Rated 4.4 out of 5 by 36
Rated 3.0 out of 5.0 by CanadianTraveller92 Good Hotel, until you check out
Hotel was great, we got upgraded to a king presidential suite. Cons of that room: loud people in the lobby (right above the lobby) and elephants above us...all night long. Breakfast was average. A different price was shown online on my account than when I checked out. Nothing but problems once we left. I have tried to get in touch with the manager and still have not heard anything. I have filled out 2 'concern' forms and nothing either. Seems like once they take your money and if you have problems afterwards, you're on your own. As a Canadian tourist I will not be returning to this hotel even if it is right on Transit Road, I would rather stay in a hotel 20 mins away and pay cheaper. Crazy, crazy prices!
December 6, 2013
Rated 5.0 out of 5.0 by Saki Staff went above and beyond
Great location. Great time. Good breakfast. Very comfortable
December 4, 2013
Rated 3.0 out of 5.0 by CDJL7172 Not as comfortable this time...
Myself and 3 girlfriends have stayed at the Staybridge in Clarence, NY twice a year since it opened its doors and have always been so happy with our choice and highly recommended the hotel to friends. This visit I cannot say the same. We book in November and April and book 6 months in advance. We always request the same room and the hotel has always been considerate of our request and placed us in the room we prefer, this time they did not. When I commented on it on check out I was told that 'sometimes they have long term guests who request that room type and the room simply isn't available come the week-end'. Since we met up with the people staying in the room I can say with complete certainty that this was not the case, our request simply was not honoured and with 6 months notice and being a consistent customer I would have expected better. In addition, our living area did not have a chair, which meant one of us did not have a comfy seat to relax in during our evenings. The beds did not have a comforter/duvet, only a sheet and 1 blanket...the first night was very cold. We inquired at the desk and they explained the chain is moving to quits and they just haven't received them yet...so in the mean time they had removed the duvets, which didn't make sense, and it was COLD!! They were kind enough to bring up a couple of the old duvets which did make things more comfortable for our second night's sleep. On top of that, the pillows were not comfortable at all, which has never been a problem. I think overall this hotel is just beginning to show its age, or maybe management has changed; either way the experience wasn't the normal level we've become accustomed to. We are all normally so happy with our stay but sadly cannot say the same after this stay.
On a positive note, the girl working the desk when we checked in and who brought up the duvets was lovely and very helpful.
November 21, 2013