Rated 3.8 out of 5 by 65
Rated 5.0 out of 5.0 by SUpraskibob My review
Excellent hotel. Well kept. The choice of tv channels is extremely limited and the wireless was slow. The staff were friendly. The room was clean as I would expect. I like the bathroom. The arrangement of the TV in the bedroom left lot to be desired. I had to move the whole cabinet in order to watch TV in bed.
August 2, 2014
Rated 5.0 out of 5.0 by Genny55 Very Clean
What I fear most about staying in a Hotel is whether or not it will be clean. What I truly appreciate about Staybridge Suites is, that fear is taken away because from the Lobby to the Elevator to the room everything is clean. So I can relax and concentrate on getting a good nights rest.
July 17, 2014
Rated 4.0 out of 5.0 by NONE111111 OK TO STAY
Nice place would recommend. Lots of construction in the area makes it hard to navigate.
July 17, 2014
Rated 5.0 out of 5.0 by Bobean Stay at Staybridge Suites in Aurora/Naperville
Whenever our family decide to pick a hotel for our Regional Convention, we are always hoping that we can book at the Staybridge Suites in Aurora/Naperville. Driving distance from Staybridge to our convention is very convenient. The staff is very friendly and accommodating. If and when we ever encounter a problem whether it is a minor or critical, the staff is always very prompt to solve it. The rooms are always fresh and clean. The complimentary breakfast is great. This is definitely one of our hotels of choice.
July 16, 2014
Rated 5.0 out of 5.0 by review87 Business trip - brought teen with me
I was there on business and brought my 14 & 15 y/o boys with me. The basketball court & pool kept them busy at the hotel. There was a DVD player in the room, so I rented movies from Redbox for them to watch. We took advantage of the grill and grilled an excess amount of food, which they ate for leftovers while I was at work during the day. Breakfast had a great selection of foods and they changed it up a bit each morning. We were there one of the evenings they had a light "dinner" & the food was delicious (more than enough to be full as well). There's a fountain soda machine to have with meals & wine/beer was available with the dinner. The drinks were at no extra charge.
July 11, 2014
Rated 4.0 out of 5.0 by charlotte78 Great stay
I really loved this hotel. The room and breakfast were fantastic.
The only cons: Dogs were allowed and we could hear a dog barking at night.
Our room was located next to the basketball court which I would have preferred to have been away from, there was quite a bit of noise in the evening/morning from it.
July 10, 2014
Rated 5.0 out of 5.0 by ghph62 Great Staff
Our reservation was handled through a third party which caused a bit of confusion upon check in. The staff were very helpful and resolved the issue in question in very short time. The front desk staff were all friendly and very willing to help in any way.
July 7, 2014
Rated 4.0 out of 5.0 by Mr. RDS Comfortable and convenient
The Staybridge Suites at Aurora/Naperville is a great alternative to consider when visiting Chicago for business. Compared to staying in Chicago, the Staybridge Suites offers great value for money (about half the cost of suites in downtown Chicago), yet is just about a 40 minute commute to Union Station on BNSF from the adjacent Route 59 station. With included breakfast, and free wi-fi, value is excellent, and the well-equipped kitchette in each suite means you can easily make your own meals at a time to suit yourself, or within about ten minutes drive there is a range of both 'chain' and 'independent' restaurants if you prefer to eat out. There is also a reasonably-well equipped fitness facility and pool. Location is quiet ensuring a good night's sleep.
July 7, 2014
Rated 3.0 out of 5.0 by peen22 一般商務旅行尚可接受之性價比
July 5, 2014
Rated 1.0 out of 5.0 by CCS006 Poor Housekeeping left me itchy
Trash in stairwells a common theme the several times that I stayed here. Poor room housekeeping; woke up in the middle of the night itching from something...yikes!
WILL NOT STAY AGAIN!!!
July 1, 2014
Rated 3.0 out of 5.0 by Black Lab Locked in the bathroom
My daughther was locked in the bathroom for 45 minutes as the door handle failed. Take your cell phone into the bathroom with you.
July 1, 2014
Rated 5.0 out of 5.0 by LMarie2014 Excellent property! Comfortable stay.
A great home away from home property. I highly recommend it for business or leisure. And the hotel staff is friendly and go out of their way to accommodate your requests. And the location is perfect -- located near the main strip where there is great access to several restaurants and stores in the area.
June 17, 2014
Rated 5.0 out of 5.0 by Boo70 Service very good.
Conveniently located, easy to get to. Room very clean.
June 17, 2014
Rated 5.0 out of 5.0 by dbeams Great social hour and free food.
Average food except for Wednesday when they cook on the grill and free been and wine which is great after a long day.....
June 17, 2014
Rated 4.0 out of 5.0 by 6561 Located in a nice quiet area but close to everything.
Attended a conference in the area. Nice location with many amenities near by. Breakfast was excellent. Hotel appears well maintained and clean. Our suite was clean. Bed wasn't as comfortable as I would like but still tolerable. Pillows certainly need updating. Staff was friendly. Plenty of parking even as crowded as they were.
June 11, 2014
Rated 5.0 out of 5.0 by mary495 Excellent place to stay
Priority was having two rooms separated by a door so that we did not disturb each other if one of us went to bed earlier. This is difficult to find in most hotels/motels, so we loved our stay in Staybridge Aurora/Naperville.
The surrounding area is ideal for walking, which I did daily, seeing deer, geese with goslings, ducks with ducklings, great blue heron, and egrets on the ponds. Although there was light pollution from route 59, there was a good view of Saturn, Mars and Jupiter at night.
A big plus is having a grocery store in easy walking distance--also some restaurants.
Nice breakfasts. Light dinners on Tues-Thursdays with wine and beer. This was very nice when we first arrived for the cookout on Wednesday.
Lovely outdoor area, pool, hot tub, free laundry, workout room, office area, vouchers for movie tickets in nearby theater that serves dinner while you watch the movie!
Friendly staff--front desk, cleaning, cooking, maintenance, everyone we encountered.
Cookies in the afternoon. Coffee available even in the afternoon.
We plan to stay there when we go again.
June 5, 2014
Rated 1.0 out of 5.0 by frustrated.1 Poor quality hotel
We confirmed months in advance and were not given the room we had a confirmation number for. Our air conditioner did not work. Our tv remotes did not work. No guest ice machine. Breakfast was fair at best.
June 2, 2014
Rated 2.0 out of 5.0 by Ak4747 No cribs
Staying here with my 2 daughter (4 and 1). I was told they were in transition on cribs and had none in house to offer. For those who travel with kids, you'll know this dooms your night from the start. I was not welcomed as a platinum member or offered any type of welcome gift. The room thermostat was set at 78 degrees and the room never really cooled down to a comfortable level.
March 3, 2014
Rated 2.0 out of 5.0 by Joni29 Staff friendly and helpful
We stayed the weekend of February 8th-9th. Bitter cold temperatures. Our room heater was not working. Maintenance did respond quickly and made attempt to repair with no success. We were moved to a room on 2nd floor right outside the main area where a large group was hanging out. Wouldn't have been bothered by that per se except that they were loud, talking etc still at 11:30 pm. We did not complain. The TV remote in the new room was not in working order. The placement of the TV in cabinet is rather poor. The TV can be moved out some but if you want to watch while laying in bed needed to actually move the large cabinet out and turn. The maintenance staff person was a real gentleman. He assisted in moving our luggage etc to the new room. Did offer us 10.00 "coupon" to redeem at the pantry for the inconvenience.
Breakfast was nice. Location of hotel also convenient for us. Despite, these issues would not necessarily be opposed to staying again.
February 12, 2014
Rated 4.0 out of 5.0 by Patron69 Good crisis management by staff
We checked in Jan. 6 in frigid weather after the power was out all afternoon. That caused a water pipe above our room to freeze and it burst when it thawed and flooded our room in the middle of the night. General Manager Cindy handled the situation well and took care of our needs in a professional and caring way. Entire front desk and maintenance staff did a good job, too. Only criticism was that hallways and room were not vacuumed. While yes there are some maintenance issues I'm always surprised at how hard a customer can be on a room. Also a lot of company's practice crisis management but many never get to put it into practice. The staff done an outstanding job.
January 29, 2014
Rated 4.0 out of 5.0 by Thepope Pre Christmas stay
Quiet comfortable place to stay with good service and friendly people.
December 26, 2013
Rated 4.0 out of 5.0 by BEC12 Room needed repairs
The staff and amenities at this hotel are great. My room was a disappointment however. The carpet was torn, the bathroom sink was cracked, one lamp shade had holes in it, the bedding smelled like it had been washed but not recently, the bathroom sink light had a cracked cover and the smoke alarm was missing. The wires for the alarm were in the wall and capped off.
December 7, 2013
Rated 4.0 out of 5.0 by CJNAL Hot
We check in at 6:00 pm and our room was 75 deg HOT.
I turned the thermostat down to 65 to cool the room off and left.
When we got back late that night it was still 75 deg HOT.
I then turned the thermostat to cool to try to get the air on to cool the room and it didn't come on, so we opened the windows to cool off the room, when it cooled down we closed the windows and then was hot again. back and forth all night.
I did not contact anyone that night, I just wanted to sleep.
I told the clerk the next morning when I check out about the thermostat problem and the HOT room, and he said he would have someone check the thermostat.. I was hoping for a little compassion or compensation. NONE... I did get 3 sodas from the pantry to see if he would offer them for free for our discomfort. NOPE. $2.00 ea.
November 21, 2013
Rated 5.0 out of 5.0 by Susan5775 Great place to stay!
We loved our time at StayBridge Suites Aurora. The breakfast was extra-good, this place is a good value for your money!
November 21, 2013
Rated 5.0 out of 5.0 by Railrabbit Great service and a warm pool
The staff was very friendly. The breakfast buffet was good with a nice selection. The buffet was well supplied and the staff keep the buffet and tables clean. The pool was warm, we always look for a IHG property with a small pool because the small pools are always
warmer than the larger pools. The maid was friendly and helpful. We ask for one more towel and she gave us three because we had two kids she knew we would need them. Con: construction, I would arrive from the south until the construction is done, call and ask the staff if it is complete. It looked like it might be complete before xmas. The hotel gets no noise from the construction. Its a great location with lots of shops and restaurants close by.
November 18, 2013
Rated 4.0 out of 5.0 by Craftyflower Internet Service
I could not get connected to your wifi. I called the front desk, and they didn't know how to help me. The front desk person, gave me the tech support number. I called it, and that guy couldn't help me. He connected me to the advanced tech guy. He got me on, and within 5 minutes I was kicked off. I called back, and he finally got me back on. That time, it lasted about 10 minutes. I finally gave up! This all happened the first night we were there. We were there 6 nights. As I was on a business trip, I really needed the internet, but could not get a connection that would hold. I was in room 532. My daughter was in room 237, and she had the same experience. Your internet service would be the main reason I would not stay at your hotel again..
October 23, 2013
Rated 5.0 out of 5.0 by greg207 October weekend trip
This hotel is quite nice. It's clean and comfortable. Rightly priced. Plenty to do in the area. It would be nice if they had the manager's evening receptions every night, but otherwise very happy with this hotel.
October 21, 2013
Rated 5.0 out of 5.0 by AuroraBusinessTrip Nice Place. Felt like a Suite!
Great place. Left an item in room and they shipped it to me promptly.
October 18, 2013
Rated 2.0 out of 5.0 by ShellyTaiwan Equipments in the room make noise
The air-conditioner and the refrigerator make noise. Housekeeping was not executed well. Limit variety of breakfast for guests stay for 1-2 weeks.
October 13, 2013
Rated 5.0 out of 5.0 by burger24 Better than expected
Very nice lobby and dining area. Very home-like. Good breakfast.
Small surprises like Pop Tarts! Some construction out front but was quiet and good for my business trip to meet with partners.
October 1, 2013