Rated 4.1 out of 5 by 219
Rated 2.0 out of 5.0 by Matt9 Very small bathroom
We have stayed at a number of Holiday Inn Express Hotels in the the past and just assumed that the Holiday Inn would be similar. The hotel room was a fair size, but the furniture was not in great condition. There were missing handles on the dresser and the room smelled like pickles. Yes, it smelled like pickles. The bathroom was extremely small with very low ceilings. Two people could not get ready comfortably in this bathroom.
August 2, 2013
Rated 5.0 out of 5.0 by Niagaraswedes Nice stay
Stayed one night. Efficient and very nice staff. Clean room. Really big room and huge beds. Compared to european standard this is great value for money.
July 31, 2013
Rated 4.0 out of 5.0 by Ally00py Served its purpose
Staff were superb, kind, helpful, thoughtful.
Room was clean, bathroom dated and grungy: spots of something splattered on the back of bathroom door, tub had no-slip etched bottom but speckled black, ceiling above toilet shows sagging from old damage (? Old leak?) poor ventilation in bathroom. The way the bathroom is situated it's essentially using the bedroom.
The bed itself is cozy. The mattress cover felt like plastic as I woke up several times clammy on whatever side I was laying on.
The room did what we needed: place to crash after a late night. I would search for other places in the future or return if the price is the best choice then. Hopefully they are renovating suites or considering to in the future.
July 30, 2013
Rated 3.0 out of 5.0 by DLynnM Comfortble Bed, Bathroom needs improvements
We booked this room as a last minute 2 night stay in Buffalo due to it's availabilty. There is nothing spectalular about this hotel, it is older. Our room was basic and small with a good view of downtown Buffalo. Service was friendly, there was no additional fee for parking. Our queen size bed was very comfortable and outfitted with lovely white linens, so we rested well; however, the coffee maker didn't work, the A/C didn't keep the room as cool as we would have liked and the bathroom fan did not work (was also hanging with dust). Location was great as it was close to the inner harbor, restaurants, etc. Overall, we were disappointed with the value for our dollar.
July 29, 2013
Rated 5.0 out of 5.0 by trailcruzr Buffalo
Wonderful location and great staff. We had a great stay.
July 28, 2013
Rated 5.0 out of 5.0 by Phil1228 Very convenient!
On top of the fact that this facility has the friendliest staff around, the food is great and the bartenders are wonderful!!!
July 28, 2013
Rated 5.0 out of 5.0 by Francy1 Good location and knowledgable staff
The location was ideal for our weekend getaway with friends.
Since we were going to the ballgame we were able to walk and take local transit to the ball park.
The staff was very good and right on when they suggested a local restaurant for a late lunch.
Loved having a paper delivered to our room each morning.
July 27, 2013
Rated 5.0 out of 5.0 by Suzzy Comfortable room and great service
The staff were very helpful and made our stay very relaxing. I especially enjoyed the pool and the gym while my partner watch the Tour de France on TV.
July 27, 2013
Rated 5.0 out of 5.0 by chrisjuly13 Awesome Service at Holiday Inn Downtown Buffalo
Cari ann and brian were both awesome during my stay. The hotel is within walking distance to many restaurants and bars. The airport shuttle and driver were also great!
July 23, 2013
Rated 5.0 out of 5.0 by dsams stay
I will stay there again up my return to Buffalo, Staff was very plansent.
July 19, 2013
Rated 2.0 out of 5.0 by chmkwan Some improvements need for this location.
I was assigned to a bed room just around the corner. The room is very humid and filled with mouldy smell. On top of that there were stains in the shower. I chose Holiday Inn, because I had some great experience with them when I was travelling in Europe. However, this particular Holiday Inn is disappointing. Lastly, the breakfast was all right, but the service in the restaurant has room for improvement.
July 19, 2013
Rated 4.0 out of 5.0 by lsebek Very nice hotel
We stayed here because we were attending the Taste of Buffalo and mistakenly thought it was closer to the event than it was, although it was really only a 5 minute walk North.The HI Buffalo-Downtown is a very nice hotel. It is a bit older but aside from the small, outdated bathroom, you would never know it, as the rooms seem to be completely renovated. We stayed in a 6th-floor room next to an overly-rambunctious bunch of young women, so we heard them through the wall until they went to bed. Recognition of my Platinum IHG status was fine and included a coupon for a free coffee/wine in the bar but no breakfast. My only concern (aside from the lack of free breakfast) was that there was broken green glass under the bed and beer bottle caps under the dresser. We made the front desk clerk aware of this upon checkout, he apologized and called housekeeping right away to ensure that they were aware of it.
July 19, 2013
Rated 5.0 out of 5.0 by DANNYC As always, an excellent stay
Travel to Buffalo frequently for business. Always stay at this property, and never had a bad experience. Very accommodating and convenient!
July 18, 2013
Rated 5.0 out of 5.0 by PhilR Great location
Being right downtown is a huge advantage. It gives you the flexability of being in the city but at the same time the ease of getting to the suburbs.
Plus the fact fact that its an all around great hotel experience!
July 16, 2013
Rated 5.0 out of 5.0 by john198 good night
Had a relaxing night here would recomend it to anyone needing to stay in downtown area.
July 15, 2013
Rated 5.0 out of 5.0 by Steve12345 Good all around
Good all around service. Good lounge/bar. Everything was very clean. AC was a little weak in the room, only neg thing I can say.
July 15, 2013
Rated 5.0 out of 5.0 by Lanielou Great Location
My husband and I were very pleased with the location and also with breakfast. The Bed and the service were excellent as well! I was very happy of the location because the National historic site just across the street. Also a pharmacy was just next to the hotel. In addition it is very close drive to the border of Canada. We took the afternoon drive to Niagara Falls before sunset and that was very nice. Overall our experience in the hotel were great!
July 10, 2013
Rated 5.0 out of 5.0 by Sockalexis best of both worlds
Suburban laidback ambience in a central city setting. Desk personnel Linda and Philippe were very helpful and patient with two road weary travelers and helped to orient us to a very enjoyable urban experience. The Buffalo C&VB should give them an award and Holiday Inn should give them a bonus!!!
July 9, 2013
Rated 4.0 out of 5.0 by Stevebe Nice staff
The staff was great and very helpful, Room was clean and comfy, only thing that bugged me was the doors slamming at night in the hallway.
July 6, 2013
Rated 5.0 out of 5.0 by Murph46 Great Staff
Great Staff and Manager Judy and location is great for my business. free parking.
July 4, 2013
Rated 5.0 out of 5.0 by Phil1228 Like going home
The people are the reason I continue to go to the HI/Downtown. They can't be any friendlier or more helpful. After I messed up my reservation, they bent over backwards to accommodate me. I'm not considered a number there but truly their guest. It's always refreshing going there!!!!
June 27, 2013
Rated 4.0 out of 5.0 by bfiore receptive front desk staff and good restaurant / coffee bar service
Ideal location for my business in Buffalo. Property / rooms are average. Will continue to come back.
June 25, 2013
Rated 4.0 out of 5.0 by MB15 Comfortable bed and friendly staff
It was a nice surprise to have a gift bag with a personalized card waiting in my room upon my arrival. Nice touch.
June 17, 2013
Rated 4.0 out of 5.0 by HappyOne Good to Great
I truly enjoyed my stay but there were some small fixes that could be made that would truly bring the Holiday Inn - Buffalo Downtown from a good experience to a great experience.
1. Staff - everyone was really friendly and easy to work with. The one problem was that at times people did not seem to know what was going on. The restaurant staff was new and untrained. They kept bumping in to each other and did not know the menu very well. The front desk person gave incorrect information over the phone regarding payment for the room and I received different (correct) info from the manager upon check in. But all were awesome people!!!!!
2. The heater/AC in the room did not work properly. The system to turn the AC off and heat on was complicated and I never truly got it, causing me to be under the covers whenever I was in the room. Also, the toilet did not work properly.
3. Once the hotel got crowded, parking was limited. Please find additional parking options, or communicate with guests about on-street parking (is it available, hours, etc).
Other than that I had a great time. Once again, I wish all customer service persons were as helpful and nice as the staff at the Holiday Inn Buffalo
June 17, 2013
Rated 5.0 out of 5.0 by Murph46 Stay
Great stay...great staff...good bar..close to good rest.
June 16, 2013
Rated 5.0 out of 5.0 Great Service!!! Best I've Ever Had in a Hotel!
Had a great stay in the hotel. The room was clean and comfortable, and the hotel looked like it was well cared for.
Cari-Ann was a TREMENDOUS help at the front desk, setting me up with transportation and any other need that I had. She and the rest of the staff did a great job!
June 13, 2013
Rated 3.0 out of 5.0 by Dgat1989 Plan ahead for the shuttle
Everything about the hotel itself was fine--cleanliness, location, quality, etc. --exactly what you would expect of any HI. But I was shocked when I went to the front desk a bit before 9am to catch the next shuttle for the airport and was told they would "put me on the list for 12 noon" --a THREE hour delay! Fortunately, I was going to the airport to retrieve lost luggage, not to catch a flight. There was not a word mentioned about a 3 hour notice for the shuttle when I had checked in the night before. When they have such a demand, they needed to be running both shuttles, not have one parked in the lot. They could have anticipated the demand because they were shuttling groups to an offsite meeting or conference.
The front desk also gave me incorrect info on where to catch the public bus--"wait right over there on that corner"--pointing out of the window. However, the bus they had directed me to catch did not come to that corner but rather one two blocks away.
June 13, 2013
Rated 4.0 out of 5.0 by SaraSandra Dependable accommodations
For a short stay, this was most agreeable. After a bit of confusion on checking in, ( we had multiple rooms), it got sorted out. Bathrooms a bit small. No extra vanity area. Front desk staff helpful. We had to ask about Priority Club membership next day after check-in. Dining room staff not flexible at all for seating a large group. But breakfast delicious and good value. Excercise area, good. Pool area small and lacking towels. Downtown location very convenient.
June 12, 2013
Rated 3.0 out of 5.0 by madal few problems
air conditioner broken, room too hot
shower head broken
tub slow to drain
staff was helpful
June 9, 2013
Rated 5.0 out of 5.0 by master36 comfortable stay
The room was clean and comfortable. The food was excellent. The staff were most cordial.....would recommend and stay again.
June 8, 2013