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Rated 4.5 out of 5 by 88 reviewers.
Rated 5.0 out of 5.0 by RIT Hockey Weekend The hotel was very pleasing to the eye and very comfortable inside. Except for the (EGGS ?????) what ever they were, the rest of the breakfast items were very good. No problems with parking, not to far and not to close from the interstate, and set in a quieter sort of country setting. We have already made reservations to return in January 2015 for another college weekend. October 16, 2014
Rated 4.0 out of 5.0 by Nice Hotel Hotel was very nice and comfortable. Also a great location. Hotel was a little pricey considering they did not have the "free breakfast" available at 7:30 AM when I had to check out. October 16, 2014
Rated 1.0 out of 5.0 by The staff make the experience I booked the Presidential Suite online, and when I checked in they said I was not getting the Presidential Suite. They said I should have called them directly instead of dealing with their website, and the 1800 number provided on the website, like it was my fault that they did not give me the room I booked. After talking to them for about 20 minutes of how I booked the room for the wedding, they gave me a lesser suite. They looked up the price of the Presidential, which was more than I paid, confirming I did book a better room, but they only credited me to the Presidential Suite price even though they gave me a lesser room. I get to the suite, and it smells like cat urine. I go back to the desk, and some how they don't know it smells like that,. They give me another room, and after that, I tried not to deal with them at all. They also do not clean the rooms on the weekends, unless you request it in advance. If I ever go back, I will not be staying there. There are much nicer hotels in the area for cheaper prices, and they actually care about their customers enough to accommodate them for the price they pay. October 15, 2014
Rated 4.0 out of 5.0 by Good night Enjoyed the hotel and the social. Will be back again soon. October 13, 2014
Rated 5.0 out of 5.0 by Great hotel Very friendly staff and comfortable, spacious rooms. Located centrally to a lot of sights as well as downtown. October 13, 2014
Rated 1.0 out of 5.0 by Disappointing experience I like staying at Staybridge as I can cook my own food. But the Buffalo airport facitlity was disappointing. 1) After I unpacked, I realized that one cooking stove was not working. So I had to repack and change my room 2) In the new room, the fridge was not working (light was on, but it didn't cool) -- which I realized only the next day when the food started rotting. 3) There was no service (not even light service) done to the room on the weekend. The weekend rate was higher than the weekday and having bed not made was disappointing. 4) The typical bright area near the mirror was dim as one light bulb was not working. Whilte the staff tried to help, they couldn't fix the things in my 3 day stay!! It was definitely a disappointing experience. October 10, 2014
Rated 5.0 out of 5.0 by Great Service It is a very clean comfortable facility with a very attentive staff. October 10, 2014
Rated 5.0 out of 5.0 by Excellent Experience I can't say enough about the staff at Staybridge. I stayed there for my sisters wedding from 10/3 - 10/5. There was some confusion over which room I had reserved and the front desk took care of it immediately to ensure we were taken care of. After the wedding we had another person that needed to stay in the room so I talked to the front desk about a throw down bed and it was sitting outside our door waiting for us when we got back to the room. There was a lot of people staying at the hotel from the wedding and the staff was extremely patient with all of us and our many requests. The shuttle was always available to take us where we needed to go and the breakfast was excellent. Christina (I think that was her name) was working most of the time we were there and she went above and beyond. She was professional and courteous at all times. This was a great experience and if I ever need to stay in that area again, I'll be coming back to Staybridge! October 9, 2014
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