Rated 4.2 out of 5 by 146
Rated 5.0 out of 5.0 by Horse mom impressed with front desk
I was impressed with front desk because i called a couple of hours prior to arriving and they held the reservation without making me jump through hoops and giving them all my credit card info. We travel through the area twice a year and will definitely stay at your hotel again.
Beds were also very comfortable.
October 6, 2014
Rated 5.0 out of 5.0 by TravelingWoman Excellent Suite Room
Our room was very near the elevator, so I cringed. But after getting thru the entry, sitting room and into the bedroom part of the room, it was very quite. Spent the night enroute to Pigeon Forge. Would certainly use this hotel next time.
October 1, 2014
Rated 3.0 out of 5.0 by notorious299 East Ridge H.I.E. Not the best stay but comfortable
The area of the hotel was not too desirable, but the price is superior to downtown Chattanooga. The hotel was difficult to get out of due to the traffic on the adjacent road. I ran into a few problems checking in and out of the hotel, but the bed and everything inside of the room was fine. Room wasn't as updated or as clean feeling as other Holiday Inn Express rooms I have stayed in, but the bed was probably one of the most comfortable that I can remember.
September 30, 2014
Rated 5.0 out of 5.0 by BroncoBill good location and great staff!
excellent staff.......front desk gentleman recommended great Italian restaurant withing walking distance....and he was right! great recommendation!
September 29, 2014
Rated 5.0 out of 5.0 by Happy IHG member Nice place to stay
We booked a dog room and were quite pleased with it. The room was clean and didn't smell of previous animals. Very nice dog area also. Staff were very friendly and helpful. Plenty of nearby restaurants to choose from. We ordered from a local pizza place that gave us more than our moneys worth!! Great food, great prices! Didn't just have pizza either. Ordered some chicken strips that were huge! Wasn't Domino's or Pizza Hut. It was in the guest book in the room. Check it out, you won't be sorry.
September 25, 2014
Rated 5.0 out of 5.0 by Hoosier Golfer Nearly Perfect!
Great place to stay when needing a night during a long trip.
Close to highway, facility and people and service just about perfect in every way.
September 24, 2014
Rated 5.0 out of 5.0 by ski64s Good HIEX
Good value, clean Holiday Inn Express, warm pool. Recommend
September 24, 2014
Rated 5.0 out of 5.0 by Bru59 Pet friendly stay
Very pet friendly hotel.My wife and I liked it so well we booked it for our return trip when we were checking out.
September 20, 2014
Rated 5.0 out of 5.0 by greenkeeper236 Comfy bed and easy checkin/checkout
I only stayed for a night, checked in late and checked out early. The bed was comfortable and the breakfast was just what I needed. Not over the top but plenty of choices.
September 19, 2014
Rated 1.0 out of 5.0 by s125 Check out your AC units!
It was a rainy day when I checked-in and the room was VERY humid. So I went to turn on the AC higher and saw clumps of unknown things in the AC - see the pic (sorry it's disgusting). Without knowing what it was, or even if I knew what it was, I could not turn that thing on. And since I was so tired from work that day, I just decided to sleep without the AC and tell the front desk the following day. Oh boy, that was a bad decision- I just couldn't get that disgusting thing out of my mind! And the bedding was all so humid also..
Next day, I showed the picture and the manager said it's just the dust that didn't get cleaned out. JUST dust. Well, good thing I didn't turn that thing on.
The manager was pretty nice about it. He came and cleaned it out right away. It probably took him good 15 mins to clean it. He mentioned he would give me extra reward points for the inconvenience but never saw those extra reward points.
I travel to Chattanooga few weeks a year for work but never will I stay at this one.
September 18, 2014
Rated 5.0 out of 5.0 by clos67 Great staff
Great overall. Security for vehicle is very important.
September 8, 2014
Rated 5.0 out of 5.0 by Tut41Sammy Reliable when traveling
We almost always stay at Holiday Inn Express while traveling. It takes the guess work out of the hotel stay especially when traveling to an unfamiliar location. The rooms are always clean, lobby well kept and staff is always friendly.
September 8, 2014
Rated 4.0 out of 5.0 by Jmoney21 Broke Remote, Wet Paint Pool,
I was unable to turn the volume down on the TV, and I was unable to use the pool because of the wet paint sign. Also the button was broke on the AC unit.
September 5, 2014
Rated 5.0 out of 5.0 by Hopellen Met my needs...
I came to conference on a writing project and begin a graduate online course without interruption. I was comfortable, relaxed, and was able to accomplish what I intended and get some exercise and extra rest also.
September 4, 2014
Rated 3.0 out of 5.0 by duck10 Average
The heating and cooling in the room was subpar, Many times it felt humid in the room. The shower curtain rod was pulling from the wall and allowed water onto the bathroom floor. The sheets were worn and pinholed. The room was about average.
September 1, 2014
Rated 5.0 out of 5.0 by Happy Friendly Staff
My stay was booked this time due to the proximity of the hotel to the Chattanooga airport. An associate of mine had an early morning flight.
The staff was very helpful in making sure we knew the directions to the airport, and that we were up in time to be at the airport on time.
August 31, 2014
Rated 5.0 out of 5.0 by Keeper dad Good times
Nice, clean, comfortable and very close to Camp Jordan sports complex. The staff allowed our soccer team to use their facility even after we've checked out.
August 27, 2014
Rated 5.0 out of 5.0 by RNnow Great Stay at East Ridge
We searched the area for a safe hotel to spend the night. We picked the best one when we picked Holiday Inn Express in East Ridge. The front desk was very pleasant and made checking in fun. We enjoyed the beds and soft pillows. The breakfast was very enjoyable especially the pancake maker. We had such a great sleep that my daughter passed her test she took the next morning. I will be staying more nights at Holiday Inn Express.
August 26, 2014
Rated 5.0 out of 5.0 by copter great location
Convenient to I-75. Restaurants next door. Excellent breakfast buffet. New condition of property.
August 26, 2014
Rated 2.0 out of 5.0 by RCG555 Worst Mattress Ever!
I have stayed at this property numerous times. Okay, the furniture is dated and the rooms could use refreshing and the eggs and sausage were cold. But, that's not the real issue here. One of the two mattresses in Room #315 was so bad that I sunk to the box spring when I got in. If I hadn't discovered it so late and hadn't been thoroughly exhausted after a 12 hour drive, I would have changed rooms. It was impossible to sit in the bed and read or watch TV. My wife offered to switch beds with me. "Thank you dear, but, no." I love my wife.
When checking out, I made the desk clerk aware of the problem, and he told me that all the mattresses had been changed a year and a half ago. Really? Then you should get your demand your money back. I was matter-of-factly told by the disinterested clerk that he would let somebody know about the problem. Thanks a lot. I feel better.
Holiday Inn Express has been my hotel of first choice for years (I especially love the shower heads and cinnamon rolls), but, I doubt I will ever stay at this property again.
August 21, 2014
Rated 4.0 out of 5.0 by Tex R Return Visit
Our return to this location after several years was a pleasant surprise. It was much as it was when our family celebrated our son's wedding possibly when this location was brand new. I called ahead about an hour before we arrived to ask if there was a room available for the evening as we were arriving a day early. A polite "yes" was the reply. When we arrived the desk clerk remembered me from something I had told her on the phone. We stayed 4 nights and were pleased. When the steam iron didn't work properly I requested a replacement. One was promptly delivered to my room. It worked just fine. The room was clean. Breakfast was adequate. Of course the cinnamon rolls were great.
On a return to the area I would not hesitate to stay at this location again. It is also close to several fast food restaurants as well as sit down service. It is convenient to shopping off of I-75 .
August 20, 2014
Rated 5.0 out of 5.0 by JT72 This was one of our better stays during our travels
I have been extremely impressed with Holiday Inn Express. We travel with our 12 lb dog and are delighted that you take pets. After a 700 mi day of driving our experience was delightful, The next morning the breakfast was very good and did a nice job of satisfying us form 600 mi drive tom finish our trip from Southern Florida to northern, Indiana.
August 16, 2014
Rated 5.0 out of 5.0 by Seniors2 HI Standards
Easy to find and well located for our purposes. Not meant to be critical on a couple of things more personal preference. Nothing wrong with the bed it just isn't my bed at home but sleep was good. Room comfort falls into what is with the big chair that seems to fill up the room? I was able to man handle it to watch TV then returned to its spot.Nothing wrong with the food sorry I guess I have stayed in to many Holidays Inns and excitement has waned. All that being said we will be there next time maybe fall. We have a lot of family in the area so we will definitely return.
Very friendly staff. Thanks for the cookies.
August 16, 2014
Rated 5.0 out of 5.0 by blue999 great place to stay
On our way to Lake Winnie. We got there early because we weren't sure if that was the right hotel.(not good with directions). It was. While we were in the lobby the clerk said our rooms were ready so we checked in. Wasn't charged extra. Johnathan and Rachel ( if I remember correctly) were very helpful, always smiling. Breakfast was great, the area was small so we took our food back to the room. Enough to get you out the door. I would stay there again when in the area. Children had a ball the indoor pool was a hit.
August 14, 2014
Rated 5.0 out of 5.0 by Ricky291 Gathering of Friends
We could not have picked a better hotel in the Chattanooga ,TN. area. Location is close to everything and the staff was very help in advising the best location to visit and how to get there.The rooms were clean and updated ,quiet and very comfortable.We will be back.
August 13, 2014
Rated 5.0 out of 5.0 by James K Courteous staff
I thought the staff was very friendly and professional.
August 13, 2014
Rated 5.0 out of 5.0 by Disneyfamily Clean comfortable room
clean comfortable room, great shower, good variety of breakfast options, no complaints at all. enjoyable stay.
August 12, 2014
Rated 5.0 out of 5.0 by Nailhead Comfortable, convenient, value.
With internet service and a good variety of tv channels available, it was easy to pass the little down time I had on this visit. If I had just a little more time, I would have loved to make use of the fitness room and the pool.
The rooms were modern, clean and comfortable. I am sure there must have been some outside noise, but it was so muted that I actually never noticed any.
The entire staff, from the front desk to food service to the cleaning staff were all professional, courteous and helpful, yet friendly at the same time. I like that.
It was also very nice for my three night stay to find a good variety of dining options very nearby, as well as convenient access to I-75 and I-24 to quickly reach most parts of the city.
August 7, 2014
Rated 4.0 out of 5.0 Nice Stay
My experience was pleasant and comfortable here. I liked the comfort of the beds which was rather important since i was staying at the hotel so that we could get a good nights rest driving from Florida to Ohio. Having an indoor pool is always nice for the kids and a hot breakfast before getting back on the road was a big plus and added savings. Truly a good experience....the staff was very helpful, friendly and curteous. The cost was a little more than i was looking to spend but i had learned from my experience driving to Florida that saving to stay at a dive motel was not worth it. This place had everything i needed!
August 6, 2014
Rated 5.0 out of 5.0 by Sunshine 50 Sunshine
We have stayed over night here going to Florida and on are way back home to Chicago .This was the third year and I will be back in the summer of 2015.We drive all day and no matter when we arrive we have always been taken care of in minutes.The front desk is always very kind and helpful.The morning breakfast is wonderful just what we need before we get back on the road. Thanks for making are stay relaxing after along car ride.Mr.&Mrs.Sunshine &Family
August 4, 2014