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Rated 4.3 out of 5 by 71 reviewers.
Rated 4.0 out of 5.0 by great happy hour Happy hour was great...food and beverages provided August 18, 2014
Rated 5.0 out of 5.0 by Large, comfortable suite! We were so pleased with the Family Suite we reserved! The one bedroom suite was large and very comfortable! The two queen bedroom was spacious and the beds and all the bedding were very comfortable! The living room area with the sofa bed had modern décor and comfortable furniture! The entire suite was surprisingly large! It was all very clean. The hotel was convenient as it was right off the interstate. The area around the hotel and the landscaping was all very attractive! We plan to use Staybridge Suites in our future travels! August 18, 2014
Rated 5.0 out of 5.0 by Safety Felt very safe and was comfortable when in the room or just going to the social hour or breakfast. August 18, 2014
Rated 1.0 out of 5.0 by THE WORST PLACE EVER GONE! I WAS NOT RECOGNIZED AS A IHG GOLD AT ARRIVAL. I DID NOT RECEIVE A WELCOME BONUS AS POINT OR DRINK. WE BOOKED THE NIGHT AS A REWARD NIGHT. I ASKED ON RESERVATION FOR A QUITE ROOM AWAY FROM LIFT AND I RECEIVED ONE IN FRONT OF IT. WE ASKED TO CHANGE ROOM AND THEY REPLIED US TO PAY AN EXTRA FOR UPGRADE THE ROOM.. ON THE DAY OF DEPARTURE I TRIED TO FIX THESE PROBLEMS WITH FRONT DESK AND THEY REPLIED ME TO MAKE A REVIEW. WELL, FINALLY I WAS NOT AVAILABLE TO ENTER REVIEW UNTIL I ASKED SUPPORT TO IHG TO WRITE IT, BECAUSE THE REVIEW BUTTON WAS DISABLED.... WELL, AT THE END AS YOU CAN SEE AND READ I SUCCEDED! CONSIDER THAT I AM A GOLD AND MY HUSBAND IS A PLATINUM,, WHICH MEANS THAT WE NORMALLY KNOW AND USE IHG HOTELS. WE ARE NOT OCCASIONAL CUSTOMERS. WE SUGGEST TO CUSTOMERS TO BE AWARE. WE SUGGEST TO IHG TO MONITOR THIS SITUATION AND WE ARE AVAILABLE FOR ADDITIONAL INFOS AND DATA ON REQUEST. WE DO NOT HAVE ANYTHING TO SUGGEST TO THE HOTEL, IT SHOULD BE COMPLETELY UNUSEFUL. RGDS August 15, 2014
Rated 5.0 out of 5.0 by Comfortable room Great experience all four nights. I highly recommend Staybridge Suites in West Des Moines, Iowa. August 13, 2014
Rated 2.0 out of 5.0 by Dirty We had many problems there were not addressed by the staff and we will not stay again. August 6, 2014
Rated 5.0 out of 5.0 by more than I was needing Nice hotel and very contemporary and clean. We had the fire alarm situation that was never explained and lots of confusion. Thank goodness no real danger just a interruption pain. August 3, 2014
Rated 4.0 out of 5.0 by Nice size kitchen and comfortable bed Overall experience was positive. The room was a nice size for 2 people. Enjoyed having a full kitchen and be able to cook in room if you wanted. Could improve on cleaning of rooms. Front desk staff could be friendlier, but all other staff was very accommodating. July 22, 2014
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