Rated 4.1 out of 5 by 52
Rated 1.0 out of 5.0 Comfortable bed, terrible service, manager did not keep his promises
Manager did not keep his promise to get our party to the aiport.
July 14, 2014
Rated 5.0 out of 5.0 by Bb2005 Great hotel
Very friendly staff ,clean rooms and great at a very competitive price.
July 13, 2014
Rated 5.0 out of 5.0 by Dominic1 Nice place to spend a few days
The kitchen was great for cooking. The enclosed courtyard was nice for travel with kids. The design of the room was great for staying a few days.
July 3, 2014
Rated 5.0 out of 5.0 by Akamom123 Large suite for Mom traveling with 3 teen girls
We had a 2 bedroom suite with lots of room for 3 teen girls and a separate room for Mom to sleep. Room and facility was very clean and the staff was great. The breakfast buffet offered a lot of options and we even had tacos for dinner the second night! The location was less than 10 minutes away from downtown Columbus. Great stay!
June 26, 2014
Rated 1.0 out of 5.0 by Michael321 Ranks as one of our worst IHG stays
After 26 years of honorable military service, was told that after this stay we would not be permitted Government rate. Have stayed at this property many times under the government rate, but will stay here NEVER AGAIN!
David (front desk clerk) was rude and condesending. When told we had no remote for TV, was told I would have to return to the caveman days and get up and change the channel myself.
Room a.c. could only be controlled by unplugging unit.
No room cleaning Saturday. 3 dirty towels and bathmat removed from room and replaced with 2 clean towels and bathmat. No clean washcloths or hand towels, no replacement of consumables.
No clean tables Sunday at breakfast, but 2 employees standing watching over the guests. Hotel employees fixing waffles while guest waited in line for them to prepare their waffles.
So much more, but why bother? Have yet to have a property or IHG show true concern. I might get a canned form response, but no substantive comments or changes.
June 24, 2014
Rated 5.0 out of 5.0 by mason's_mom Great Experience!
You get exactly what you are expecting - there are no unwanted "surprises". We really enjoyed our time. The two bedroom, two bathroom suite with full kitchen and living quarters was very roomy, clean, cool, updated and quiet!
June 23, 2014
Rated 5.0 out of 5.0 by Allen ProV2 Convenient Friendly Comfortable
Enjoyed my recent stay with Staybridge Suites Columbus Airport. Perfect location for my business there. Felt welcome and a desire by the staff to make sure my stay was comfortable and positive.
June 23, 2014
Rated 4.0 out of 5.0 Great for families
We recently completed our stay in our spacious 2 bedroom suite. It was great for our family traveling with 2 teenagers and a toddler. The hotel was close to area attractions (Easton Mall was a 10 min drive, COSI was a 15 min drive, and the Zoo was a 25 min drive). There is a convenient store within walking distance to help stock the fridge in your room. There were also a few fast food restaurants for something different. The hotel offered a daily breakfast and a "social hour" which also provided a dinner. Food was good. I would classify it to better than cafeteria food and the selection was good. It worked for us for the ease and traveling with 5 of us allowed us to pick what we wanted.
The room was clean but needed some minor maintenance work (door in bathroom didn't close all the way). Couch in living room was not comfortable but we didn't spend much time in our room so this wasn't much of an issue. We did use the pool which was clean and a nice break from the hot weather.
The staff were all friendly. I was a little nervous at check in since the person checking us in seems preoccupied but no issues after that. We were greeted as we walked in the building and coming and goings.
Some tips: Visit Easton Mall. If it's hot and you have youngsters bring a swimsuit. They have a free water area for little ones to run around. The restaurants were also very good there.
Over-all we enjoyed our stay and would return again.
June 22, 2014