Rated 4.5 out of 5 by 16
Rated 4.0 out of 5.0 by micheli room and comfort
Our room had a malfunctioning toilet. We reported it to the desk. The guy at the desk was able to give us a different room to accommodate us after he established that the toilet was indeed malfunctioning. We were very grateful because it could have been a very uncomfortable experience if he had not moved us.Not only was the bathroom malfunctioning but the room had an unpleasant odor I asked for a deordorizer but there was not one to be had. . I have to say though it is a shame that the desk clerk is responsible for all that goes wrong whether it is maintenance, housekeeping, etc. There should be backup for him in such a large hotel.
We like staying there for the convenient location to LSU. The coffee and the breakfast is really good.
Also I had difficulty online completing my registration for the room so I called the 800 number for assistance. The person said the only room available was on the first floor which I did not really want. When I arrived at the hotel, there are no first floor rooms. ?????
I am not angry, just think more attention needs to be given to some areas,.
May 7, 2013
Rated 5.0 out of 5.0 by Rosieredraspberry Home Away From Home
The location of this hotel is wonderful: 1) adjacent to the LSU campus, 2) not far from downtown Baton Rouge, 3) out from the downtown traffic, and 3) good restaurants and eateries close by, The staff is very friendly and welcoming, and takes time to visit and answer any questions making your stay more comfortable and informative. I will choose this hotel when I return to Baton Rouge.
February 28, 2013
Rated 5.0 out of 5.0 by BabyJ Great Service Team
The staff here is EXCELLET. They are like family and they take care of your every need.
February 21, 2013
Rated 5.0 out of 5.0 by STRAWBERRY96 SERVICE WAS VERY POOR WHEN CAME TO CHECK OUT!
I WAS VERY DISAPPOINTED IN HOUSEKEEPING! THE FRONT DESK WAS PERFECT SO I WANTED TO MAKE SURE THERE WAS NO MISS UNDERSTANDING WITH THE FRONT IT WAS JUST THE LADY THAT CAME TO MY DOOR. I HAD A KNOCK AND SHE SHOUTED HOUSEKEEPING SO I OPENED THE DOOR WHEN SHE CAME TO MY ROOM AT 10 TO ASK WHEN WE WAS CHECKING OUT! I SAID WHAT TIME WAS CHECK OUT SHE SAID 12 WELL I SHE MADE A SIGH AND I SAID SHOULD WE LEAVE NOW AND SHE SAID NO SHE JUST WANTED AN EARLY DAY SO SHE CAME IN WITH MY CONSENT CAUSE SHE WANTED THE SHEETS. I JUST THOUGHT IT WAS UNPROFESSIONAL AND I WAS BEING FORCED OUT. BUT EVERYTHING ELSE WAS GREAT!
February 21, 2013
Rated 5.0 out of 5.0 by EdFlo Great location and service
Staff is the best. Great service, location Very clean and comfortable rooms. Highly recommended. Complete breakfast.
February 9, 2013
Rated 5.0 out of 5.0 by AuntEmpi Great location near campus
Great place to stay in Baton Rouge near LSU. Great staff and apartment sized rooms. Very comfortable.
January 15, 2013
Rated 3.0 out of 5.0 by chipdocs2 Consistency in Service Spotty
I have stayed at this hotel several times and usually a good experience. Last two times have been different in that the last time I didn't get a Priority Club arrival bag as usually you spin their wheel for 3 prizes since I am a Platinum member but wasn't offered this time. The time before that I had to ask if I was going to get a chance to spin the wheel. I was traveling with my pets and on the web-site it has a $10 pet policy charge but when I got to the hotel it was $15. I had asked for a bottom floor room since I was traveling with my pets and I don't know if they had one or not but it wasn't even acknowledge if they did or didn't have a bottom floor room. I would have understood if they didn't but at least I wanted acknowledgement that they saw the request and could not honor it. I left comment card in room with this info but I guess the housekeeping staff did not pass it onto management as I never heard anything about it.
January 15, 2013
Rated 5.0 out of 5.0 by Lively Happy Home away from Home
A great hotel close to everything food was very good staff was excellent went out of the way to assist. Always a friendly hello. The place to stay in Baton Rouge.
January 3, 2013