating that this was a nice hotel. Nice did not cover my experience, it was great. The staff here has to be the friendliest and most helpful that one could expect. The property is very clean and well administered and the rooms are very clean and roomy. I stayed three nights and took full advantage of the full refrigerator and kitchen and enjoyed the spacious room. I could not find anything to complain about if I tried. The breakfast food that is offered each morning offers healthy choices if you do not care for the more standard hotel offerings such as scrambled eggs, sausage and items such as those. They had yogurt, oatmeal, and fresh fruit and juices, along with cereal and reduced fat milk each morning. They also offered hot meals during the dinner period on certain days but I never got to participate in them. I will stay in this hotel the next time that I have to stay in Augusta.
May 30, 2013
Rated 3.0 out of 5.0 by lifttruckguru Hit and miss customer service
The first time I stayed at the property I was pleasantly greeted and was offer a platinum upgrade. Nothing but good things to say about that time.
My second stay, much different. I was an interruption to the desk clerks day. I asked for an upgraded and none were available. Well there might have been but she did not look in the system. The parking lot was like a ghost town so I'm inclined to think there might have been something she could have done for me if she wanted to. I don't like handicapped accessible rooms but that's what I was given.
There are way too many options in Augusta to put up with staff that don't try to give a good experience.
April 29, 2013
Rated 5.0 out of 5.0 by Maggie67 Awesome Customer Service.
The staff made the stay very very comfortable. They treated us like a family. Truely a Home Away from Home experience.
Best Service and rooms were very neat and clean...
April 19, 2013
Rated 3.0 out of 5.0 by OnePutt Small suite, Small bath......... Small room
One of your front desk employees parked her personal red Ford SUV in the handicap parking each evening. She did NOT display ANY handicap credentials!
These spaces should be for your handicapped guests!!
April 16, 2013
Rated 4.0 out of 5.0 by donkeykong Exceptional Service
I would like to say that the service was exceptional all around to include the front desk, housekeeping services and breakfast/social evening services. I will stay again at this site.
April 10, 2013
Rated 2.0 out of 5.0 by drgcls Need higher housekeeping standards
Hotel was chosen by locality. First room given had hair in the sink, bathtub, and sheets. Was also missing some of the basic supplies (soap/shampoo). Second room had hair in the sink and on the sheets. Third room had less hair than the first two with the addition of what looked like a burn hole. Staff was nice enough to switch my rooms, however, not very empathetic.
The next morning, the manager was willing to cancel my remaining days and did apologize. Unfortunately, she sided with her night staff who said the hair in the rooms were caused by me, which is not true as I had not yet used any of the facilities nor had I even unpacked.
April 4, 2013
Rated 2.0 out of 5.0 by bandolero27 Poor customer service from front desk
I had a number of issues with the front desk. The first was a beeping smoke alarm that had low batteries. When I asked the front desk to please look at it, the receptionist told me to just take off the battery. Not only was I not going to tamper with an alarm system, I surely was not going to climb on top of a chair to do so. The second issue that I had with the front desk was with a UPS package that was delivered to me at the hotel. After I asked for my package at the front desk, they told me it had not arrived. After I told them that the UPS website showed my package as delivered, it took the front desk two days to finally find my textbook. Also, the receptionists were on the back of the front desk taking personal calls and they seemed annoyed when one approached them with an issue. Finally, the restroom in my bathroom had a hole and it seemed that somebody had pried something away. That room should have been repaired before it was issued out to somebody.
January 31, 2013
Rated 5.0 out of 5.0 by Yourmaineman1 Awesome place
Everyone is gr8 ..... Make u feel @ home gr8 location to highway and town .
January 31, 2013
Rated 2.0 out of 5.0 by SCGuests Lady Bugs in Bedroom!!!
My bedroom was full of lady bugs - on the ceiling, walls and window. The front desk clerk advised there was nothing they could do and had no other rooms. Seh seemed annoyed that I had bothered her. No one came to my room to assist us. At check out, I mentioned the bug problem and that the bugs were landing on our heads during the night making it difficult to sleep. We had two infants with us and I had outpatient surgery the day we checked in. The front desk was aware of this. I did not receive an apology from the front desk and was advised that the manager would be calling me. We stayed at this property on Thursday, January 17, 2013. To date, I have not received a call from the manager. I cannot believe that nothing was done about the bugs and also that the manager did not call me to personally apologize and attempt to make it up to me. Very poor customer service for such a nice property. I will not stay at a Staybridge Suites again and I certainly cannot advise anyone else to either!!
January 22, 2013
Rated 4.0 out of 5.0 by Joan13 Price
I was going through a personal crisis so I thought the price was way too high for me to have to stay around the corner from where I lived, but it was necessary.
I really could have used a break on the price since the room was way to big for what I need.
January 22, 2013
Rated 5.0 out of 5.0 by Nvestor Great place
This is a great place. The staff engages you and you really feel like your at home. They go out of there way to accommodate you. Every staff member is like that. The rooms are great, large and well equipped.
Thank you Sherry and staff for a great two weeks!
October 28, 2012