English
Aurora/Naperville
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1 800 972 2494
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Hotel Contact Information
Hotel Front Desk: 1-630-9782222
Hotel Fax: 1-630-9782215
Hotel Fax: 1-630-9782215
Rated 3.5 out of 5 by 17
reviewers.
Rated 2.0 out of 5.0 by VeteranTraveler Cut your losses...stay somewhere else!
First issue: During a previous stay, the side door card-readers/locks were malfunctioning. They appeared to have been broken for quite some time based on the aged out-of-order sign and tape covering the card-reader slot. Over a month later, they STILL AREN'T FIXED! Their excuse is they are waiting on parts. Really? Hotel card readers are in such high demand that you must wait a month and a half to get one? The staff did not appear hopeful of the repairs being made during my stay.
Second issue: The layout of the kitchen in the king suite is horrible. The fridge sticks out in front of the sink and you have to reach around the fridge to cook anything..unless, of course, you are a 9-year-old with 14"-wide shoulders . Absolutely horrible layout!
Third issue: Not really an issue, but noteworthy... This is the only Staybridge I have seen with laminate countertops. Not a super big deal, but supports the notion that the owner(s) are cheap and don't want to make repairs to the property or pay for decent upgrades.
Fourth issue: Neither tapper was working. during social hour.
Fifth issue: Made the reservation well in advance and requested a room on ground floor. I even called early on the day of check-in to confirm a ground floor room. All I got was a room on the 4th floor and a response that they already filled those rooms.
Sixth issue: Some of the items normally found in Staybridge kithen were missing from my room. Not a big deal by itself, but when you combine all the negative, they add up to a poorly-maintained property with a staff that has no attention to detail.
I will not return to this hotel, and if I have time, I will look for a different hotel for the remainder of this trip. That is saying a lot because I have been known to drive 30 minutes out of my way to stay at an IHG hotel. I think I should cut my losses...
June 4, 2013
Rated 5.0 out of 5.0 by WusiMAN Amazing
Very good food -Tues-Thursday and nice breakfast,
pleaseant to be in ,gathering and meet people.
March 21, 2013
Rated 3.0 out of 5.0 by TravelinMellyMel Work with homelike comfort
I travel so much with work - when I discovered StayBridge suites - I was instantly impressed. I had a couple of issues at this location - like the room request and misc items thats why I scored average. Also the hot tub was not working and that was really disappointing. Also there was no recognition of being a Priority Club Member which was a little pet peeve of mine. But location was convenient and room was in great condition.
But its convenient to stay at this hotel because of the fridge / microwave and light dinner served in the evening was great.
I had an issue during stay - and the hotel manager addressed it immedietly to make sure I was satisfied.. Get that hot tub working - and it would have been a Great stay!
Also the bed was a little uncomfortable - not sure if I was just sore from overexertion during trip - but the bed was maybe ready for a rotate etc. The pillows were comfy though! The pool was nice and very accessible. And one side entrance was OUT OF ORDER which is why I had to walk around but overall OK to Average / Good stay..
March 19, 2013
Rated 2.0 out of 5.0 by Dave555 Disappointed frequent traveler
I have used this property for the vast majority of my business travel to the area. In the past year I have seen a steady decline in the quality of the facility. Worn out carpet, exposed tack strips, cracked sinks, missing shower tiles and soap dishes as well as the need for paint are all common issues I've experienced in several rooms since the middle of last year. If there were another property close I would switch.
March 5, 2013
Rated 5.0 out of 5.0 by Ronko Max Comfort
Comfort throughout! The rooms are spacious. Beds are the most comfortable. A great self serve breakfast and beautiful dinning area. I have stayed here now 2 times and each time the staff are out to serve their customers. A+
February 22, 2013
Rated 4.0 out of 5.0 by Ithinkiveoversleptagain I think someone stole the clock radio?
I'm confused and even a bit concerned about the negative reviews posted above. It's possible I've just been lucky on room selection but I tend to arrive at checkin early or sometimes a few minutes before posted check in. (I'd guess the worse rooms if the stories are true tend to go to late checkin arrivals or walk-ins who arrive late).
And generally everything goes OK ....I'm usually visibly dog tired at arrival so maybe the staff shows pity on my weary soul and makes certain I get a decent room equipped properly for the most part.. or maybe my experience is more the norm . This hotel seems normal in relation to other stay bridges.
I've stayed at this location on two different occasions over the last couple of weeks, both times on pointbreaks ( and was recognized as a repeat visitor upon arrival by the staff). So these are essentially free nights...so If anything you'd think I'd get the sub par room with the holes in the doors..and the bottle cap under the sheets but no I simply got treated as expected..
Both times I was pleasantly greeted and treated at checkin, both times the feed bag was fine for evening reception and breakfast. Both times any staff member I passed in the hall or had contact with was pretty pleasant , offered a smile and said hello.,
Both times the rooms were sufficiently clean, a few odd smells in the hallways at certain times but I'd guess those are from the guests cooking in their well equipped mini apartments.
I've stayed in two different rooms both on the second floor, 227 and 213 . 227 was a double with a separate bedroom /living area and 213 was a single bed studio more motel room like.
Maybe it's customary not to equip the studio suites with clock radios...but 213 didn't have one.
(I missed it, it's always nice to have the clock radio not go off when it's supposed to and when you turn your head and realize you're going to be late for a meeting in a strange town or now have to get a late start on your day, but alas with out a clock radio I had to rely on my cell phone alarm to not wake me up on time., and yes I overslept again most likely due to these darn overly comfy pillows.).
So, If the studio suites do have clock radios, I'm sure it was just too good of a temptation for the last guest to leave in the room (me I stick with taking the little soaps). Perhaps the only other quibble would be placement of the TV and it's viewing angles and sort of limited cable selection, but otherwise everything else went fine aside from a loud screaming toddler across the hallway. Nothing within the control of the hotel was severely out of kilter....so maybe it's a room to room variation with the torn lampshades and ratty curtains and no toilet paper holders and holes punched in doors.....I've seen none of that so far., but I haven't seen Keith Richards checking in in front of me or grazing at the food area either.
You should feel completely secure in the surroundings, for no one broke into my car as that usually happens with the hotels/motels that have numbers in their names.
Enjoy your stay and please limit your evening reception beer consumption to 3 glasses (local regulation) but I think they can be tall glasses if you remember to bring your own.
February 21, 2013
Rated 5.0 out of 5.0 by MickT Great stay, very friendly and attentive staff.
My wife and I really enjoyed our stay. The room was great. The breakfast and evening social were both very nice as well.
We will certainly be staying here again when we are in the area.
February 11, 2013
Rated 3.0 out of 5.0 by Jackie9 Check-In
We have stayed at this location over the last 2 years as our daughter plays in a volleyball league close to the hotel. Rooms are great, hotel is clean, and breakfast is also very good. When we checked in at 5 p.m. we were initially told that our room would not be ready for another hour and were offered a smaller room. We were told several people had called in that day. We were then offered the type of room we requested. We felt the front desk person was rude.
February 10, 2013
