Rated 4.1 out of 5 by 81
Rated 4.0 out of 5.0 by Mar2525 Great hotel and service!
I very much enjoyed staying here and do so every time I'm in the Columbus area. Great bed, bedding and service.
Just a couple things...the bathroom sink area and tray coffee items were on was kind of dirty/dusty.
Also, just shocked a bit at how the outside looked. There were alot of weeds and no pretty flower beds, or trimmed bushes and the ground around plants was not taken care of (i.e. no mulch or old mulch). Can you please upkeep the outside as well as you do the inside ??
July 25, 2014
Rated 5.0 out of 5.0 by morganxoxo GREAT Experience at the Holiday Inn Express
My various stays at Holiday In Express establishments have been nothing but GREAT. The staff at the Holiday Inn Express in Gahanna were FANTASTIC. I was greated each and every time I entered the hotel. Our room was clean and so was the hotel hallways, lobby, and pool. Good variety at breakfast. Quick and efficient checkout process. Will definitely stay here again while visiting Columbus, Ohio.
July 22, 2014
Rated 4.0 out of 5.0 by Beckyijane Favorite Hotel
My only problem was housekeeping waking me up way to early after not getting to bed until very late. 8:15 AM is uncalled for :((( Have stayed at Holiday Inn Express all over the country and never been woken up this early.
July 18, 2014
Rated 5.0 out of 5.0 by great golfer visit family
Desk people were great, and the short blond lady in the breakfast area was exceptional.
Thought the bath towels could have been a bit softer.
July 17, 2014
Rated 4.0 out of 5.0 by LeoBfromRI Convenient to the Airport
This Holiday Inn is one of many near the airport - it is a bit pricier, newer and is very convenient to the airport. The suites are not laid out well for a family as there are no partitions, but it did not seem to bother the hordes of kids staying on my floor.
July 15, 2014
Rated 5.0 out of 5.0 by cupcake1 comfortaqble room
comfortable room and spacious .all the amenities right down to an iron and board and hair dryer
June 26, 2014
Rated 5.0 out of 5.0 by Shars2 Gahanna location
Great facility, but it is very hard to see the sign. also, the drive way to the hotel was not paved very well.
June 19, 2014
Rated 1.0 out of 5.0 by Shuttle Yourself Complimentary Shuttle Service - Sometimes
This airport hotel shows on their website "Complimentary Shuttle", thus having a flight scheduled to land at 11:15pm I made my reservation. Upon arriving I called the hotel and was told our shuttle QUITS at 11 and I needed to call a taxi or rent a car. I called a taxi and added to my cost of stay when I could have booked at the hotel near airport property and had a nicer hotel room and not had a taxi fare. Not much of a reward for a Platinum Member. Next time I know and it is true of the old saying: "You get what you pay for". I also don't understand how you can have one of your properties list a service that is limited in hours and not detail out this critical information.
The other interesting fact was when I complained to IHG I was told that I would be contacted by hotel management and my issue would be resolved. I guess maybe they weren't specific on the time frame as I have heard nothing from hotel management.
June 8, 2014
Rated 5.0 out of 5.0 by Mingo13 Quiet, comfortable, and enjoyable.
We had just flown in from Scotland and had been up for 19.5 hours. It was so nice to have a quiet hotel room where we could relax and sleep.
June 7, 2014
Rated 5.0 out of 5.0 by Nrthvlle Another great HIE
My stay was what I have come to expect from Holiday Inn Express. Terrific service, clean and comfortable room. The staff often makes the difference and those meet here were top notch. Only complaint....I need a larger desk area for business use.
June 7, 2014
Rated 5.0 out of 5.0 by Lortm Good stay for a large group
Our lacrosse team needed a place to house at least 20 rooms of people and HI was able to accommodate and had plenty of customer service to pass around. We were extremely pleased with the hotel and the staff. Thank you for such a great stay on such short notice!
June 3, 2014
Rated 4.0 out of 5.0 by Scooter759 Friendly staff
The staff was friendly and the hotel was clean. I will be staying here again on my next trip to Columbus.
June 2, 2014
Rated 1.0 out of 5.0 by Chelle40 Terrible Beds
This was the worst Holiday Inn I have ever stayed in.The mattresses were sunk in and should have been thrown away.Management reduced my bill by 50% and still that was not worth ever staying there again.The name HOLIDAY INN should be removed from this location.
June 2, 2014
Rated 4.0 out of 5.0 by Pine5691 Room was average
This hotel was average. The landscaping and common area carpets need attention. This hotel is a little below standard of this brand of properties.
June 1, 2014
Rated 5.0 out of 5.0 by Kahless Great location and staff
We primarily used the hotel to avoid the morning rush hour traffic in trying to get to the Columbus airport. The shuttle worked beautifully, the trip to and from the airport was great. We were much less stressed.
May 30, 2014
Rated 3.0 out of 5.0 by MC_2014 Everything good spoiled with a horrible breakfast.
Rooms are wonderful, staff is awesome and friendly, the problem is the breakfast is BAD BAD BAD, that's the complaint in general by must customers, they promised to renew the breakfast in May, I was there the first week of May and is the same burnt gravy and burnt scrambled eggs, they just added a few apples and that's it, please fix the breakfast, go to another Hotel and copy theirs, everyone complains about the breakfast here, do something RADICAL, other than that is all right. Don't reply to my message, fix the breakfast for good instead.
May 15, 2014
Rated 1.0 out of 5.0 by Aaron39 Worst Holiday Inn Experience Ever
My wife and daughter were traveling for dance, so I told them to stay at the Holiday Inn as I have been platinum in Holiday Inn for business travel for the past 6 + years. I have always been happy in the hotels I have stayed and thought they would be comfortable at one as well. Apparently, this was not the case at this establishment. The suite that I booked for them apparently was very outdated and there were bugs on the wall and floor. After calling me, I convinced her to call the front desk, and they came up and captured the bugs, but knowing that the bugs were there made it very hard for them to relax or get a good nights sleep. The next morning, they went to the breakfast area and was disappointed by the lack of variety and quality of food. I would look for another hotel if in this area.
May 13, 2014
Rated 5.0 out of 5.0 by Tael Very Satisfied
The service is super nice.
I have two luggages to be shipped home. The staff are willing to offer a hand.
May 8, 2014
Rated 5.0 out of 5.0 by Stormin' Hotel in general
We enjoyed our stay at the Holiday Inn Express Columbus Airport. The hotel in general and the guest room were very clean and presentable. The staff was great and very willing to help with any problems which we did not have. The bed was comfortable and the shower was great. The hotel was quiet at night. We did not eat breakfast at the hotel as there was a Bob Evans right next door. I was surprised at the low price of the room since it is right next to the airport. The planes coming in and out did not keep us awake. Thanks for an enjoyable stay.
May 6, 2014
Rated 2.0 out of 5.0 by DomerSM Not the best IHG property in the area
I've stayed at this Holiday Inn Express property a few times before, but I can't say I would recommend it. There are nicer properties around town. In my most recent experience the hotel had my status wrong upon, when I asked them about it they just used an excuse that the computer hadn't updated, and didn't check to see if there was a mistake. We'll see if I get my bonus points... Unfortunately that wasn't the end of it. This hotel is a little dated, and on my first night the room was very noisy because of wind kicked up by a storm. Upon close inspection I realized the window wasn't latched because of some loose screws on the window latch. I did the best I could to get the window sealed with the limited tools available to me at the time. I mentioned it to the front desk in the morning and they said they would take care of it, and they did not. No big deal, my temporary job did the trick for my stay. In general it dark and dated hotel, a bit lackluster when dealing with guests, the breakfast selection isn't as good as another HI express down the road.
May 5, 2014
Rated 4.0 out of 5.0 by Altima Weekend shopping
Nice hotel close to Columbus airport and Easton Town Center. Pool is nice but no hot tub. Breakfast area is small but they did a wonderful job of keeping it stocked. Pull out sofa already had sheets and a blanket on it when we opened it up, that was a first for me.
April 29, 2014
Rated 3.0 out of 5.0 by Joe6216 Holiday Inn Express Columbus
When I travel I usually stay at Holiday Inn Express and I have to say my stay in Columbus was fair at best. To start with getting to the hotel was a challenge the pot holes in the access road have to be some of the biggest I have ever seen! The hotel appears to be older and hasn't been remodeled lately and kind of needs it. They do not offer any gifts or perks for platinum card members. Breakfast was very worn out no variety same options everyday. I know the Holiday Inn menu is pretty universal, but other hotels change it up by changing items every other day--bacon/sausage/biscuits gravy/eggs etc. Just a ho-hum stay, but Columbus/Gahanna, Ohio are kind of tired ho-hum destinations. So the hotel fit the community. The one plus is that the hotel is very close to the airport and the plant where I have to work.
April 20, 2014
Rated 1.0 out of 5.0 by BobBobBob HIE Computers Dwon - LEAVE
I arrived at this hotel about 11PM when their room check in computers down. The staff tried several different computers. I realize this happens. But, train your staff for a backup plan (how to assign a room and key). I waited over 15 minutes for a key after along day fo traveling. Thsi experience left a bad taste in my mouth for this HIE which I usually find very well run. Management should have a backup plan. PERIOD!
April 9, 2014
Rated 5.0 out of 5.0 by deanomite44 Great Hotel
I have stayed here a few times. I like the hotel as it is near the airport and convention center. I like to work out and they have a N/C membership with a local gym. The rooms are clean. There are only two things they could improve on:
1) Breakfast. I don't eat the cereal becasue they are all sweeted. Why they don't offer Cherios, I have no idea. Also, only bananas, no fresh fruit. But that is typical Holiday Inn Express
2) The driveway is full of huge pot holes and has been this way for years. They need to be fixed before someone breaks part of their car.
March 31, 2014
Rated 5.0 out of 5.0 by BW1920 Enjoyed everything
This hotel was welcoming, clean, good breakfast and nice swimming pool. Walk to two good restaurants also.
March 17, 2014
Rated 5.0 out of 5.0 by Gopjack Quick, Fair Price and Good Service.
I travel a fair amount and I know when I or my staff are in Columbus, we know the Airport Holiday Inn Express us going to provide a better product and service and H
a fair price.
March 9, 2014
Rated 5.0 out of 5.0 by Anty54 Comfortable & quiet
We were visiting my mom and stayed at this hotel. Bed was comfortable and the room and hotel were quiet. Got a great rate with my AAA Card. Would stay here again. Room was always clean and stocked with amenities needed.
February 16, 2014
Rated 5.0 out of 5.0 by EJMAC Excellent Staff
The staff was very accomadating and tried to recommend that best location for my request.
February 7, 2014
Rated 4.0 out of 5.0 by jkitsmiller2 Very convenient for the airport
This HIE is very convenient to the Columbus airport - it is just a few minutes away. They also have a shuttle to/from the airport.
I have stayed here several times and they are very good about recognizing me as a Platinum member and I often get a complimentary upgrade.
They are doing a lot of remodeling so it is looking a little more up-to-date.
January 17, 2014
Rated 4.0 out of 5.0 by Mimi7335 Glad we choose this hotel
We needed a hotel to stay at the Columbus airport for a next day flight. The hotel was a perfect solution. The room was very comfortable and we especially liked the quiet heating element which at some hotels is very noisy. The breakfast was more than adequate and the free airport shuttle was a plus. Our only problem was a call to the room at 4 am that was a mistake. We had asked for a 7:30 shuttle and it was marked incorrectly. Otherwise all was good.
January 2, 2014