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Rated 3.9 out of 5 by 74 reviewers.
Rated 5.0 out of 5.0 by great stay. amazing staff The staff at front desk are really nice and helpful. Manager was amazing. I highly recommend this place and the rates are reasonable for a exstended stay. Location is near every shopping store imaginable. August 26, 2014
Rated 1.0 out of 5.0 by Good location but badly maintained rooms As a business traveller, I like the location of the hotel close to my work place and to the Metra. Over the course of the years, the furniture has deteriorate considerably, however, is badly maintained, apparently never replaced and stained to the point where I feel disgusted. Okay for a couple of nights, not for longer stays anymore. August 25, 2014
Rated 4.0 out of 5.0 by We found this online and liked the price! Our car broke down in Naperville and we needed to spend the night until the repairs were done. Everyone was so nice and helpful. Tuffy's repair shop let us use their computer to find a hotel. This one was a great price. We have stayed at Staybridge Suites before and like everything about them. We especially like that they offer a bedroom separate from the rest of the room. The breakfast was very good with many choices, hot and cold. August 23, 2014
Rated 4.0 out of 5.0 very nice this is close to my company location. preferred hotel location. August 22, 2014
Rated 5.0 out of 5.0 by Great Stay Arrived at the hotel for a conference that was to start at hotel check in time. The staff were very accommodating in allowing an early check in. The facilities were adequate, but I would have liked an opportunity to have a storage closet. Although the hotel provides them, none were available. Perhaps a note that this feature is available during booking. August 21, 2014
Rated 4.0 out of 5.0 by Nice Hotel My overall stay was good. Staff was friendly and helpful. Rooms were clean. Breakfast had a selection of foods to pick from. August 19, 2014
Rated 5.0 out of 5.0 Very clean and great amenities Had a great visit. Great staff, clean room, fast internet, cable tv was cutting off (but due to weather outside) August 14, 2014
Rated 5.0 out of 5.0 EXTENDED STAY/LATE CHECK REQUEST At first needed an extended stay which was taken care of but later that morining while at local business meeting found out it was not needed and front desk changed to a late check out time that met my needs. August 11, 2014
Rated 5.0 out of 5.0 by Wonderful Service Once I got home and even at the convention that I attended I recommended this hotel to every one I know. It was like being away from home but at home! I am coming back next year, and the year after that, and the year after that... I just hope I can get my old room back. I had a wonder view of the lake! August 5, 2014
Rated 5.0 out of 5.0 by My review Excellent hotel. Well kept. The choice of tv channels is extremely limited and the wireless was slow. The staff were friendly. The room was clean as I would expect. I like the bathroom. The arrangement of the TV in the bedroom left lot to be desired. I had to move the whole cabinet in order to watch TV in bed. August 2, 2014
Rated 5.0 out of 5.0 by Very Clean What I fear most about staying in a Hotel is whether or not it will be clean. What I truly appreciate about Staybridge Suites is, that fear is taken away because from the Lobby to the Elevator to the room everything is clean. So I can relax and concentrate on getting a good nights rest. July 17, 2014
Rated 4.0 out of 5.0 by OK TO STAY Nice place would recommend. Lots of construction in the area makes it hard to navigate. July 17, 2014
Rated 5.0 out of 5.0 by Stay at Staybridge Suites in Aurora/Naperville Whenever our family decide to pick a hotel for our Regional Convention, we are always hoping that we can book at the Staybridge Suites in Aurora/Naperville. Driving distance from Staybridge to our convention is very convenient. The staff is very friendly and accommodating. If and when we ever encounter a problem whether it is a minor or critical, the staff is always very prompt to solve it. The rooms are always fresh and clean. The complimentary breakfast is great. This is definitely one of our hotels of choice. July 16, 2014
Rated 5.0 out of 5.0 by Business trip - brought teen with me I was there on business and brought my 14 & 15 y/o boys with me. The basketball court & pool kept them busy at the hotel. There was a DVD player in the room, so I rented movies from Redbox for them to watch. We took advantage of the grill and grilled an excess amount of food, which they ate for leftovers while I was at work during the day. Breakfast had a great selection of foods and they changed it up a bit each morning. We were there one of the evenings they had a light "dinner" & the food was delicious (more than enough to be full as well). There's a fountain soda machine to have with meals & wine/beer was available with the dinner. The drinks were at no extra charge. July 11, 2014
Rated 4.0 out of 5.0 by Great stay I really loved this hotel. The room and breakfast were fantastic. The only cons: Dogs were allowed and we could hear a dog barking at night. Our room was located next to the basketball court which I would have preferred to have been away from, there was quite a bit of noise in the evening/morning from it. July 10, 2014
Rated 5.0 out of 5.0 by Great Staff Our reservation was handled through a third party which caused a bit of confusion upon check in. The staff were very helpful and resolved the issue in question in very short time. The front desk staff were all friendly and very willing to help in any way. July 7, 2014
Rated 4.0 out of 5.0 by Comfortable and convenient The Staybridge Suites at Aurora/Naperville is a great alternative to consider when visiting Chicago for business. Compared to staying in Chicago, the Staybridge Suites offers great value for money (about half the cost of suites in downtown Chicago), yet is just about a 40 minute commute to Union Station on BNSF from the adjacent Route 59 station. With included breakfast, and free wi-fi, value is excellent, and the well-equipped kitchette in each suite means you can easily make your own meals at a time to suit yourself, or within about ten minutes drive there is a range of both 'chain' and 'independent' restaurants if you prefer to eat out. There is also a reasonably-well equipped fitness facility and pool. Location is quiet ensuring a good night's sleep. July 7, 2014
Rated 3.0 out of 5.0 by 一般商務旅行尚可接受之性價比 旅館費用相對適中,但是旅館提供之網路真的很慢,早餐一成不變,選擇性少,吃到第二天就不想吃了! 至於其他部分都還算不錯! July 5, 2014
Rated 1.0 out of 5.0 by Poor Housekeeping left me itchy Trash in stairwells a common theme the several times that I stayed here. Poor room housekeeping; woke up in the middle of the night itching from something...yikes! WILL NOT STAY AGAIN!!! July 1, 2014
Rated 3.0 out of 5.0 by Locked in the bathroom My daughther was locked in the bathroom for 45 minutes as the door handle failed. Take your cell phone into the bathroom with you. July 1, 2014
Rated 5.0 out of 5.0 by Excellent property! Comfortable stay. A great home away from home property. I highly recommend it for business or leisure. And the hotel staff is friendly and go out of their way to accommodate your requests. And the location is perfect -- located near the main strip where there is great access to several restaurants and stores in the area. June 17, 2014
Rated 5.0 out of 5.0 by Service very good. Conveniently located, easy to get to. Room very clean. June 17, 2014
Rated 5.0 out of 5.0 by Great social hour and free food. Average food except for Wednesday when they cook on the grill and free been and wine which is great after a long day..... June 17, 2014
Rated 4.0 out of 5.0 by Located in a nice quiet area but close to everything. Attended a conference in the area. Nice location with many amenities near by. Breakfast was excellent. Hotel appears well maintained and clean. Our suite was clean. Bed wasn't as comfortable as I would like but still tolerable. Pillows certainly need updating. Staff was friendly. Plenty of parking even as crowded as they were. June 11, 2014
Rated 5.0 out of 5.0 by Excellent place to stay Priority was having two rooms separated by a door so that we did not disturb each other if one of us went to bed earlier. This is difficult to find in most hotels/motels, so we loved our stay in Staybridge Aurora/Naperville. The surrounding area is ideal for walking, which I did daily, seeing deer, geese with goslings, ducks with ducklings, great blue heron, and egrets on the ponds. Although there was light pollution from route 59, there was a good view of Saturn, Mars and Jupiter at night. A big plus is having a grocery store in easy walking distance--also some restaurants. Nice breakfasts. Light dinners on Tues-Thursdays with wine and beer. This was very nice when we first arrived for the cookout on Wednesday. Lovely outdoor area, pool, hot tub, free laundry, workout room, office area, vouchers for movie tickets in nearby theater that serves dinner while you watch the movie! Friendly staff--front desk, cleaning, cooking, maintenance, everyone we encountered. Cookies in the afternoon. Coffee available even in the afternoon. We plan to stay there when we go again. June 5, 2014
Rated 1.0 out of 5.0 by Poor quality hotel We confirmed months in advance and were not given the room we had a confirmation number for. Our air conditioner did not work. Our tv remotes did not work. No guest ice machine. Breakfast was fair at best. June 2, 2014
Rated 2.0 out of 5.0 by No cribs Staying here with my 2 daughter (4 and 1). I was told they were in transition on cribs and had none in house to offer. For those who travel with kids, you'll know this dooms your night from the start. I was not welcomed as a platinum member or offered any type of welcome gift. The room thermostat was set at 78 degrees and the room never really cooled down to a comfortable level. March 3, 2014
Rated 2.0 out of 5.0 by Staff friendly and helpful We stayed the weekend of February 8th-9th. Bitter cold temperatures. Our room heater was not working. Maintenance did respond quickly and made attempt to repair with no success. We were moved to a room on 2nd floor right outside the main area where a large group was hanging out. Wouldn't have been bothered by that per se except that they were loud, talking etc still at 11:30 pm. We did not complain. The TV remote in the new room was not in working order. The placement of the TV in cabinet is rather poor. The TV can be moved out some but if you want to watch while laying in bed needed to actually move the large cabinet out and turn. The maintenance staff person was a real gentleman. He assisted in moving our luggage etc to the new room. Did offer us 10.00 "coupon" to redeem at the pantry for the inconvenience. Breakfast was nice. Location of hotel also convenient for us. Despite, these issues would not necessarily be opposed to staying again. February 12, 2014
Rated 4.0 out of 5.0 by Good crisis management by staff We checked in Jan. 6 in frigid weather after the power was out all afternoon. That caused a water pipe above our room to freeze and it burst when it thawed and flooded our room in the middle of the night. General Manager Cindy handled the situation well and took care of our needs in a professional and caring way. Entire front desk and maintenance staff did a good job, too. Only criticism was that hallways and room were not vacuumed. While yes there are some maintenance issues I'm always surprised at how hard a customer can be on a room. Also a lot of company's practice crisis management but many never get to put it into practice. The staff done an outstanding job. January 29, 2014
Rated 4.0 out of 5.0 by Pre Christmas stay Quiet comfortable place to stay with good service and friendly people. December 26, 2013
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