Rated 4.8 out of 5 by 53
Rated 2.0 out of 5.0 by the2longislanders Service and quality slipping
My wife and I have stayed at the Ballantyne Staybridge Suites in Charlotte, North Carolina many times over the past seven years and, up until now, have rated the hotel as "excellent" in every category.
In fact, we've told all of our friends and acquaintances that we've become "Staybridge groupies," seeking out Staybridge Suites in all of our travels: Plantation, Florida...Corning, New York...and even London, England. And our family and about sixty wedding guests stayed for a week at the Times Square Staybridge in New York City when my older son got married this past January.
So you can imagine our disappointment when, on this last stay at the Ballantyne, we found dramatic slippage in the food, the service, and the housekeeping at this, our very favorite Staybridge location.
We hope that corporate and local managers take note of this constructive criticism and restore the hotel to its former greatness before our next visit in a few months.
May 20, 2013
Rated 4.0 out of 5.0 by LN423 Great for kids !!
A friend and I met at this hotel with our two small children (3 and 4). The entire place was spotless and the kids LOVED the indoor pool, the putting green, and the fruit and snacks in the lobby. They also have a happy hour several nights a week and a fantastic breakfast.
The only change I would suggest: we stayed at a suite at the end of the hall and internet service was very weak. If you need a signal, request a room closer to their lobby.
May 16, 2013
Rated 5.0 out of 5.0 by DanaLA Great Service
This was my first time visiting Charlotte, and I was unfamiliar with the area. The staff was great!! One person stood out among the rest. Her name is Lora, she was my room attendant. She paid attention to detail, and had my room just the way I like it. Please pass this message on to the management. If i ever have to visit Charlotte again, I will definitely stay here again.
May 15, 2013
Rated 5.0 out of 5.0 by stjamesbob Pillows
The only suggestion would be to offer a more flat, firm pillow versus the soft puffy pillows which were in the room.
May 12, 2013
Rated 5.0 out of 5.0 by Chilichucker Great location
Hotel goes to great lengths to make you feel comfortable. Room is well appointed with nice little extras to get started. The breakfasts are hearty and vary day by day. Overall a great experience.
May 6, 2013
Rated 5.0 out of 5.0 by clda49 Close to Carowinds
Nice place in upscale area not to far from Carowinds, The hotels closer to park are not as nice.
April 13, 2013
Rated 5.0 out of 5.0 by saladkin Wonderful staff and facility
We stay at this hotel on all our trips to the Charlotte area. We have probably stayed in this hotel over 15 visits. The staff is very friendly and professional. The rooms are always exceptional in neatness and cleanliness. The breakfast satisfies. It is convenient to the South Park area as well. A mall is close by with a variety of shopping and good resturants are close by. Can't beat the comfort!
April 2, 2013
Rated 5.0 out of 5.0 by Kathy777 Lovely rooms and good breakfast and location
Stayed in two bedroom suite and it was clean and very modern and up to date. My daughter said that the sofa bed was very comfy also.
March 19, 2013
Rated 5.0 out of 5.0 by Catswan Rita and Letty are so wonderful....it was like going home!
Have stayed in the hotel many times, but this last visit was exceptional. The management is great. The two omen who run the kitchen during our visit, Rita and Letty, could not have done a better job. The food, wine and beer social evenings were like going home to my moms house. They got the guests to mingle, has a basketball special events evening for us on Fri. night. Chatted with veryone to mke sure we were all taken care of.....excellent! Can't beat this hotel if you are staying in Charlotte. The manager also knows what is important to her guests and she delivers. Thank you Staybridge Ballentyne.
March 9, 2013
Rated 5.0 out of 5.0 by OldDogTraveler Great Place to Stay
Very nice place. Rooms were well maintained, clean. Staff friendly and courteous. Daily room services without any issues. Easy walking distance to several retaurants.
February 13, 2013
Rated 5.0 out of 5.0 by Sbh1804 Great Location
Natalie at Staybridge one of the most outstanding staff I have ever worked with. Very Customer focused. Location is great.
Stayed at Staybridge in Dublin, Ohio. Had exact same experience. Can't wait until this Staybridge gets all the new updates like Dublin!
January 15, 2013
Rated 5.0 out of 5.0 by Westiemom The prize was a prize!
I received a 3 night stay as a prize from a local fundraising event. I totally enjoyed the stay. First and foremost...it is pet friendly...and clean. Often pet friendly hotels can be a little less to desire but I was totally pleased. The pet fee is reasonable...great price. Second the hotel was clean and comfortable, the rooms clean and spacious, the comp breakfasts were full of variety and great. I will definite use them again and will recommend to all my friends. Great location with many restaurants/bars and stores near by.
December 14, 2012
Rated 5.0 out of 5.0 by PeterCMA As always a great stay.
I have stayed at Staybridge many times, and as always it has been a great experience. This has been a long and ongoing good streak.
November 14, 2012
Rated 5.0 out of 5.0 by SLK55 I do recommend
Great area, good room and comfort, would stay again
October 22, 2012
Rated 3.0 out of 5.0 by JandT Allergy sufferers beware, not a good place for people with infants
My family and I stayed at the Staybridge Ballantyne this past weekend and had a disappointing experience. My infant son and I were up all night sneezing (and he was crying and rubbing his eyes and nose), likely due to allergens, like pet dander, in the room to which we are both highly allergic. In addition, I had to ask for a portable crib twice after arriving although it was supposed to already be in the room when we arrived as I had requested it when making my reservation.
When I asked about the room having had pets in it, we were told that it was possible even though the room wasn't specifically supposed to have pets in it but that it should have been cleaned extensively. This was not the case evidently. The receptionist offered to move us to another room but since we were leaving that day, it was of no help. It was also recommended that if we stayed there again we should specifically ask for a room that had not had pets in it. As a paying customer at a hotel that claims to be the best Staybridge in the world, I would not expect to have such problems with a room and such a mediocre response to our concerns along with a bad night's sleep.
We have stayed at the Staybridge in Chantilly, VA over 20 nights last year in various rooms and have never had this issue so my assumption is that this room was not cleaned as well as it should have been after pets were in it. Unfortunately, this made for a long night for me and my 8 month old as well as the people next to us, I'm sure.
Needless to say, the next time we return to Charlotte, we will be choosing another all-suite hotel for our family.
October 15, 2012