Rated 4.7 out of 5 by 102
Rated 5.0 out of 5.0 by cosmetology01 Lovely room, shame about check out.
The hotel itself is very well presented, very modern and clean. The suites are fantastic. However check out was appalling, unfortunately due to the pre-authorised payment method they have at check in. Took me 5 days to rectify the issue due to the hotel reception phone being engaged constantly and no helpful ref feral onto anyone else. I chose not to return to this hotel because i do not wish to have this problem again in the future.
August 18, 2014
Rated 4.0 out of 5.0 by ARP1 Beautiful, clean suites!
One night business stay: very clean, friendly reception staff, breakfast was very nice however the breakfast employee was on her own and given the number of people at breakfast could have used some support. The room was very nice , clean and spacious and the facilities were fantastic. It is a shame I was only staying for 1 night.
August 18, 2014
Rated 5.0 out of 5.0 by Vizzyviz THE Best
The location is second to none. Totally central within easy walking distance of New Street Station. The rooms are very well thought out with ample kitchen area and work area if required. The king size beds are extremely comfortable and a good nights sleep is virtually guaranteed as outside noise is non existent. Also there is virtually no noise from fellow guests as all doors are soft close, as are the wardrobe doors and desk and kitchen drawers. The shower room is of a pleasant size with complimentary shower gel, etc. We can both honestly say we've never been so satisfied with a hotel stay ever.
August 17, 2014