Rated 4.4 out of 5 by 246
Rated 5.0 out of 5.0 by jim1500 Excellent lodging
Typical Holiday Inn Express hotel. Very comfortable, clean, with good service. Check in was slow due to the reservations being incorrect. I had done them via phone not directly with the hotel and there was some confusion. The desk clerk was great in clearing up the situation, but it was very time consuming.
October 16, 2014
Rated 5.0 out of 5.0 by Grayce I would prefer a softer bed.
I do wish there were hooks along the wall (left of the TV) to hang stuff up. I know there is a closet available but the ease of hooks (keeping things off the floor) would be great.
October 14, 2014
Rated 5.0 out of 5.0 by adam5116 Exactly as I expected
This hotel had everything I needed for a quick one-night work trip. The room was comfortable and clean. I had no trouble sleeping. The staff I encountered were all very polite and helpful. I will definitely stay here again if I have to return to OSU for an overnight trip in the future.
October 13, 2014
Rated 4.0 out of 5.0 by Tess 470 Brand new, friendly staff, some details missed.
I work for the university and always establish a good place to stay and needed a new one so chose this one. It is very convenient to all the university areas. It is brand new so everything is clean and new. The staff is friendly and attentive.I felt very safe both in and around the hotel no matter what time I cam in.
Why a 4 and not a 5? The first time I stayed there were 4 little bottles in the bathroom so I got ready to shower and found there was everything BUT shampoo, pretty inconvenient, I had to dress and go to the desk.
The next visit I worked all evening on my computer and at 11 tried to turn on the TV and it didn't work, bummer. I just went to bed.
I think housekeeping needs to pay a little more attention to details like those. Quickly check that lights, outlets and appliances work. Otherwise a very nice place.
October 11, 2014
Rated 5.0 out of 5.0 by Dolly1961 spacious room
My room was spacious enough to gather in for family visit between wedding and reception. We were also able to meet for breakfast onsite and visit more in a clean, friendly breakfast area.
October 8, 2014
Rated 4.0 out of 5.0 by osufan23 Leisure Stay was Nice (Recommend)
My husband and I stayed in the King Room w/pullout and the furniture, bathroom, TV and breakfast that was included in my room were all great along with staff. We were in town to visit sites that were close to the hotel. It has a Kohls and a few restaurants and Kroger near by so this gave us something to do in our spare time.
October 7, 2014
Rated 5.0 out of 5.0 by maezee Excellent facility
I am very impressed with this facility and would schedule again if I need to be in the Columbus area. I also had my brother and mother with me and they were also very satisfied with the hotel.
October 6, 2014
Rated 5.0 out of 5.0 by mm79 Safe and clean
The hotel feels safe, which to me is the most important part of my stay. Everything was clean and the people are very friendly and always willing to help
October 6, 2014
Rated 5.0 out of 5.0 by Princess and the Pea Nice Hotel
The manager who booked our stay was simply amazing. She was very accomodating to our family. We were there for a wedding and had several members of our family traveling to the area from out of state.
The overall appearance of the hotel is very nice. The beds are not very comfortable but I am very picky about my bedding.
The breakfast was always fresh and hot but not much variety. We were there for several days and something new would have been nice.
Overall- we had a wonderful experience and would definitely stay here again when in Columbus.
October 4, 2014
Rated 5.0 out of 5.0 by Dino the dinosaur great hotel near OSU
This hotel is new with moderate prices.
Wonderful staff, beds, exercise machines and pool.
You can walk across the road and eat Mexican food and have a drink. You can wake up and eat breakfast and read USA today.
We went to the pool and then to the hot tub and then to the pool and then to the hot tub. We worked out on the machines and then walked across the street to the Mexican restaurant. We watched an HBO movie and went to sleep. The staff was nice. We ate breakfast and read the paper and left.
The stay was so pleasant.
October 3, 2014
Rated 5.0 out of 5.0 by OSU Mom Very good experience, very reasonable room rate
Overnight stay while visiting my children who are students at OSU. Very clean
September 30, 2014
Rated 5.0 out of 5.0 by kshep Good location
walking distance to the stadium, nice rooms and pool, excellent customer service
September 24, 2014
Rated 5.0 out of 5.0 by MMR1 Good Stay
Excellent service, good breakfast and nice fitness facility
September 24, 2014
Rated 5.0 out of 5.0 by Jennes35 Happy with everything about my stay
We were in town for the Ohio State four-miler. We had a great stay at this hotel. The beds were comfortable. The staff was friendly. Breakfast was great. I would definitely recommend this hotel to others.
September 24, 2014
Rated 5.0 out of 5.0 by craig974 Wonderful Place to Stay
This is a wonderful place to stay, staff goes above and beyond for you. The service is just fantastic, rooms are clean and neat, breakfast is super, and you can get coffee anytime day or night and that just makes it for me. The bath and shower are super nice, adjustable shower head, great water pressure, clean and up to date looking. Beds and pillows are very comfortable also, so you get a good nights sleep. They have a nice looking pool area, along with a work out room, which neither of them I used to to time and reason for being there, but looked real clean. So will definitely stay there next time I have to be in Columbus.
September 23, 2014
Rated 5.0 out of 5.0 by Kathbabe Spotless accomodations
A very nice stay. we were there for our daughter's surgery @ OSU Medical Center. Not any fault of the hotel, my sleep was not good d/t worry. Express breakfast started a long day.
September 19, 2014
Rated 5.0 out of 5.0 by Janis68 Excellent employees
From front desk employees to house keeping it was a good experience. With my husband having surgery at Riverside the shuttle was a big plus. Our driver was very pleasant and delivered us on time.
September 18, 2014
Rated 2.0 out of 5.0 by Retired03 Attention to detail
We requested a 4:15 am wake-up call as my husband had to be OSU Medical Center at 5:00 am for a scheduled heart procedure at 7:00 am. Fortunately for us I remembered to set the cell phone alarm. We did not receive our wake-up call. Upon entering the lobby at 4:45 am, we saw the night clerk out in the hall. I asked if he was the young man who was suppose to call us at 4:15. He just looked at us, walked behind the desk and began looking through a file. We could not tell if he found the request or not. We did not receive an apology or any acknowledgement that such a request had been noted. I heard him say 4:12 but nothing followed that statement. We left to make our appointment.
I did request an extended stay and the concierge was very gracious in adding an extension.
It was an OSU football weekend; first home game of the season. I was very grateful for their accommodation.
September 17, 2014
Rated 5.0 out of 5.0 by StephD Central Location!
Whenever traveling for leisurely purposes, I always look for an area Holiday Inn Express/IHG hotel due to their consistently wonderful properties and service. This Holiday Inn Express did not let me down, and once again I left very pleased! The service was great, rooms are clean, and the location cannot be beat if you are visiting the OSU area. One of the best perks to this property was the game day shuttle! I will be staying at this property for my next trip to Columbus!
September 17, 2014
Rated 5.0 out of 5.0 OSU HIE
Good choice in the OSU area, close to campus, clean and comfortable rooms.
September 15, 2014
Rated 5.0 out of 5.0 by Marathoner262 They found and mailed my driver's license
Very good service. Cleaning staff also found my driver's license. They called me and offered to mail it to me at their expense.
September 14, 2014
Rated 5.0 out of 5.0 by Elwood Very nice for the price.
Elevators were easy to access but hard to find from the lobby. Everything was well kept, clean and neat. Breakfast was excellent and coffee was great.
September 11, 2014
Rated 2.0 out of 5.0 by Road Warrior SB Processed Food Galore
You would expect processed food at a hotel like this but the Eggs and Sausage items were so overly processed I had to trash them and go for yogurt, which was the blended kid.
The public areas were not as clean even after the morning rush.
September 9, 2014
Rated 5.0 out of 5.0 by df60 Good Location, comfortable beds and pillows
This stay at HI Express was typical of the good rooms and quality accommodations of this chain. Could use real eggs for breakfast.
September 8, 2014
Rated 1.0 out of 5.0 by KH839 Need to improve many areas.
It was big disappointed from this hotel.. There was not enough staff at the night. When I checked in there was no one at the desk, when I needed to check some, no one answered a phone call from room so I went down to the desk but there was no one. Also the hotel did not recognize IHG members.. I requested a wake-up call at 4am and got a wake-up call at 4:30am. Explained what happened to GM next day, but no follow up. I just felt that GM even doesn't care customer's issues and also what customers feel.. Need better managements and also training for the staff.
September 6, 2014
Rated 4.0 out of 5.0 by Cambone Nice rooms and great service.
The rooms were spacious and comfortable, the service was great and the free breakfast exceeded all expectation. Free parking always a plus.
September 4, 2014
Rated 3.0 out of 5.0 by elkaholic Comfortable room, good service, poor breakfast
Food that should have been hot was barely warm to cool. Other than that, hotel ok.
August 31, 2014
Rated 5.0 out of 5.0 by Bill N Close to OSU
Clean and convenient. Friendly and responsive staff.
August 28, 2014
Rated 5.0 out of 5.0 by renatoegydio Great hotel
Everything perfect !!!
Thanks very much !!!
Hope to be back soon.
August 28, 2014
Rated 5.0 out of 5.0 by Our 3rd BUCKEYE! A Class Act
With several students having attended OSU and needing a new place to stay while we visit, we went searching hotels in the OSU area near where we have always stayed. Location was key, and of course we wanted something that was a great value.
I placed a call to the hotel with a few questions of my own, and the staff checked into them and promptly returned my call within minutes. That's what I call customer service!
Holiday Inn Express was AMAZING! Clean atmosphere, very friendly staff, and a much better value for our hard earned dollars!!!
August 26, 2014