Rated 4.4 out of 5 by 177
Rated 4.0 out of 5.0 by gepetohong Mostly good
In good shape despite what appears to be a fairly dated building. I've stayed here many times and have always gotten good service and clean rooms. Fitness equipment are in pretty good shape, and concierge lounge is decent. Love that they provide water in the room fridge! Some negatives I noticed:
1) Wifi is spotty depending on the room location. This can be quite annoying.
2) A slight more variety in concierge snacks would be good. Especially for breakfast, maybe yogurt?
3) They still have me as gold status member - I became platinum 9 months ago! And I've probably been to this hotel 30 nights in that time, and EVERY other IHG hotel shows platinum. What is the problem?
July 23, 2013
Rated 5.0 out of 5.0 by Gerrylou Staff
We did a park, fly and stay reservation and were very pleased with the courtesy and helpfulness of the staff. Our return flight was delayed and we notified the hotel we would be late and they told us no problem. We had no trouble getting the shuttle provided by the hotel. Thank you for the helpful staff during the early hours of the morning.
July 15, 2013
Rated 5.0 out of 5.0 by CinSin09 Excellet
I have absolutely nothing bad to say about my reservation, stay and check out. Keep up the great job
July 15, 2013
Rated 3.0 out of 5.0 by Barbsteadyat138 Very good value; comfortable but not posh
Having Houlihan's restaurant on the ground floor was very convenient. Excellent dinner with price range to fit all budgets (including $ 28 steaks, for those who realy want a big and good meal!) Breakfast buffet for fast in and out or you can take your time over a great full breakfast. Indoor pool very nice, big pool deck, small gym but adequate. Pool hours limited because of lifeguard availability so if you arrive mid-day with children, you'll have to wait until 4 PM to swim. I did not try the Hot tub, but it looked appealing. For $ 135 a night, this was a great value place to stay. If you need computer hook-ups, extra charging stations for your phones and electronic stuff, don't ask for a "leisure" room - ask for a business room (might cost more, though.) I found my leisure room to have very few electrical outlets and no internet connection.
July 9, 2013
Rated 5.0 out of 5.0 by DB66 Comfortable, Quiet, and Well Appointed
Just one night, but wish I could have stayed a week. Great hotel
July 2, 2013
Rated 3.0 out of 5.0 by Rj22 No.A/C in the hallways
I'm not entirely sure why, but for some reason there was no A/C in the hallways towards the elevators and rooms. I'm not one that likes to walk out of my room and immediately start sweating. They need to improve this. Other than that I have no real complaints
June 27, 2013
Rated 3.0 out of 5.0 by RHG777 Poor Customer Service
I am an airline employee. I booked a room for my daughter under my airline rate. I was assured that I could do this by your staff. When my daughter arrived at the hotel she was informed by same staff that this wasn't correct and charged her full price. I talked to the desk clerk and even though I had a receipt stating the price for room charge he insisted that it was for room deposit only. That's not what my receipt said and it's not what I was told when I made the reservation. Furthermore, he was willing to take my credit card number when I made the reservation but said for security he could not take it to pay the difference in price. This didn't reason with me since he just took the same credit card 5 minutes earlier to make the reservation. Is this attitude common among your frontline employees? He refused to make any effort to work with me to correct this situation.
June 26, 2013
Rated 5.0 out of 5.0 by PrairieTraveler01 Business Trip to Reston
During my last visit to the Crowne Plaza Hotel Dulles Airport the staff was helpful and my stay very comfortable. I have stayed here often and due to being a Priority Club Gold member I am usually booked on the top floor of the tower in back. Rooms are very quiet back there and I really enjoy staying in these rooms. The attached garage parking came in handy as it was raining when I came back from my company's Reston office late in the afternoon. Free breakfast at the attached Houlihan's restaurant to start the day in the morning and I'm on my way!
June 25, 2013
Rated 5.0 out of 5.0 by apeman clean and comfortable room,staff was quick at check in
i wiould recommend this hotel for its comfortable rooms and excellent staff, location to airport a plus, and free shuttle to airport as well, near stores and eating establishments, a great experience
June 23, 2013
Rated 5.0 out of 5.0 by Ardiell An oasis in a sea of stranded passengers...
Recent bad weather caused me to miss my overseas connection and unable to be rebooked for over 24 hours. The Crown Plaza was the ONLY hotel that had (2) rooms left. The van driver at the airport assured me there were rooms, transported me after three hours of standing in line at Dulles to rebook, find and claim luggage, etc. The night auditor was superbly polite, my room was much better than I expected, breakfast at the adjacent Houlihan's was yummy, they stored my luggage after late checkout for hours, and got me back to the airport in plenty of time for my rescheduled flight. Top notch service at all turns. Thank you!
June 20, 2013
Rated 2.0 out of 5.0 by Kstanzy Fair quality and service
The thread count on the bed sheets were poor. I didnt think the bed were comfortable at all. The Holiday Inn Express is 10x better.
Had a bad experience at Houlihans restruant as well. The service there was VERY poor. I travel alot and usually very tolerant with service but this was the worse service at bar area that Ive had in a long time. They could poor beers for people at bar with no problem but I ordered dinner and a few sodas and they could careless about any service at all. Didnt fill drink or follow up when i need steak sauce and the way the handed me the plate of food was really rude. If they where remotely friendly or just a smile I would not mind the poor service but they didnt even make an effort. I usally tip 20% for just fair service and i was so taken back at the poor service I would say this was the first time in my left I 5%. Overall experience at hotel was bad. They didnt recognize that I was a priority platinum member at check either.
June 19, 2013
Rated 5.0 out of 5.0 by asa03002 Great place to stay
Close to airport, great place to stay. Very clean bathrooms, clean linens, clean room, plenty of space to put the luggage in the room and still be able to walk around. Great buffet breakfast included in the price of the hotel, you can't get any better than that! Very helpful staff, definitely a must for business travelers to stay if you need to be close to the airport. Great fitness center and a pool, no need to look anywhere else if staying in this area.
It's really close to the bus stop, 2 minute walk (specially for the family members who want to venture out to DC metro area for sightseeing). Bus takes directly to the metro which is a big bonus!
Other bonus includes lots of restaurant options in the walking distance, perfect for business travelers who don't rental cars.
June 13, 2013
Rated 5.0 out of 5.0 by Butch23 Great room, location, and just what I needed.
The room was nice, staff was good, location was handy, parking was great. Overall a great hotel and the value was excellent.
June 9, 2013
Rated 5.0 out of 5.0 by FlyinRyan always a great experience
Every time I stay at the Crowne Plaza Dulles, the staff is very friendly and professional. There are also restaurants and a movie theater close by. I look forward to my next trip there!!!
June 5, 2013
Rated 5.0 out of 5.0 by steve071 Great hotel
When ever possible I try to stay at this hotel, great location, staff are always willing to assist. Hotel is very clean give it a 5****
June 4, 2013
Rated 5.0 out of 5.0 by selliftawi Good Hotel
This hotel an easy drive to the West Falls Chuch Metro Station.
If you are planning to visit DC while in Herndon, I recommend buying the all day metro pass.
May 30, 2013
Rated 3.0 out of 5.0 by jvalerief Fridge was unplugged
Stayed one night to be close to the airport for a flight out. Arrived with a family of 4 and lots of luggage. Nobody helped us with our bags - we had to put them on a cart and take them up to our room ourselves. We had brought food with us that we put in the fridge, only to realize the following morning that the fridge was never plugged in, so all of our food spoiled, and we were not offered any reimbursement for it when we told the front desk. Only after asking again did they give us some extra rewards points.
The restaurant was ok, and the rooms were comfortable overall, but one of the rooms had the coffee maker in the bathroom, which we felt was a bit odd.
Complimentary breakfast was pretty bad, and the coffee was downright awful.
Not sure I would stay here again.
May 27, 2013
Rated 1.0 out of 5.0 by bb64fco Rude and Insensitive Management
I had two rooms...one was fine...but the other was a nightmare. My wife and I were placed on a hall with 30-40 teenage girls...it was screaming, pounding, shouting noise late into the night and early in the morning. In the evening, the hotel staff reacted relatively well...and the girls were calmed down by midnight/1230. At about 5:45 am, the teachers were pounding on all the doors in the hall telling the girls it was a beautiful day and that they needed to get up....with us in 301 at the end of the hall surrounded by these kids, we couldn't get rest...and when I called and asked to talk to a manager, she said there was nothing she could do...and she said we could rest when the kids left for their bus... Of course, that doesn't take into account any of my plans for when I expected to get my rest...
She made it clear that because we were checking out that day, she didn't care. I had planned on extending a day or two for both of our rooms (679 and 301).
May 23, 2013
Rated 5.0 out of 5.0 by Tonytiger Best Hotel in Area for Loaction and Value
I now know why this hotel is the winner of the Torchbearer Award. The Customer Service is Excellent. The bar tender remembered my name and referred to me each visit. I experienced an extremely friendly, professional staff who was the most responsive I have seen in the hotel industry and I travel a lot. I stayed 12 days initially, then 12 more and will stay 12 more days in July 2013. If you are looking for value, excellent location, exceptional customer service, and a warm friendly atmosphere, this is definitely the hotel for you. Enjoy your stay. I certainly did!!!!!
May 22, 2013
Rated 5.0 out of 5.0 by ShaneP As always, superb!
I have stayed many times at this hotel and it never fails. The staff are all so helpful and friendly. They go out of their way to do anything for you. Room was fine. Breakfast was good as well.
Definitely worth a stay!
May 20, 2013
Rated 5.0 out of 5.0 by Mesa9 Service, room, van service
I have been in many hotels, but this hotel, the staff so accommodating , great you with a smile. Insuring your stay will be the best. The rooms so clean, no hotel smell.
The resterant , the food is so good, will give you what you ask for.
The van service, always on time, and the drivers meet you with a hello and a great smile.
Love my home away from home.
May 9, 2013
Rated 4.0 out of 5.0 by Sheila25 Great staff and value.....
I always enjoy staying at this property. The staff at the front desk and the restaurant are always so attentive and kind. The shuttle service is a winner as well.
May 3, 2013
Rated 4.0 out of 5.0 by Yoda Almost There
As PC Members we were treated quite well, upgraded room, etc.
Only one thing keeps me from rewarding 5 stars across the board,
That would be the height of the shower head. One of my pet peeves, if you are around 5ft tall the water might hit the top of your head. Could be corrected with offset shower neck, have seen it done elsewhere.
April 30, 2013
Rated 4.0 out of 5.0 by Chevial Spacious room and great sevice at Houlihan
I would like to compliment Mr Abdel from Houlihan for his excellent service every time I had my breakfast there. His sincere and warm service which I will never forget. Perhaps, I would wish for more variety of breakfast as I may come back again in July. I was glad there was a grocery store nearby.
April 27, 2013
Rated 3.0 out of 5.0 by traveler68 Below average cleanliness.....
Hotel overall seems tired, beaten and worn.( dirty furniture, stained carpets.... beaten walls...brutal.)
The front desk staff is very friendly , as are all staff members.
Easy to find, but even as Platinum.... no amenity? at all? not a drink, nothing..... overall I hope not to return to this property. (until it gets updated)
April 24, 2013
Rated 5.0 out of 5.0 by Kevin171717 Great Service
Excellent place to stay. Great Service by Crown Plaza staff - courteous, respectful, and helpful.
Great locale - walking distance to restaurants and a grocery store.
Amenities - Gym and pool on the property.
April 19, 2013
Rated 4.0 out of 5.0 by Bill33950 Great staff, paperthin walls
I really want to rate this property higher. The shuttle worked seemlessly, the food in Houghlihan's was value priced and very, very good. The room was fine except for the fact that the soundproofing was not up to standards. Specifically, we could hear the soccer game going on in the neighboring fields to after 10 p.m. Also, the lady in the adjoining room was hacking and coughing for the entire night. We left more tired than we arrived-without breakfast since it did not begin until 7 on Sunday. So, I can't give an overall rating above a C+.
April 19, 2013
Rated 4.0 out of 5.0 by LONGJOHN Before the Cherry Blossoms
Came to area for reunion of Viet Nam veterans, just about a week early for the late blooming Cherry blossoms! Had a great stay at Crowne Plaza, rooms were clean, quiet. Parking was sufficient, adjacent eateries were abundant and varied. Only downside for us-on site restaurant was quite pricey. Onlt ate there once because of prices. However, the food was good. Wouls stay here again if we come back to Herndon area, which is quite a beautiful town in itself. Also, easy on/off toll road.
April 19, 2013
Rated 5.0 out of 5.0 by LKE144 Excellent place to Stay When Flying out of Dulles
We used their Stay, Park and Fly program when going out of town and upon returning. We found the accommodations very nice. We loved the fact that Houlihan's is connected to the hotel. It was very nice to be able to stay there and eat (and the food was good! We had two dinner meals and a breakfast meal.) It was also nice that they had two shuttle buses running to the airport. There is also a Taco Bell and Wendy's right next to the hotel you can walk to. Other nice restaurants are across the street. We also liked the fact that they do have a covered parking garage.
April 17, 2013
Rated 3.0 out of 5.0 by MrsOwl A hotel that still has smoking rooms
I chose this hotel because it has smoking rooms available. For those of us that still smoke, this was a find! The staff service varied. The gentleman who checked me in was gracious and within 10 minutes of being in my room, I received a call asking if I needed anything (because I'm a priority club member). The room was clean enough but the multiple spots on a glass fronted cabinet which were there when I checked in were still there at the end of my 7 night stay (I had used a cloth with a bit of water on it to see if it was paint or something else, and it came off with water so housekeeping might want to work on looking for dirt instead of following their regular routine). My biggest annoyance with the staff: someone tried to contact me at the hotel and was told I was not a guest at that hotel. I had 3 nights left on my stay. I was then contacted by email asking for a clarification on where I was staying. When I called the front desk to try and figure out why this had happened, I was told how staff checks for a guest (by last name). Okay, that's all well and good but the folks trying to contact me know my last name so I asked the desk to please check the computer to make sure I was still registered and he seemed annoyed. My feeling was, if it happened once and you can't explain how, let's double check to make sure it won't happen again. Eventually he thought to apologize for the inconvenience. I'd stay in the hotel again but I wouldn't expect more than an average experience.
April 14, 2013