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Rated 4.4 out of 5 by 54 reviewers.
Rated 5.0 out of 5.0 by Cannot say Wnough My Family and I stayed at this hotel for 3 nights. Mark, The Manager, went over and above any standard level of customer service to ensure that we were comfortable and personally taken care of.. the accommodations were beyond any expectation. I stay in hotels for business 7 or 8 times a year. I always gauge a hotel on how clean and quiet the rooms are during my stay. From what i could see the hotel was nearly full during our stay but we never once hear a sound from any other room, including doors closing. The suite was beautiful and very inviting. in fact my sons thought it would be great to just move in. I want to say a personal thank you to Mark fo all he did for us. June 23, 2014
Rated 5.0 out of 5.0 by Good overall experience I am a frequent business traveller, particularly to Buffalo. This hotel, although not situated very close to the office, provides excellent service -- attentive staff, decent breakfast, spacious room. June 18, 2014
Rated 5.0 out of 5.0 by Convenient It was a convenient location for our activities in WNY that weekend. June 4, 2014
Rated 4.0 out of 5.0 by Clean and Comfortable Reception was kind even if I checked in late. Comfortable and clean room. Good location near the airport. April 7, 2014
Rated 5.0 out of 5.0 by Customer Service done right! I recently stayed at this hotel with my children to visit family who live locally. Aside from the fact that I had stayed in a Staybridge hotel before and had a good experience, I chose this hotel because of its location and the pool for my kids. Unfortunately, when we arrived the front desk staff informed us that the pool was closed, needless to say we were all a little upset and asked if there was anything they could do. They consulted with the manager and he came right out to speak with us and explained the situation. I won't go into every detail, but he did all he could to make the situation right for us. He even greeted us at breakfast the next morning (which was great by the way) because he was still trying to fix the pool situation and apologized once again. All the staff were very friendly and helpful and the manager Mark went above and beyond in a world where you see very little quality customer service. This great experience has set the bar for me. March 2, 2014
Rated 4.0 out of 5.0 Snow Bound During my stay, which was during the month of February with snow, I was there for a week. I was only lucky enough 2 nights to get a parking spot with less than 6 inches of snow in it. Most nights when arriving back, once parked I was shoving snow with my door as I got out of my car!!! I did not see anyone the entire week plow the parking spots. I made mention to a girl and the front desk and she just got snippy and said it was not her fault. Other than this, it is a great place to stay, just would like to see them contract with another snow clearing company. February 16, 2014
Rated 5.0 out of 5.0 by All around comfort & value The location was close to everything we needed. The rooms were clean, comfortable and spacious. The staff couldn't have been more friendly & accommodating. February 12, 2014
Rated 5.0 out of 5.0 by Great place and amenities Very accessible to airport,dining shopping and major highway. January 16, 2014
Rated 5.0 out of 5.0 by Clean & Convenience Stay at this location often it is always clean, comfortable sleep Convenient to many amenities December 31, 2013
Rated 5.0 out of 5.0 by Excellent staff, friendly environment and great services I have lived in this hotel for over a year with family and the hotel has exceeded my all expectations. They have small but clean rooms with kitchen. It is close to airport and grocery stores. They also provide complimentary shuttle services within 5 miles which is very helpful when my family wants to go out and I am in office (since my wife can not drive). The staff is very friendly and well mannered. I had a great time staying here. December 30, 2013
Rated 3.0 out of 5.0 by Good Hotel, until you check out Hotel was great, we got upgraded to a king presidential suite. Cons of that room: loud people in the lobby (right above the lobby) and elephants above us...all night long. Breakfast was average. A different price was shown online on my account than when I checked out. Nothing but problems once we left. I have tried to get in touch with the manager and still have not heard anything. I have filled out 2 'concern' forms and nothing either. Seems like once they take your money and if you have problems afterwards, you're on your own. As a Canadian tourist I will not be returning to this hotel even if it is right on Transit Road, I would rather stay in a hotel 20 mins away and pay cheaper. Crazy, crazy prices! December 6, 2013
Rated 5.0 out of 5.0 by Staff went above and beyond Great location. Great time. Good breakfast. Very comfortable December 4, 2013
Rated 3.0 out of 5.0 by Not as comfortable this time... Myself and 3 girlfriends have stayed at the Staybridge in Clarence, NY twice a year since it opened its doors and have always been so happy with our choice and highly recommended the hotel to friends. This visit I cannot say the same. We book in November and April and book 6 months in advance. We always request the same room and the hotel has always been considerate of our request and placed us in the room we prefer, this time they did not. When I commented on it on check out I was told that 'sometimes they have long term guests who request that room type and the room simply isn't available come the week-end'. Since we met up with the people staying in the room I can say with complete certainty that this was not the case, our request simply was not honoured and with 6 months notice and being a consistent customer I would have expected better. In addition, our living area did not have a chair, which meant one of us did not have a comfy seat to relax in during our evenings. The beds did not have a comforter/duvet, only a sheet and 1 blanket...the first night was very cold. We inquired at the desk and they explained the chain is moving to quits and they just haven't received them yet...so in the mean time they had removed the duvets, which didn't make sense, and it was COLD!! They were kind enough to bring up a couple of the old duvets which did make things more comfortable for our second night's sleep. On top of that, the pillows were not comfortable at all, which has never been a problem. I think overall this hotel is just beginning to show its age, or maybe management has changed; either way the experience wasn't the normal level we've become accustomed to. We are all normally so happy with our stay but sadly cannot say the same after this stay. On a positive note, the girl working the desk when we checked in and who brought up the duvets was lovely and very helpful. November 21, 2013
Rated 5.0 out of 5.0 by Awesome Hotel I highly recommend this Hotel ! Our job keeps us traveling year round and we stay in so many hotels, this was our first time at a Staybridge Suites, Loved it ! From the comfortable clean spacious room to the Hotel staff everything was fabulous! We will be looking for a Staybridge every where we go now. Would like to Thank the staff for a wonderful 3 week stay !! November 16, 2013
Rated 5.0 out of 5.0 by A memorable and comforting experience. Our visit to Buffalo was an emotional one as we were visiting my beloved Mother who is fading with Alzheimer's disease. The Staff was very comforting and assisted us with visits to the care facility. We couldn't be more thankful for choosing Staybridge, thanks to your wonderful staff. Thank you! November 3, 2013
Rated 4.0 out of 5.0 by Wonderful Stay! Loved the people and loved the stay. I would stay again. If you need the shuttle, be sure to call them and they'll come pick you up. October 30, 2013
Rated 4.0 out of 5.0 by Bathroom fan The stay was very comfortable and I would recommend to others. Improvements needed: Bathroom fan very noisy and runs when the bathroom light is turned on. A separate fan and light in the bathroom that is close to the bed would be better for night time use and it wouldn't wake up another person who is trying to sleep. At the continental breakfast care should be taken to make sure food is hot in the pans provided. Perhaps it needs to be stirred periodically as the food on top seemed to be cold. October 23, 2013
Rated 5.0 out of 5.0 by A welcoming staff & comfortable rooms The staff was welcoming and friendly. I went during a very busy weekend, but the staff did an excellent job even with the high volume of guests that they were taking care of. The room was very clean, comfortable and had lots of space. The breakfast was really nice too with fruit, cereal, a waffle bar, eggs, bacon/ham and pastries. A pretty property with lots of space to walk your dog too. I enjoyed my entire experience and will stay here each time I am in Buffalo. October 20, 2013
Rated 5.0 out of 5.0 by Great value for the area I really enjoy staying at this property when I visit the Buffalo area. It is ideal for me as a business traveler with competitve price, great work area, laundry and kitchen. October 15, 2013
Rated 5.0 out of 5.0 by Great Breakfast! We stayed from Thursday to Sunday. The weekends were cheaper, unlike most other hotels. This was great for our visit with family. We did not use any maid service, but our contacts with the desk staff were just fine. The only thing I found lacking was we didn't have a back-up roll of toilet paper. This was easily resolved. The room was quiet and clean. We usually don't enjoy hotel buffet breakfasts. This one was a BIG step up from all the others. The food was fresh AND good! There was a good variety. The hot selections changed daily. I never saw a moment when there was not someone cleaning, re-filling or tending to the breakfast in some manner. October 10, 2013
Rated 5.0 out of 5.0 by Like home Staybridge is a well designed hotel brand an I would like to stay at their locations as often as possible. September 29, 2013
Rated 4.0 out of 5.0 by Overall Visit The polite and friendly staff made my visit very good. I enjoyed the special ways they found to help me during my visit. For every question or concern I had they had a answer that was complete and helpful. The meals were well prepared, good choices and a very clean and neat atmosphere. September 22, 2013
Rated 5.0 out of 5.0 by Great night sleep The staff was extremely sweet, helpful, and always greeted you with a smile. Our only issue was with the toilet handle would get stuck, light bulbs above the sink mirror needed to be replaced and our phone did not work. These are the little things that need to be checked by housekeeping on a regular basis. Any complaints were immediately fixed, with a pleasant attitude. September 20, 2013
Rated 5.0 out of 5.0 by awesome experience This hotel experience was awesome, we attended after a mud run in a nearby town. the hotel staff was fantastic, greeted and treated us like welcomed guests. the outdoor pavilion and cooking are were great places to hang out and relax. this hotel is highly recommended. great location, awesome staff. well done. September 15, 2013
Rated 5.0 out of 5.0 by Suite Accomodations Truely spacious and homey. Interior and exterior grounds offer a gret opportunity for an extended stay. September 9, 2013
Rated 5.0 out of 5.0 by Over the Top Customer Service If you have to be away from home for business, this is the place you want to be. From the time you enter the front door you are welcomed by an outstanding staff. Tina and Jennifer at the front desk do everything to make you feel extremely welcome. During breakfast hours you are greeted by Sue and Brian who help start your morning off with a smile and fresh food. The social hours on Tuesday thru Thursday are well planned out and executed. The staff do a great job of making you feel at home even though you are not home. Kudos! September 7, 2013
Rated 5.0 out of 5.0 by Clean, Inviting and quite Comfortable We very much enjoyed this hotel. We only had the one night, but after being on the road for nine hours this was an excellent choice. The suites were large, clean and extremely comfortable. The staff was attentive. Check in and check out were both quick and courteous and we realized how convenient the location actually is. Would stay here again in the future....no problems. September 5, 2013
Rated 5.0 out of 5.0 by Great location, amenities and helpful staff Great stay. Impressed by how clean this location is kept. Great coffee available. Wonderful food service. Staff was always available to answer any questions. August 5, 2013
Rated 3.0 out of 5.0 by Too expensive for room A nice place, great pool, good breakfast. Room small for $$, A/C blowing window curtain uncomfortable. Would like to stay again if price lower. Also, a bit suspicious re: pricing when making a reservation by phone. The agent quoted me a price higher than what I'd seen online. When I mentioned that, she immediately dropped the price to the online. I made the reservation over the phone b/c the website said only smoking rooms were available, but when I called agent, a non-smoking room was available. Not confidence building all around. August 5, 2013
Rated 5.0 out of 5.0 by Excellent customer service. My family recently stayed for eight days at the hotel. We changed rooms twice during our stay due to family preferences. The entire front desk staff was understanding, courteous and patient while promptly accommodating our requests. Their dedication and commitment to immediately resolving our concerns was exceptional. August 2, 2013
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