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Rated 4.4 out of 5 by 37 reviewers.
Rated 4.0 out of 5.0 by Nice family environment -Pet friendly -Family oriented with nice entertainment area in lobby -Great staff -However, did have a musty smell to hallways June 12, 2014
Rated 5.0 out of 5.0 by Great Stay Overall the stay was great, but did request towels from cleaning staff on our way out for the day, but they did not leave any clean or extra towels. We had to go back downstairs to pick them up when we returned. June 6, 2014
Rated 3.0 out of 5.0 GARBAGE. The overall experience was good, what it kill it was that The iron located in my room didn't work properly and i hate wrinkles. the second one that really disgust me, was huge bags of trash in the hallways. and this one is for all IHG hotel, im vegetarian, having a decent breakfast at holiday inns express its a nightmare. except for non very helty options. in regular holiday inns since they have restaurant there is like 2 - 3 options to choose, but definitely you guys need to add almond milk to our breakfast options. February 22, 2014
Rated 5.0 out of 5.0 by great place this was a wonderful place. Our only draw-backs were the horrible french toast at breakfast, our room was next to the stairwell and inconsiderate people let the door slam, and the toilet area is very small (can't close the door until you are all the way inside. The suite itself is well equipped,the space is good. Wish the evening reception was every night of the week (only tues-thurs) It was great! January 8, 2014
Rated 4.0 out of 5.0 by Convenient and dog friendly We routinely travel with our dog and appreciate clean quiet dog friendly hotels. Our room was clean but we had rather noisy neighbors over head. The breakfast was pretty basic and the fresh fruit was minimal. Considering the cost of the room especially with the extra charge for the dog the breakfast was rather disappointing. January 2, 2014
Rated 4.0 out of 5.0 by Excellent quality Great room and service. The Business center was lacking though. December 26, 2013
Rated 5.0 out of 5.0 by Great Room The room was fantastic - like a small apartment that I could have lived in! December 24, 2013
Rated 4.0 out of 5.0 by exercise eq. only problem I had was the exercise room. equipment is in need repair, universal gym was not in working order December 9, 2013
Rated 5.0 out of 5.0 by Excellent Stay I will return to stay at every chance I am in the area. Fantastic Staff all around, EXCELLENT place to stay for work or family fun. November 29, 2013
Rated 3.0 out of 5.0 by Uncomfortable bed and unexpected room problems We have had this company for a long time in many different cities and rated the best qualities and services but at this Staybridge Suites in Convington, LA is the most unpleasant hotel that we ever slept due to many unexpected issues in the whole room. For example, the beds were horrible and cheap. The shower water was out of the range making it harder to wash off the body soap. In the kitchen area, the door knob, came off in loose and hardly opened the door for trash which it was very inconvenience. Also, the A/C was terrible because it stops off and on in the middle of the night causing the cold and warm changes back and forth that we couldn't sleep well. The worst of all, the toilet is not flushing properly. We were fed up with this so we went to the front desk and requested another room which it was across from it. It was better because the toilet and door knob are functionally working but the beds are still the same as well as A/C. They apologized and credited us the half price for the second night but it should have credited one night instead. We like the Staybridge Suites because we have dogs but for this location we prefer a different hotel instead. November 20, 2013
Rated 3.0 out of 5.0 by Reservation? I reserved one smoking room and one non-smoking room. We were told that the only smoking rooms available weren't clean, so my coworker had to get a non-smoking. They promised to get him switched over to a smoking king suite and it never happened. In terms of the room, it wasn't as clean as I remember them being previously. There were some stains on the doors and walls, and the couch and chair looked very dingy. We make a trip for business that is almost a week long twice a year, and I believe we will be switching hotels. October 26, 2013
Rated 5.0 out of 5.0 by Excellent- best room ever from a "chain" hotel! Modern, well appointed lobby; large room with comfortable sitting area; great mattress/slept like a baby. The full kitchen was a nice surprise as well. Staff was very courteous & helpful. The complimentary full breakfast was not expected & offered a huge selection of choices & was way beyond the typical pastries/coffee/juice. Wish you had more locations in our area (Alabama). Thanks again for a wonderful stay! October 26, 2013
Rated 5.0 out of 5.0 by Excellent Stay at the StayBridgeThe is hotel This hotel is really very comfortable and the people who work here make the stay more pleasurable and lets us feel at home. My fellow co workers all stay here and stay the week and always get a very warm welcome and a great well wishes when we leave. The Rooms are very comfortable and you could not ask for a better stay. The Breakfast is very good as well and the dinner is great as well. Thanks so much. October 21, 2013
Rated 5.0 out of 5.0 by Nice location and wonderful staff Staff allways nice and ready to serve. Good breakfast October 2, 2013
Rated 5.0 out of 5.0 by A most enjoyable experience. Great staff!!! Eric was especially helpful with regards to all needs and requests. Room was clean and bed very comfortable. Will definitely stay again and recommend to others. September 17, 2013
Rated 5.0 out of 5.0 by Great stay! Clean, comfortable and friendly staff. Thank you for a great stay. September 5, 2013
Rated 5.0 out of 5.0 by Great location, Friendly Customer Service, Clean, Great Price Upon checking in, I received friendly, courteous customer service. I had a couple of requests which were accommodated without hesitation. The location is great, the room was smoke free, clean and the bed was very comfortable. Entertainment includes a nice theatre room, a pool with available grill and an exercise room. The hotel offers their guests availability to computer and printing if needed along with free WIFI for personal electronics. The breakfast room is neat and clean and offers a wide selection of food and beverages. It is home away from home! August 29, 2013
Rated 4.0 out of 5.0 by Comfortable Room and Customer Service The front desk customer service agents were outstanding. The room was in good condition. I would recommend this hotel to anyone looking for a family friendly hotel and good customer service. July 11, 2013
Rated 5.0 out of 5.0 by Comfortable, Quiet, Great Service, Clean Great for Business but very kid friendly as well. I stay here to provide contract medical work to a clinic in town but we also have our patients and their families stay here as well. Very accommodating and very willing to put for extra effort to assure satisfaction. Would stay no where else on the Northshore! July 4, 2013
Rated 4.0 out of 5.0 by Weekend breakfast Found the 7:30 AM start time yo be to late for travelers. The 6:30 AM start time during the week was great. Breakfast was excellant each day. June 7, 2013
Rated 4.0 out of 5.0 by Perfect for 10 day stay Liked having a full kitchen in the room. Liked having a one bedroom suite. Food and service were excellent. Enjoyed happy hours. Property/ room was nicely quiet. My dog was welcome at the property. Property was clean and stylishly decorated. Was disappointed that the Internet advertised a hot tub and none was provided. The pool was nice though. Disappointed that most of the fitness machines were out of order. June 4, 2013
Rated 5.0 out of 5.0 by Great suite for the price perfect in every way. It was so nice to check in and open the door to a clean, comfortable suite. No complaints at all. Will definitely stay at again. May 31, 2013
Rated 5.0 out of 5.0 by The room was excellent I booked a room for a night in Covington before we departed on a cruise out of New Orleans the next day. The price of Staybridge Suites were so much cheaper than any hotel I found in New Orleans and much nicer too. Over the years I have stayed in New Orleans and Covington hotels but none have been this nice or affordable. The room was very clean and the bed felt awesome after the long car ride. The staff was very friendly and the breakfast was much better than most. They offered a lot of amenities but since we were there for only one night we did not get a chance to try any of it. Also about Covington..the crime rate is much lower than New Orleans and I highly recommend giving this town a tour. May 28, 2013
Rated 5.0 out of 5.0 by Clean and quiet This property is always clean, quiet and has a very professional staff. It is well run and the front desk help is always available and helpful. I have stayed here numerous times and will return again because of the service. May 19, 2013
Rated 5.0 out of 5.0 by Total experience My husband and I, and our two pups, stayed at this location for about 2 1/2 mos. previous to this visit. We were always satisfied, and felt as though we were visiting old friends on our recent stay. April 12, 2013
Rated 1.0 out of 5.0 by People I love how nice all the people are that work there. February 6, 2013
Rated 1.0 out of 5.0 by Employees I Love how personal everyone is! They know you by your first name and are always eager to help with anything!!! January 28, 2013
Rated 5.0 out of 5.0 by Excellent service, professionally run Front desk (Brandon) was friendly, very helpful; very comfortable suite, more than adequate space, clean. Dining area well organized, food variety expansive, hot was hot and cold was cold. Parking lot well lighted; plenty of grassy safe areas for dogs with plenty of trash cans for dog products. Would definitely stay here again. Would buy stock in this company. January 15, 2013
Rated 5.0 out of 5.0 by Staff I had a schedule change requiring me to make a hotel change on a short notice. The hotel clerk was very pleasant as he accomodated me in getting a room for one night. Staff usually follow the lead of their management. This means the hotel manager, JD does a GREAT job and is an asset to your hotel chain. I will stay there again when scheduled in the Covington area. November 2, 2012
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