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About our Hotel

Location: Suburban

  • Location: Suburban
  • Closest City: CHARLOTTE
  • Distance From Hotel: 15.0MI
  • Local time zone: GMT-04:00

Check In: 3:00 PM Check Out: 12:00 PM

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum check-in age: 21
  • Late checkout available

Credit cards

Credit cards

  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • Master Card
  • Visa

Accessibility

Accessibility

  • Number of Rooms:7
  • Parking
  • Service Animals Allowed

Languages

Languages

  1. German
  2. English
  3. Spanish
  4. Portuguese

Pet Policy

Pet Policy

We accept 2 pets max with a total combined weight of 80lbs or less and vaccinated. Pet must be registered at check in and pet policy signed and adhered to. Nonrefundable fees are 75 between 1to 6 nts, 150 betweeen 7and29 nts and 250 for 30nts or more.
Pet deposit amount  75.00  USD  per stay

What's Nearby

What's Nearby

Attraction:
Carolina Place Mall
Distance From Hotel:5.0MI
Attraction:
Charlotte Premium Outlet
Distance From Hotel:14.0MI
Attraction:
Time Warner Arena
Distance From Hotel:20.0MI

Parking

Parking

  • Car Parking Available
  • Complimentary on-site parking. Accessible parking is also available on-site.

Internet

Standard Internet Service

Standard Internet service is free for all guests
Wireless Internet available in Standard Rooms,Business Center,Public Areas

Facility

Facility

  • Hotel renovated inFebruary 01, 2008
  • Total number of rooms:118
  • Total number of suites:118
  • Total number of rooms with only one bed:75
  • Total number of rooms with only double beds:43
  • Total number of non-smoking rooms:118
  • Total number of rooms for the physically challenged:7
  • Interior corridor
  • Total number of floors:3
  • FEMA Property Number:NC0899

Enjoy Charlotte Hotel's Pristine Setting

Welcome to the Staybridge Suites® Charlotte Ballantyne hotel, located on the south side of Charlotte, in one of the area's premiere shopping and business districts. Spacious suites give you the amenities you need to enjoy a vacation or conduct business from the hotel's convenient location in Charlotte, NC.

This elite hotel's location, within the award-winning Ballantyne Corporate Park, is ideal for business travelers, and the corporate
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Enjoy Charlotte Hotel's Pristine Setting

Welcome to the Staybridge Suites® Charlotte Ballantyne hotel, located on the south side of Charlotte, in one of the area's premiere shopping and business districts. Spacious suites give you the amenities you need to enjoy a vacation or conduct business from the hotel's convenient location in Charlotte, NC.

This elite hotel's location, within the award-winning Ballantyne Corporate Park, is ideal for business travelers, and the corporate park shuttle can take hotel guests to companies located there. The hotel also features a comfortable meeting space for a small group to brainstorm business ideas or host interviews in Charlotte, NC.

Explore nearby Ballantyne Village, with its exceptional dining and popular retail stores, or tee off at the renowned Golf Club at Ballantyne. With easy access to the I-485 and I-77 head to the Bank of America Stadium for a Carolina Panthers football game or to explore the NASCAR Hall of Fame, both located in uptown Charlotte, North Carolina.

You can relax in the indoor pool and work out in the 24-hour Fitness Center. Our hotel's friendly staff can help you make the most of your stay.

Click "Pet Policy" link for information regarding our Pet Policy and other helpful information.
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Features
The Staybridge Suites® Charlotte Ballantyne hotel's greatest feature is its staff, who have helped this hotel win six Torchbearer Awards, given for excellence in all aspects of operation.
Announcements
Notice: Our address has recently changed to 15735 Brixham Hill Avenue, Charlotte, NC 28277. When using a GPS please use our previous address of 15735 John J Delaney Dr, Charlotte, NC 28277. Again
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Announcements
Notice: Our address has recently changed to 15735 Brixham Hill Avenue, Charlotte, NC 28277. When using a GPS please use our previous address of 15735 John J Delaney Dr, Charlotte, NC 28277. Again since our current new address has not been updated to most GPS systems like: iPhone Maps, Android Maps, Google Maps, MapQuest, etc., we encourage everyone to use our old physical address. Thank you
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Guest Reviews

Rated 4.5 out of 5 by 111 reviewers.
Rated 4.0 out of 5.0 by Visit to the Grandkids We normally stay at the Staybridge ( another IHG property) however they were overbooked and your property had availability. We were somewhat concerned in the location from our daughters house. We were pleasantly surprised in both how nice the property and location were. Your staff was excellent and went out of there way to make us feel at home. Just a short reminder to make sure that the batteries were changed out on the door room lock. The gentleman at the front desk had to do a unlock for us. We were please with our stay and will be back again. Thanks to IHG and your management and staff for making the IHG brand number one. Jimmy April 24, 2014
Rated 5.0 out of 5.0 by Love this Holiday Inn Express- Matthews, NC I absolutely love this hotel. I always stay here when I am in town on business. The staff is friendly starting at the front door. The custodial services are OUTSTANDING. The staff is exemplary to say the least! I would highly recommend this hotel to anyone whether there on business or pleasure! It is very clean and inviting hotel that all HIE locations should model themselves after! Thanks for my wonderful stay! April 23, 2014
Rated 5.0 out of 5.0 by Breakfast We stay at HIE exclusively when we travel. While the overall variety of the breakfast was the same, the hot items were not up to par with other HIE we visit. Two mornings there was no gravy to go with the biscuits and one morning there was no sausage. The eggs ran out for a considerable period another day. The two women maintaining the breakfast were very friendly and helpful but the available items was not up to par with other hotels. We were there 4 days and each day there was something missing. March 19, 2014
Rated 5.0 out of 5.0 by Excellent staff! I wish i would have written down the name of the gentlemens that was working the front counter but he was very friendly and talkative. I travel a lot so its nice to have some conversation other than usual when checking in. Location is great, room was as to be expected. I will stay here again with out a doubt. Thank you February 24, 2014
Rated 5.0 out of 5.0 by John is the greatest hotel employee in the history of hotel employees I can't emphasize enough how fantastic John is at the front desk. Ivan, too, but mostly John. February 16, 2014
Rated 3.0 out of 5.0 by Good, but.... In early February 2014 we spent three nights in the Holiday Inn Express in Matthews, NC. The facility seems fairly new, is clean, and the staff is very friendly and accommodating. We chose this hotel because of its location near family and because the AAA tour book showed that it had refrigerators, as did some pictures on its web site. On check-in we found that the room did not have a refrigerator. When I asked about this at the front desk, they explained that some rooms had them and others did not. However, they quickly volunteered to provide a portable unit, which was soon installed in our room. Overall, the room and bath were fine. The housekeeping service was not intrusive and very thorough. Breakfast was provided each morning and was mostly standard fare for hotels. All items were arrayed on one continuous counter top which made available work space non-existent. There are two features of which all potential customers should be aware. First, located somewhere near the hotel is a rock quarry which operates 24/7. This operation produces a somewhat low whining sound that continually pulses. It can be annoying when trying to sleep. Secondly, every evening we had noise that appeared to come from the room above. Intermittently, it sounded like an elephant trying to tap dance. The noise would start and stop most of the evening but, fortunately, ceased by 10:00 or 10:30 each night so sleeping was not a problem from that source. The building could obviously benefit from improved sound proofing. February 9, 2014
Rated 5.0 out of 5.0 by Excellent Staff I wanted to commend Barbara on her excellent customer care. I was making arrangements for my elderly parents and she answered every question I had, and ensured the check-in process went smoothly. I also watched her interact with other guests and she always had a smile on her face. My parents liked the hotel and staff so much they decided to extend their stay! Again- Barbara and Shivonne ensured that there were no issues and my parents were able to stay in the same room. January 28, 2014
Rated 5.0 out of 5.0 by Excellent hotel and staff My stay was excellent.. This hotel has friendly staff, a very clean hotel, nice rooms, great food, and I will stay at this hotel a million times more. January 5, 2014
Rated 2.0 out of 5.0 by Hairy Bed We did not get to check in until about 10:30pm - which had nothing to do with the hotel. The problem was that we get in that late to find that the bed FULL of hair! It was all over the pillows in the sheets, etc.. It was disgusting. We went to the front desk and the man there was very apologetic and seemed sincere and said he would be sure to tell the Houskeeping staff. The bed had been made up nice and neat but obviously no one bothered to change the sheets! So it was very irritating to get in at that time and then have to go change our own sheets and make the bed! Also the pillows are pathetic! They are so thin and flimsy it was quite sad. The breakfast area was dirty and not well taken care of. The tables were not being cleaned off and the carpet was very dirty like it had not been steam cleaned in years there so many stains in it. The biscuits were literally hard as a rock. The entire stay was very disappointing and I was glad I had used points for the stay instead of cash - but then it was so bad I felt I wasted my points too! Also we expected to see a microwave and fridge but had none. There were also hairs on the towels. January 2, 2014
Rated 5.0 out of 5.0 by Wonderful Home Away From Home at Christmas We had a wonderful stay during Christmas. The property was convenient for visiting our family and for nearby restaurants. We enjoyed the indoor pool. Other hotels we looked at in the area had outdoor pools. The staff were very courteous and accommodating. They even helped get Santa's gifts to our son, who was uncertain about traveling during the holidays and whether Santa would find him. The breakfasts were as good or better than similar hotels we've stayed at in recent years. The pancake machine was a hit with our son. December 28, 2013
Rated 4.0 out of 5.0 by Great hotel but don't leave anything in your car. Car was broken in to and items stolen overnight. Not managements fault, just a sign of the times I suppose. Take your valuables inside. Other than that, great property. December 8, 2013
Rated 5.0 out of 5.0 by PRESIDENT/OWNER I HAVE BEEN STAYING AT HIE SINCE IT WAS OPEN. YOUR PERSONELL ARE WONDERFUL. HELPFUL TO US ALWAYS. THEY NOW KNOW ME BY NAME. WHEN I CALL THEY SAY HI MRS. F WE HAVE MISSED SEEING YOU. IT'S GREAT TO BE REMEMBERED. THE ROOMS ARE A GOOD SIZE AND CLEAN. ISLEEP VERY WELL AND WILL CONTINUE TO STAY AT HOLIDAY INN EXPRESS IN CHARLOTTE, N. C. December 4, 2013
Rated 5.0 out of 5.0 by Great stay Awesome. Thanks for a great stay!!! We came to Charlotte for a soccer tournament and had a great time at the hotel!!! November 25, 2013
Rated 5.0 out of 5.0 by A nice clean place to stay If you are looking for a nice place to stay In a comfortable and safe location, look no further. The hotel is fairly new and the rooms are spacious and bright. Very quiet at night. Nice to have both a refrigerator and a microwave in the room. Late night popcorn is no problem! As a business traveler, I would highly recommend this location near Charlotte. Good WiFi in rooms and common areas, pool and exercise room. Very friendly staff. I will definitely stay at this location again. November 24, 2013
Rated 5.0 out of 5.0 by Great place Had a three night stay here with my kids. This was a wonderful hotel! It was very clean and the maids were very friendly, comfy beds, very quiet, and a great location. The front desk staff was always helpful and polite. I would gladly stay here again! November 20, 2013
Rated 4.0 out of 5.0 by High energy-friendly Staff Staff extremely friendly and cordial. Upon check-in, the lady who waited on me was exceptional in her greetings and made me feel welcomed and wanted and appreciated. (She did not record that I was a rewards member however and caused me a little embarrassment later when i asked for a late checkout). November 20, 2013
Rated 5.0 out of 5.0 by personal type you are greeted each time you walk in door of HOLIDAY EXPRESS,room details always neat and clean. Almost feels like second home,perso to person service all the time,from sun up to sun down. November 15, 2013
Rated 5.0 out of 5.0 by Bed Sheets & Shower Tub Drain The First night (1 Nov) I did not sleep well at all because the linen was very course and or felt scratchy. The next morning I spoke with the front desk and asked them to change my sheets when housekeeping made their rounds. I was in Charlotte for the "tough mudder" obstacle race in Mount Pleasant NC, so I needed to get to bed early friday 1 Nov on my arrival and had to be up early on 2 Nov, the day of the race. The Shower drain did not work very well, thus while showering, I was in ankle deep water and had to constantly turn off the shower to let the tub drain. I informed the front desk upon checkout on 3 Nov. Overall - a good experience and would recommend to anyone. November 6, 2013
Rated 5.0 out of 5.0 by Convenience for my work travel Great location for work, rooms are nice and comfortable. Have stayed at this hotel several times and will continue to do so. Always clean, comfortable beds and great breakfast. Pleasant staff who is always very accommodating. November 1, 2013
Rated 4.0 out of 5.0 by Very nice stay Nice property. Huge room--- Two queen bedroom suite, Including a kitchenette, sofa area and desk. Great for a family. Good location. Pillows need major replacement-- feels like Lima beans next to your head. Other than that, nice stay. October 25, 2013
Rated 3.0 out of 5.0 by Comfortable hotel but Desk Staff not trained Stay was ok but very frustrated with the desk staff. They were running a special for 5,000 extra points per night for about $30 more a night with a 4 night max = 20,000 points but several of the staff could not figure out how to change my room in their system. Finally the day before I leave one of them figures it out then the manager over ruled and said it was for only 1 night but I had stayed for 5 nights and lost all the extra points - special stated up to 4 nights. The manager never tried to contact me! Propably pick a different HI Express in Charlotte next trip. October 24, 2013
Rated 5.0 out of 5.0 by Restful stay Attentive staff, clean rooms, and great breakfast. Will be back. October 20, 2013
Rated 5.0 out of 5.0 by So Pleasantly Surprised Most comfortable sleep EVER for me at a hotel. A wedding weekend...and we were frantic messes...and your front desk staff was delightful! October 10, 2013
Rated 5.0 out of 5.0 by Great Service Although check-in is not until 3:00 they had my room cleaned & I was able to check-in earlier. It was nicely sized and very tidey. Breakfast the next morning was good and filling. The staff was very friendly especially when I kept calling about the printer ( my error). If I'm in the area again, I will not hesitate to stay. Oh yeah, there's plenty of stores and restaurants nearby. Being a northern girl I was more than delighted to see Krispy Kreme right across the street! October 9, 2013
Rated 5.0 out of 5.0 by Comfortable room, great location This was in a great location for us in town for a wedding. Bed was comfortable, room was clean, but no fridge or microwave. Breakfast was nice and staff was very friendly and helpful. We had a large group and they were very accomodating. October 7, 2013
Rated 4.0 out of 5.0 by Clean and Friendly For the money this is a clean and new hotel. Several decent restaurants within a mile (Outback, Buff Wild wings, Bonefish, etc, etc). Convenient and clean. September 9, 2013
Rated 5.0 out of 5.0 by Great Great Hotel that awards state employee rate. Great Hotel that awards state employee rate. Great Hotel that awards state employee rate. September 9, 2013
Rated 5.0 out of 5.0 by over all a great experance man of few words absolutely stay again what more can I say,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, September 4, 2013
Rated 1.0 out of 5.0 by Would NOT RECOMMEND!!! I was please with the staff service. They are friendly and helped me with my FedEx shipment. I am not at all happy with the condition of the hotel and would not recommend it to anyone to stay there. The hotel is old and needs major renovations. The hallway to the rooms was warm and musty. The room looked decent but the bed dressing has a very sweaty odor. I had to spray my cologne to mask the smell. Not sure if it was clean or just washed without enough bleach or detergent. Vuth Ith August 30, 2013
Rated 5.0 out of 5.0 by Felt like family! Everyone was great, staff takes great care of you and met all our needs. August 30, 2013
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Courtyard area with Cornhole, Fire Pit and BBQ Grills
Courtyard area with Cornhole, Fire Pit and BBQ Grills
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Courtyard area with Cornhole, Fire Pit and BBQ Grills Scenery / Landscape Complimentary Corporate Park Shuttle Knotts Green- Complimentary Putting Green Courtyard with Granite Cornholes and FirePit Area Attractions Hotel Lobby Area Attractions Scenery/Landscape Patrick Park Picnic Area Horton Park
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Awards

Quality Excellence Award Winner

Quality Excellence Award


Second only to the Torchbearer Awards, The Quality Excellence Awards are created to honor hotels who have maintained high standards in product quality, hotel operation and customer satisfaction as measured by our guests

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