Rated 3.8 out of 5 by 164
Rated 4.0 out of 5.0 by PapaO Complaints are addressed immediately
We frequently stop at the Executive Center Holiday Inn on our way to and from Michigan. After a very unhappy experience in the Sport Zone restaurant, a bracket sticking out of the bed, and a bath towel that should have been long ago retired, I was very disappointed. I wrote a note to the staff with my list of issues and gave it to them as I was checking out. We had not been on the road for more than three hours when I received a call from an assistant general manager. She was very apologetic and informed me that the bed had been fixed (the mattress had slipped off the frame), the linens were replaced, and a minor problem with the television was simply being set on the wrong channel. She was going to address our long wait in the restaurant, however, I informed her that we had been reasonably comped that evening. She generously offered us additional reward points for our inconvenience and I assured her we will return again.
June 7, 2014
Rated 4.0 out of 5.0 by major dave Modern Hotel, Excellent Staff
First, the assistant reservation manager was very helpful and the staff equally so. That made our planning phase smooth. We found the hotel in beautiful condition. The front is freshly landscaped and that was being continued behind the hotel (shoveling gravel by the foundation and laying new sod). We found our room very nice. The cookies baked by the hotel chef was a nice touch, along with the 2 bottles of water. We ate at the Sports Grill and the menu was broad and reasonably priced. The food was delicious and the service was quick. When the bill arrived there was not an option to pay then, and not have it added to our hotel bill. That was quickly remedied and paid with a debit card. That is an easy fix to provide other payment options, in case a patron is not a hotel resident. The baggage carts were readily available and top rate. An impressive hotel with beautiful decor. Elevators were very quick. We want to return again soon.
June 3, 2014
Rated 5.0 out of 5.0 by 14Swimmom Wonderful stay
The staff here were extremely courteous and helpful (especially Steve??), and upgraded us for my convenience. The hotel itself is very spacious, has a wonderful work out room, 2 pools to choose from, and is right next to all the shopping. I will definitely stay here again the next time I visit Columbia!!
June 3, 2014
Rated 4.0 out of 5.0 by stevekaren22 room needs some repair
My rom was 601, Although the room was clean and comfortable there were some issues with carpet upgrades that where not very well installed, coming away from the wall ,ect ,ect Other then some poorly installed updates the hotel is very nice, They should have held some of that money from the lobby and confernce center and used on the rooms
June 3, 2014
Rated 5.0 out of 5.0 by SallyD Great for Members
I was treated with courtesy and offered upgrade upon arrival and used points to pay for my room. It was an excellent experience. I would recomend this Holiday Inn to IHG members.
June 1, 2014
Rated 5.0 out of 5.0 by Madaree Pleasant Stay
Overall the Holiday Inn was superb. We didn't have enough time to stay and enjoy all the amenities. Thank you.
May 31, 2014
Rated 4.0 out of 5.0 by MeltingMemories It's got it's good and bad
We stopped at this hotel to rest and stayed an extra night because we were exhausted. We were moving from Montana down to Georgia. We loved their pet policy. We were traveling with 4 pets and it was one flat rate for all of them and not a daily rate. They put us on the 1st floor which was convenient for taking the dog in and out of the hotel. It's a very clean safe place. We loved the indoor pool. 7 feet deep and we had it to ourselves the majority of our two days there. The downside to the hotel is no follow through. If the hotel book in your room says they have it or says it's open it's most likely not. The second day the gift shop didn't open for hours because according to staff the person just didn't show up. The Sports zone wasn't open from morning to evening but rather shuts down and reopens. Room service never came with everything it said it did on the menu. And for the price I would have liked to not have the aggravation of sending it back or waiting for it all. The internet was annoying. Every few minutes I had to accept the agreement again. Right in the middle of working it would stop browsing and take me back to the agreement page. The last part was check out. As we were leaving they had people outside spraying the walk way and scrubbing. That resulted in us trying to load our two car without setting bags on the ground and having soaked feet. I was in flip flops. And they were using the f word repeatedly. There were plenty of slow times during the day that task could have been accomplished. During checkout didn't need to be one of them.
May 31, 2014
Rated 5.0 out of 5.0 by mammye great service
We were there for a wedding reception for a family member. Everything went well and the staff was extremely cordial and accommodating. Unfortunately we were not there long enough to take advantage of the pool. Other members were able to use the pool and had a great time. The Sports Bar serves a very filling breakfast. We would definitely stay there again.
May 29, 2014
Rated 5.0 out of 5.0 by Dora919 As great as ever!
My husband and I have been staying at the HI Executive Center in Columbia, MO for some 12/15 years. Initially we stayed for business reasons. Later for other reasons. Since we had not been to that hotel for some years and had to return to Columbia, I was dismayed to read the two reviews of parents with young children who could not/would not give the HI Executive Center more than two or three stars. After reading those reviews I was ready to suggest that we stay at another hotel. My husband would not hear of it.
When we arrived on site I was expecting to see ragged carpeting, dirty walls and a not-knowledgeable staff. Instead we found marvelous carpeting, extraordinary new metal sculptures hanging on the walls, and a staff willing to accommodate our every wish. In years past we had seen parents with young children playing in the outdoor pool with squeals of delight. It is not possible to know what precipitated the current parents' unsavory stay. My hope would be that the hotel would invite them back via a comp night or comp weekend so that they could experience what we were so pleased to experience: a beautiful hotel, clean, well appointed rooms, and an extremely helpful and accommodating staff!
May 11, 2014
Rated 4.0 out of 5.0 by Yogasal Efficient check out
We had to split our bill a couple different ways, and it was done very quickly. Appreciated the extra effort.
May 10, 2014
Rated 5.0 out of 5.0 by PapaO PapaO
We are frequent visitors to the Columbia Executive Center property. This visit was extremely rewarding when we learned we had been upgrades to a suite. After a long day on the road it was refreshing to be greeted warmly and notified of the upgrade. The suite was awesome and we all were fully refreshed when we hit the road the next day. The mall and restaurants are all easily accessible from the hotel and make even a short stay inviting.
May 7, 2014
Rated 5.0 out of 5.0 by Shar13 Great Convention Hotel
I have attended our annual NSDAR Conferences here for the past several years and even though I live in Columbia, I always stay at the hotel. This year I had an emergency happen when my blood pressure rose so high that I almost passed out and became very dizzy. The staff was just a call away and Heather, the hotel manager was immediately called to my room and sat with me until the paramedics arrived. They did so much to help me and I will be forever grateful. They are just like a home away from home.
May 7, 2014
Rated 5.0 out of 5.0 by Joe#1 Best gym in Columbia and very nice hotel.
This hotel has the best gym of any hotel in the Columbia area. The breakfast was very good except the eggs were dry. It is a nice big convention style hotel with lots of features. The k-cups in the room was a nice touch. Staff was very friendly and helpful. They will try to charge you an extra $1.95 per day. They will take it off your bill if you request it. It was just a padding of the bill. I think that is unethical. Overall I had a great stay and will stay there again when I can. It is the best hotel in Columbia.
May 5, 2014
Rated 2.0 out of 5.0 by chuck35_98 staff and service
First and foremost our stay was nice, even for one nice we were comfortable once we got our rooms. 2nd- Yes we were early and our rooms were not ready, yet by 4 pm our rooms were not ready. I had talked to several staff members each time they apologized, and told us to wait. This was several younger staff members. At this time we decided to go eat and then when we came back (this was after 4pm) our rooms still were not ready. At this time we were talking to an assistant manager, who was very helpful, and since we were elite members she moved us to the 6th floor where there were open rooms, 1 was still not ready but at least we could get our children in a room and ourselves while waiting for the other room to be finished. She was very courteous and professional. She even gave us a discount on our rooms. Management needs to teach the younger staff the same method when handling customers. I was not impressed with the younger staff.
April 30, 2014
Rated 1.0 out of 5.0 by Jays27 Worst Stay Ever
I have stayed at many hotel for business and personel travel and this was the worst experience I have ever encountered.
It was so bad that I will no longer be staying at IHG hotels and will will removing IHG from my company travel profile.
April 22, 2014
Rated 4.0 out of 5.0 by Jalonn Overnight Business Trip
I stayed at this hotel for an overnight business trip and for the price it is not bad!
1. It's next to a mall and theater so you can shop and catch a movie if you get bored.
2. The room was clean.
3. The attached restaraunt was awesome...it was like being in an Applebees or 54th Street Bar & Grill type of atmosphere. The food was very tasteful. We had breakfast, lunch and dinner and not one complaint.
4. The service was beyond excellent. I watched them to go out of their way to help customers.
5. Its a great hotel for the rate.
6. I forgot my phone charger and they had SEVERAL courtesy chargers to choose from in the lobby area.
1. The bed was just a little hard.
2. The blinds did not close.
3. It's an older hotel, so they need to go through and do a little cosmetic such as touch up paint and fill cracks.
April 18, 2014
Rated 3.0 out of 5.0 by Karzan Bathroom
The size of the bathroom is too small and there was only one shampoo, this is for a double queen bed room which fits up to 4 as they stated.
the lighting in the room was poor, I cannot imagine reading or working in this environment, it is good for sleep only.
the bar closed at 9pm!
April 15, 2014
Rated 5.0 out of 5.0 by Engineer411 Comfortable and Acommedating
My recent stay at this property was the night before the Engineering Board exam being hosted there. Everything was great during my stay - from a fast friendly check-in - to the quite and comfortable room. The breakfast provided in their sports bar had a good selection and was high quality. I would definitely recommend this property to anyone passing though on a family vacation or attending a conference at this facility.
April 15, 2014
Rated 5.0 out of 5.0 by KarenT63 Big rooms
We were in town for a college event. We had four adults in the room and the oversized room was great.
April 9, 2014
Rated 1.0 out of 5.0 by DougK Staff Level of Competence Low
The staff at this particular IHG location was the worst I've experienced as a Platinum member for years. During check-in I explained that the room was pre-paid by the travel agency I worked with to make the reservation. Staff at the desk didn't seem to understand and asked for my membership card and credit card to have it on file. Over night the charges for the room were billed to my credit card. I went to the front desk and explained again the problem with the bill and was told they would look into the issue while I went to breakfast. Upon return nothing had been done so I delayed departing while they finally got around to looking at the original reservation which had fax'd payment and the paperwork was found. After the three hour delay I was able to depart, the room wasn't credited to my platinum account due to it having been made through a third party travel agent--even though I had to pay for the room through the agency. In fairness this is IHG's policy in the fine print of their rewards program agreement so others be aware of this if you ever use a travel agent to book a room. To my knowledge this rule isn't the industry standard for auto rentals, airline reservation and some other hotels I've stayed at and used their reward programs. Again, it is the published rule at IHG so it's my bad for not reading every clause in the fine print of the agreement. Overall just a bad experience at this location.
April 3, 2014
Rated 3.0 out of 5.0 by cassiek78 Great bar and restaurant
Lobby was nice and new. Our room was in the basement and as soon as we got off the elevator it was a completely different atmosphere. We were essentially in the laundry room and it smelled old and musty as did our room. For the steep price tag I expected much nicer. We always had to fight staff getting on and off elevators. The sports bar was fun and had good food
March 19, 2014
Rated 5.0 out of 5.0 Great experience!
My recent stay was for a conference held in your facility and I must say that it was a very pleasant experience. The room was exceptional in everyway and the meeting rooms were more than adequate. The catered food for breakfast, lunch and one banquet was also much better than expected. Delicious! Looking forward to next year as we are coming back!
March 17, 2014
Rated 5.0 out of 5.0 by SB and Ben Excellent
The staff is first class, rooms are great!
I had stopped in Jan and made a point of coming back on my way home............the staff even remembered me!
March 13, 2014
Rated 3.0 out of 5.0 by JMitch52 Nice room, but needed immediate attention
We noticed that the TV wasn't working as soon as we checked in, and a technician had to sent to the room to resolve the problem. But, the response was very quick.
It was also evident that the weekend housekeeping team was understaffed since the bathroom was not very clean. Specificaly, the bathtub was dirty. But, due to the late hour after travelling all day, my wife decided to clean the tub herself before we showered.
Also, although the carpet looked virtually new, there were a few very visible stains that detracted from the overall clean feeling of the room. The stains looked like they'd been caused by a sticky substance such as candy.
March 1, 2014
Rated 3.0 out of 5.0 by Bo44 Great people. But room needs a little help
The staff was outstanding, I would rate as good as any hotel staff imhave ever worked with, but with that said the bed in my room was one of the worst I have ever slept on, it was as hard as a rock, and the pillows were very small. The room it self was very nice and comfortable, lots of room, but the bed wow. I did not sleep well at all. When I need requested a few extra towels they were brought right away and as I said the staff was great. The food in the bar was avg at best and a little high priced for what it was.
They have a great work out room as well.
February 12, 2014
Rated 5.0 out of 5.0 by mcm8888 Great Customer Service
Sam was outstanding! He was so helpful for all our requests. He followed up just as he said he would! Amazing!!! Had a great trip!
February 12, 2014
Rated 5.0 out of 5.0 by Nancy from Arkansas Excellent Convention Spot
The kind folks working for this establishment are a high-energy bunch who never seem to stop moving! I was at a convention with over 800 attendees and everything there was contained- we never left once we arrived. I could be really picky and find things wrong, but I would have to look to find it. Weather was horrible, roads were treacherous, but the staff was there and hard at work to get 800+ meals served simultaneously to hungry (and sometimes inebriated) guests. Drink prices were reasonable, food was good and plentiful, rooms were spotless and comfortable. I had a wonderful weekend experience at a convention that could have been a boring and horrible duty. It was fun and I would recommend this location to anyone looking to stay overnight or host a large convention.
February 3, 2014
Rated 5.0 out of 5.0 by Steve A Great Hotel
I enjoyed the friendly staff as well as the pool and work out room.
The breakfast staff was average........
January 29, 2014
Rated 5.0 out of 5.0 by Extreme Hobbiez Executive Center-Columbia Mall
Many nice up dates and a great well equipped workout area better then some gyms.
January 24, 2014
Rated 5.0 out of 5.0 by RarelyReview Dont be Scared!
I stayed at IHG over 130 nights last year and I am always scared to stay at some of the "older" Holiday Inns but this one was great! I really enjoyed the Executive experience and perks... The sports bar was great and it is always a pleasure to eat what seems like real eggs and bacon for breakfast! Although this one looks old and outdated when you walk inside this one really is upscale.
January 21, 2014