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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    97%
    Recommend This Property

    Overall Experience

    4.7

    based on 271 reviews
    97%
    Recommend This Property

    Ratings Breakdown

    271reviews

    • 5 Stars
      212
    • 4 Stars
      39
    • 3 Stars
      14
    • 2 Stars
    • 1 Stars
      6

    Good service. Nice Staff. Dirty room.

    By

    May 21, 2015

    platinumelite

    The staff was nice. The room was dirty and needed coat of paint. There was no parking when we got back to the motel at 3:00am,

    Posted byHotelStaff
    May 22, 2015
    I sincerely apologize if you were checked in to a dirty room during your recent stay with us. Please do not hesitate to contact the front desk team member immediately to change rooms in a case like this. We are still undergoing the process of updating all of our suites at this time and hope to be completed soon. When we are sold out, the parking lot also quickly becomes full . We do have additional parking available across the street and the front desk can help you with this matter as well. We are always available to assist you if you need anything during your stay. I regret to hear that you were not fully satisfied with your experience. We would like to have another opportunity to serve you and show you how great our hotel is on your next visit to the Austin area. Thank you for the review, we appreciate your feedback!
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    Great Location - Easy Access to Downtown

    By

    May 20, 2015

    club

    The was our first stay at a Stay Bridge Suites property, and we will definitely stay again. The staff was very friendly and attentive, the hotel was clean, security was patrolling the parking lot when we came in after our concert (which was around midnight), and the breakfast was very good.

    The only negative we experienced was the toilet. It was, by far, the loudest flushing toilet we have ever heard. It flushed and then made a loud swirling and suctioning noise, which lasted longer than it should, in my opinion. My husband went to the bathroom in the middle of the night and flushed. I about had a heart attack when the flushing sound woke me up.

    Minor inconvenience for sure. Would definitely recommend this location to anyone visiting Austin.

    Posted byHotelStaff
    May 21, 2015
    I would first like to apologize for the inconvenience of the loud noise you experienced when flushing the toilet. In the future, please let our front desk team know about any inconveniences and we will do our best to fix the problem in a timely manner. It's great to hear that you enjoyed your stay with us overall and we will be happy to welcome you back anytime! Our goal is to provide the most comfortable stay for all of our guests from check in until check out. Thank you for the wonderful review!
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    Accomodating

    By

    May 19, 2015

    The front desk was very accommodating with our handicapped athlete. Helpful with directions and any other questions that we had.

    Posted byHotelStaff
    May 20, 2015
    Our front desk team is full of information and always ready to help you with any questions you may have. It's great to hear that we were also able to accommodate with your additional needs regarding your athlete. We hope you had a enjoyable and comfortable stay with us and will return for future visits when traveling to Austin. Thank you for the review!
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    Great Stay

    By

    May 18, 2015

    club

    Great Stay. Staff was very attentive and helpful. When asked for additional help they were available. Great Breakfast and rooms were clean.

    Posted byHotelStaff
    May 19, 2015
    Our entire team, every department, is always ready to help you during your stay. We have someone available at the front desk at all times if you are ever in need of assistance. It is important to us that our guests are comfortable and happy from check in to check out. Thank you for choosing our hotel and for taking time out to write a review! Come back and see us the next time you are visiting Austin!
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