Rated 4.3 out of 5 by 28
Rated 1.0 out of 5.0 by Not A Happy Camper_8 Not what I've come to expect from Candlewood Suites
I did not have a good experience at this Candlewood Suites property. It started with a line at check-in when they were "walking" two couples ahead of me because they were oversold (how does that happen? Are they taking a cue from the airlines?). They spent many minutes instructing the couples in front of me as to why they were being moved and directions to their new hotel. When they finally got to me, I was expecting the same story, but was informed that they had a room for me. So far, no problem, right? Well as soon as I opened my room, I discovered that the "non-smoking" room that I had reserved had the distinct odor of stale cigarette smoke, and the ashtray and the book of matches that were sitting on the desk suggested that I was given a smoking room instead (something they did not tell me when I checked in). Of course, the hotel was sold out, so no options there. The next thing I noticed, the recliner was missing from the room, as well as baseboards around the floor. Now one of the reasons I choose Candlewood is the comfortable seating in their suties, as I do not like to sit in bed to read, work or watch TV. I later learned that the recliners were slowly being replaced, and that one was being ordered for my room, while the baseboards were missing due to repairs they had made after flooding from the bursting of pipes during a recent ice storm. Then, as I went into the bathroom, I noticed that the toilet had not been flushed since the last person had used it, which immediately made me think that the room had not been completely cleaned (or maybe cleaned at all, as I then wondered if the shower was cleaned and the linens had been changed); of course, the stale cigarette smell would have easily masked any other odors in the room. After noticing all of that, I picked up the phone to call the front desk to voice my complaints, but then learned that the phone was completely dead (actually, both phones were dead), so I had to go to the front desk to voice my issues. Now, I generally use my cell phone for routine phone calls, but I like to use the hotel phone for emergencies (i.e. 911) and for wake-up calls, so I see this as much as a safety issue as anything else.
I have stayed at other Candlewood Suites locations and have generally had good experiences, including an excellent property in NC that I have frequented over the past decade, so my expectations are generally high. But my experience at this location was awful, plain and simple.
May 4, 2014
Rated 5.0 out of 5.0 by traveling person Nice place to stay
after spending 70 days at one place I have to say that I had a very good experience. The staff was very polite, room was cleaned ever week. It was as close to home as home could be.
March 30, 2014
Rated 5.0 out of 5.0 Excellent experience in all facets of this stay!
February 18, 2014
Rated 4.0 out of 5.0 by travelr Nice Facility
Nice quiet hotel with very good staff service. No breakfast, but plenty restaurants in the area.
February 17, 2014
Rated 5.0 out of 5.0 Feels like Home
Every time I am in Augusta, Miss Betty and her whole staff are the best. I feel like I am at home in this Hotel. During the recent Ice Storm they were always on the ball. Jerry especially kept busy most of the night keeping the walkways clear and handing out whatever was needed during the brief power outage. Miss Betty out to be proud to have such a Great Staff. Love this Hotel.
February 14, 2014
Rated 5.0 out of 5.0 by JROCK98 Great place, great price
Everything about the stay was great!!! Great rates, very clean room, alot of space.
November 13, 2013
Rated 4.0 out of 5.0 by bennyandbrandy Spacious, clean room
My son is training at Fort Gordon. We stayed Columbus Day weekend in the one bedroom suite. The military rate was affordable for the three of us. We were on the 1st floor closest to an exit. Everything with the room was great except that it was a handicapped room. The bathroom was huge but it did not have a vanity, no bathtub and when you showered the water would run over the walk-in onto the floor. After the first shower, the bath mat supplied was soaked. Also, the bedroom part of the room did NOT have an air conditioner or a ceiling fan. If we had stayed during a warmer month that room would have been HOT! The DVD lending library available was awesome. What a neat idea! When we had down time we enjoyed the free movies! Overall stay was good! Very clean and spacious! Friendly staff! Minutes away from the Savannah Rapids/Canal bike trail. Also, please note that there is smoking allowed in the hotel, but it was not on our floor. However, the smokers would stand outside of the entrances.
October 19, 2013
Rated 5.0 out of 5.0 by RallyAE Great experience
The room was large and comfortable. I slept like a rock on the comfortable bed. The air temp control was easy to use and kept the room at a comfortable temperature throughout my stay.
I somehow missed that there would be no maid service from night to night, but I did not need that in any case. I needed an extra coffee packet which was readily accessible in the Cupboard.
I was apprehensive because y room was directly across from the elevator, yet it never bothered me - the insulation must be great.
Overall, a great say.
October 9, 2013
Rated 5.0 out of 5.0 by trapper1 Suite
Excellent hotel for the value!! The suite was excellent, bedding excellent, customer service excellent. Plan on staying again the next time I am in the area!
September 25, 2013
Rated 5.0 out of 5.0 by poernomo nice place
this hotel was nice hotel and good location, and the crew so nice .
September 4, 2013
Rated 5.0 out of 5.0 by Nean1 Excellent Service!!
Staff very Professional, very helpful in every way, very clean room, awesome customer service!! I can't rate anything less than a 5/5!! The manager seems to be a bit "type A", but that's what it takes to get the best!! I stayed 5 days & all 5, including all staff were very professional & helpful!!
September 1, 2013
Rated 5.0 out of 5.0 by pjb513 Home
I only stay here at Candlewood. I'm here every week for at least 4-5 days each week sometimes more Very conveinent to everything.
August 20, 2013
Rated 5.0 out of 5.0 by RedRider2 July Stay
Easy access, comfortable & clean room, friendly staff. Great value for money.
July 30, 2013
Rated 4.0 out of 5.0 by poernomo bad breakfast
This is first time I got bad menu of breakfast at your brand.
July 28, 2013
Rated 1.0 out of 5.0 by Nothere Horrible
The service was bad. The room they promised us was not available. They charged my card for three extra nights and gave me the run around when I informed them of the error. Staying at this hotel was an overall bad experience!
May 11, 2013
Rated 3.0 out of 5.0 by andy300 Great Service
Service was great after they change our room, we were assigned to supposed to be non smoking room but the room smelled very smokey and saw an ash tray with match on the table. It come with kitchen but missing some basic utensil.
April 2, 2013
Rated 2.0 out of 5.0 by RED57 Don't reserve a smoking room.......
Have stayed at this hotel on multiple occassions due to the fact they advertise smoking rooms on the web site. Reserving one well in advance (one month) means absolutely nothing. You take a gamble on whether it is reserved or not. On 2 recent occasions this has happened to me at this location. I asked the desk clerk to speak with the Manager and she refused to let her know I was waiting to see her. I have been traveling weekly for the last 7 years and this is the only hotel this has happened to me. I stayed at a Holiday Inn last week in MS and overheard the desk clerk tell someone they could not stay in their smoking room an additional night as it was already reserved. This is the way it should be, thus the purpose of advance reservations. I am currently trying to quit smoking and with all luck on my next trip to Augusta, smoking rooms will not be an issue and I will have multiple choices of much nicer and customer friendly hotels to stay at.
March 23, 2013
Rated 5.0 out of 5.0 by TheMidnightTraveler Great Property
We have been staying at the Candlewood in Augusta GA for the past 3 years.
Rooms are clean and service is great.
Guest Service Rep. Josephine is great to work with.
Manager Betty is a true southern lady who provides true southern hospitality.
I recommend this property to all of our collegues when we are staying in Augusta GA.
I know that I will be back. I have already made my reservations for next year!
November 28, 2012
Rated 5.0 out of 5.0 by TheMidnightTraveler Excellent Property
The Candlewood in Augusta GA is a very well kept property.
Rooms are clean and comfortable.
Staff is friendly and helpful. Guest Services Rep Josephine is pleasant and great to work with. Manager Betty is a true southern lady who provides true southern hospitality.
I recommend to all of our collegues that the Candlewood is the place to stay while in Augusta.
I know that I will be back. I have already made my reservations for next year!!
November 27, 2012
Rated 5.0 out of 5.0 by TheMidnightTraveler Great Property Freindly Staff
The Candlewood Suites in Augusat GA is a great property to stay. Convenient to I-20 and to all of Augusta.
Rooms were clean and in very good order.
Josephine in Guest Services is great to work with and very friendly.
Manager Betty is a true Southern Lady offering true Southern Hospitality.
No request went unfulfilled.
Highly recommend this property. I know that I WILL be back!
November 22, 2012