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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    88%
    Recommend This Property

    Overall Experience

    4.2

    based on 163 reviews
    88%
    Recommend This Property

    Ratings Breakdown

    163reviews

    • 5 Stars
      88
    • 4 Stars
      44
    • 3 Stars
      13
    • 2 Stars
      12
    • 1 Stars
      6

    HOME AWAY FROM HOME

    By

    May 19, 2015

    From the moment you come in the doors you are greeted with a smile and welcomed in. Everyone of the staff say hello or smile and it is easy to see that they love working there and want to make you stay the best it could be,

    Posted byHotelStaff
    May 20, 2015
    We are so happy to hear that we can be your "Home Away From Home!" Thank you for taking the time to post this review and let the world know that you enjoy staying with us! We hope to see you again soon. Sincerely, Patrick- Assistant General Manager
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    Great comfortable hotel

    By

    May 19, 2015

    This was a nice, clean, comfortable hotel. The staff was very nice and made you feel very welcome.

    Posted byHotelStaff
    May 20, 2015
    Thank you so much for your great review of our hotel. We greatly appreciate you staying with us and look forward to seeing you every time you are coming to the area! Sincerely, Patrick-Assistant General Manager
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    Great room-poor customer service

    By

    May 15, 2015

    club

    The hotel and grounds were well kept and clean. Friendliness of staff and willingness to provide exceptional customer service was lacking. At other locations the staff have went out of their way to make you feel comfortable and ask if there was anything they could do to make your stay more comfortable and you could tell they meant it. Did not feel staff were concerned about customer satisifaction and were there to do a job.
    When using the customer service desk to purchase items I had to wait and then felt like I was bothering the front desk.

    Posted byHotelStaff
    May 20, 2015
    Thank you for taking the time to leave us this review! I am very sorry to hear that we did not provide the exceptional service that we pride ourselves in while you were staying with us. If it is possible, I would like the opportunity to speak with you and find out more details of what we could have done to make you more comfortable. Please contact me at the hotel whenever you are available to do so. Sincerely, Patrick-Assistant General Manager
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    Staybridge Aurora

    By

    May 14, 2015

    Great quiet, easy access location
    We always stay here while in Aurora area
    The suites are ideal for long term/business stays

    Posted byHotelStaff
    May 20, 2015
    Thank you for your review! We are happy that you stay with us every time you come to the area and we look forward to seeing you next time you are visiting the area! Sincerely, Patrick- Assistant General Manager
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