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Rated 4.4 out of 5 by 41 reviewers.
Rated 4.0 out of 5.0 Snow Bound During my stay, which was during the month of February with snow, I was there for a week. I was only lucky enough 2 nights to get a parking spot with less than 6 inches of snow in it. Most nights when arriving back, once parked I was shoving snow with my door as I got out of my car!!! I did not see anyone the entire week plow the parking spots. I made mention to a girl and the front desk and she just got snippy and said it was not her fault. Other than this, it is a great place to stay, just would like to see them contract with another snow clearing company. February 16, 2014
Rated 5.0 out of 5.0 by All around comfort & value The location was close to everything we needed. The rooms were clean, comfortable and spacious. The staff couldn't have been more friendly & accommodating. February 12, 2014
Rated 5.0 out of 5.0 by Great place and amenities Very accessible to airport,dining shopping and major highway. January 16, 2014
Rated 5.0 out of 5.0 by Clean & Convenience Stay at this location often it is always clean, comfortable sleep Convenient to many amenities December 31, 2013
Rated 5.0 out of 5.0 by Excellent staff, friendly environment and great services I have lived in this hotel for over a year with family and the hotel has exceeded my all expectations. They have small but clean rooms with kitchen. It is close to airport and grocery stores. They also provide complimentary shuttle services within 5 miles which is very helpful when my family wants to go out and I am in office (since my wife can not drive). The staff is very friendly and well mannered. I had a great time staying here. December 30, 2013
Rated 3.0 out of 5.0 by Good Hotel, until you check out Hotel was great, we got upgraded to a king presidential suite. Cons of that room: loud people in the lobby (right above the lobby) and elephants above us...all night long. Breakfast was average. A different price was shown online on my account than when I checked out. Nothing but problems once we left. I have tried to get in touch with the manager and still have not heard anything. I have filled out 2 'concern' forms and nothing either. Seems like once they take your money and if you have problems afterwards, you're on your own. As a Canadian tourist I will not be returning to this hotel even if it is right on Transit Road, I would rather stay in a hotel 20 mins away and pay cheaper. Crazy, crazy prices! December 6, 2013
Rated 5.0 out of 5.0 by Staff went above and beyond Great location. Great time. Good breakfast. Very comfortable December 4, 2013
Rated 3.0 out of 5.0 by Not as comfortable this time... Myself and 3 girlfriends have stayed at the Staybridge in Clarence, NY twice a year since it opened its doors and have always been so happy with our choice and highly recommended the hotel to friends. This visit I cannot say the same. We book in November and April and book 6 months in advance. We always request the same room and the hotel has always been considerate of our request and placed us in the room we prefer, this time they did not. When I commented on it on check out I was told that 'sometimes they have long term guests who request that room type and the room simply isn't available come the week-end'. Since we met up with the people staying in the room I can say with complete certainty that this was not the case, our request simply was not honoured and with 6 months notice and being a consistent customer I would have expected better. In addition, our living area did not have a chair, which meant one of us did not have a comfy seat to relax in during our evenings. The beds did not have a comforter/duvet, only a sheet and 1 blanket...the first night was very cold. We inquired at the desk and they explained the chain is moving to quits and they just haven't received them yet...so in the mean time they had removed the duvets, which didn't make sense, and it was COLD!! They were kind enough to bring up a couple of the old duvets which did make things more comfortable for our second night's sleep. On top of that, the pillows were not comfortable at all, which has never been a problem. I think overall this hotel is just beginning to show its age, or maybe management has changed; either way the experience wasn't the normal level we've become accustomed to. We are all normally so happy with our stay but sadly cannot say the same after this stay. On a positive note, the girl working the desk when we checked in and who brought up the duvets was lovely and very helpful. November 21, 2013
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