Rated 4.5 out of 5 by 88
Rated 5.0 out of 5.0 by Rink Rat RIT Hockey Weekend
The hotel was very pleasing to the eye and very comfortable inside. Except for the (EGGS ?????) what ever they were, the rest of the breakfast items were very good. No problems with parking, not to far and not to close from the interstate, and set in a quieter sort of country setting. We have already made reservations to return in January 2015 for another college weekend.
October 16, 2014
Rated 4.0 out of 5.0 by DB619 Nice Hotel
Hotel was very nice and comfortable. Also a great location. Hotel was a little pricey considering they did not have the "free breakfast" available at 7:30 AM when I had to check out.
October 16, 2014
Rated 1.0 out of 5.0 by Luke920 The staff make the experience
I booked the Presidential Suite online, and when I checked in they said I was not getting the Presidential Suite. They said I should have called them directly instead of dealing with their website, and the 1800 number provided on the website, like it was my fault that they did not give me the room I booked. After talking to them for about 20 minutes of how I booked the room for the wedding, they gave me a lesser suite. They looked up the price of the Presidential, which was more than I paid, confirming I did book a better room, but they only credited me to the Presidential Suite price even though they gave me a lesser room. I get to the suite, and it smells like cat urine. I go back to the desk, and some how they don't know it smells like that,. They give me another room, and after that, I tried not to deal with them at all. They also do not clean the rooms on the weekends, unless you request it in advance. If I ever go back, I will not be staying there. There are much nicer hotels in the area for cheaper prices, and they actually care about their customers enough to accommodate them for the price they pay.
October 15, 2014