Rated 3.6 out of 5 by 35
Rated 4.0 out of 5.0 by CJNAL Hot
We check in at 6:00 pm and our room was 75 deg HOT.
I turned the thermostat down to 65 to cool the room off and left.
When we got back late that night it was still 75 deg HOT.
I then turned the thermostat to cool to try to get the air on to cool the room and it didn't come on, so we opened the windows to cool off the room, when it cooled down we closed the windows and then was hot again. back and forth all night.
I did not contact anyone that night, I just wanted to sleep.
I told the clerk the next morning when I check out about the thermostat problem and the HOT room, and he said he would have someone check the thermostat.. I was hoping for a little compassion or compensation. NONE... I did get 3 sodas from the pantry to see if he would offer them for free for our discomfort. NOPE. $2.00 ea.
November 21, 2013
Rated 5.0 out of 5.0 by Susan5775 Great place to stay!
We loved our time at StayBridge Suites Aurora. The breakfast was extra-good, this place is a good value for your money!
November 21, 2013
Rated 5.0 out of 5.0 by Railrabbit Great service and a warm pool
The staff was very friendly. The breakfast buffet was good with a nice selection. The buffet was well supplied and the staff keep the buffet and tables clean. The pool was warm, we always look for a IHG property with a small pool because the small pools are always
warmer than the larger pools. The maid was friendly and helpful. We ask for one more towel and she gave us three because we had two kids she knew we would need them. Con: construction, I would arrive from the south until the construction is done, call and ask the staff if it is complete. It looked like it might be complete before xmas. The hotel gets no noise from the construction. Its a great location with lots of shops and restaurants close by.
November 18, 2013
Rated 4.0 out of 5.0 by Craftyflower Internet Service
I could not get connected to your wifi. I called the front desk, and they didn't know how to help me. The front desk person, gave me the tech support number. I called it, and that guy couldn't help me. He connected me to the advanced tech guy. He got me on, and within 5 minutes I was kicked off. I called back, and he finally got me back on. That time, it lasted about 10 minutes. I finally gave up! This all happened the first night we were there. We were there 6 nights. As I was on a business trip, I really needed the internet, but could not get a connection that would hold. I was in room 532. My daughter was in room 237, and she had the same experience. Your internet service would be the main reason I would not stay at your hotel again..
October 23, 2013
Rated 5.0 out of 5.0 by greg207 October weekend trip
This hotel is quite nice. It's clean and comfortable. Rightly priced. Plenty to do in the area. It would be nice if they had the manager's evening receptions every night, but otherwise very happy with this hotel.
October 21, 2013
Rated 5.0 out of 5.0 by AuroraBusinessTrip Nice Place. Felt like a Suite!
Great place. Left an item in room and they shipped it to me promptly.
October 18, 2013
Rated 2.0 out of 5.0 by ShellyTaiwan Equipments in the room make noise
The air-conditioner and the refrigerator make noise. Housekeeping was not executed well. Limit variety of breakfast for guests stay for 1-2 weeks.
October 13, 2013
Rated 5.0 out of 5.0 by burger24 Better than expected
Very nice lobby and dining area. Very home-like. Good breakfast.
Small surprises like Pop Tarts! Some construction out front but was quiet and good for my business trip to meet with partners.
October 1, 2013