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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    96%
    Recommend This Property

    Overall Experience

    4.6

    based on 187 reviews
    96%
    Recommend This Property

    Ratings Breakdown

    187reviews

    • 5 Stars
      146
    • 4 Stars
      25
    • 3 Stars
      10
    • 2 Stars
    • 1 Stars
      6

    comfortable atmosphere

    By

    January 25, 2015

    platinumelite

    Outstanding! Have stayed several times always enjoyable. I have related my experience to several of my business associates; their feelings were the same as mine. Looking forward to next trip to Austin. Perhaps even a non-businesss trip.

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    One of the nicest suite hotels

    By

    January 16, 2015

    club

    We had a great stay. The lady that was responsible for cleaning the lobby and elevator areas was the best.

    Posted byHotelStaff
    January 19, 2015
    Thank you for the review, TomBoeck! The person you mentioned could be one of our two team members who work the lobby area...and either way you are right! Olivia and Alicia are great! I will be sure to let them both know that their efforts and wonderful customer service does not go unnoticed. We hope you will return to our hotel for another visit the next time you are in Austin!
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    SW accommodations

    By

    January 13, 2015

    Great. Given that Southwest provided the hotel, it was wonderful.

    Posted byHotelStaff
    January 14, 2015
    We are glad to hear it! I know that we don't always get what we want when someone else chooses our hotel but it sounds like you were pleasantly surprised! I hope this means you will stay with us again when you are visiting Austin! Thank you for the review!
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    Friendly staff

    By

    January 13, 2015

    club

    The staff did everything they could to make our stay comfortable.

    Posted byHotelStaff
    January 14, 2015
    Thank you for the review, Ken8! We will always do our best to make sure you have a comfortable visit when you stay at our hotel. Taking time to share your thoughts and experience is greatly appreciated and important to us. Come back and see us soon!
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