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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    94%
    Recommend This Property

    Overall Experience

    4.6

    based on 214 reviews
    94%
    Recommend This Property

    Ratings Breakdown

    214reviews

    • 5 Stars
      154
    • 4 Stars
      41
    • 3 Stars
      8
    • 2 Stars
      5
    • 1 Stars
      6

    convenient location towards airport

    By

    22 March 2015

    platinumelite

    Would certainly recommend this hotel. Good price /quality. Nice staff all around and helpful with whatever required. Clean all around.

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    Great place for working in the area.

    By

    22 March 2015

    A very comfortable and friendly stay. I would recommend for any traveler. It is great to have a place that has a feeling of home with friendly staff to make the work week go well.

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    Just an ok stay

    By

    10 March 2015

    platinumelite

    I want to be fair so I will start with the positive part of the stay

    Positive items
    - Bed was comfortable and clean
    - Towels and linens were clean and in good repair as well
    - Breakfast was very nice in terms of selection and preparation and cleanliness of area
    - Room was a pretty standard Staybridge layout

    Items that could use improvement
    - Front desk staff were not particularly helpful
    - Platinum status was not acknowledged (nor were any upgrades offered)
    - Room had a somewhat unpleasant smell (They were good about supplying a bottle of air freshener though)
    - In the kitchen and bathroom area there were signs advising me that it was MY responsibility to inventory the items that were in the room as I woudl be charged if any were missing. I am not sure how I would ascertain if the proper number of items were there when I arrived, nor do I think it is my job to do inventory control for the hotel. The note itself really was unsettling like they were prewarning me just in case I wanted to steal something.
    - In the breakfast area there was a hand written sign advising that all food must be consumed in the dining area. Again I am not sure if they were worried about food theft or hoarding, but I would rather pay an extra few dollars a night and not have hotel management worry about a few dollars worth of food.

    All in all the stay was ok, but given the above items, general lack of warmth, and the facility showing its age, I would probably opt for a different location next time.

    Posted byHotelStaff
    11 March 2015
    Thank you for your review, we apologize for the lack of hospitality you received. I can assure you this is does not reflect the hotel's hospitality culture. We have investigated and addressed and re trained the individual. Unfortunately the breakfast and inventory items are Brand Standards, and are used as a guideline only. We look forward to hosting you again so you can experience the" home away for home" hospitality we are know for.
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    Mike's

    By

    09 March 2015

    platinumelite

    I liked the hotel... The location is what you expect in Canada. The room was very nice. The breakfast was good. Need to add adult beverages to your evening social. Makes it a bit more social...

    Posted byHotelStaff
    09 March 2015
    thank you for your review, we are considering adult beverages for our social
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