Rated 4.3 out of 5 by 68
Rated 1.0 out of 5.0 by PAT1961 THE WORST PLACE EVER GONE!
I WAS NOT RECOGNIZED AS A IHG GOLD AT ARRIVAL.
I DID NOT RECEIVE A WELCOME BONUS AS POINT OR DRINK.
WE BOOKED THE NIGHT AS A REWARD NIGHT.
I ASKED ON RESERVATION FOR A QUITE ROOM AWAY FROM LIFT AND I RECEIVED ONE IN FRONT OF IT.
WE ASKED TO CHANGE ROOM AND THEY REPLIED US TO PAY AN EXTRA FOR UPGRADE THE ROOM..
ON THE DAY OF DEPARTURE I TRIED TO FIX THESE PROBLEMS WITH FRONT DESK AND THEY REPLIED ME TO MAKE A REVIEW.
WELL, FINALLY I WAS NOT AVAILABLE TO ENTER REVIEW UNTIL I ASKED SUPPORT TO IHG TO WRITE IT, BECAUSE THE REVIEW BUTTON WAS DISABLED....
WELL, AT THE END AS YOU CAN SEE AND READ I SUCCEDED!
CONSIDER THAT I AM A GOLD AND MY HUSBAND IS A PLATINUM,, WHICH MEANS THAT WE NORMALLY KNOW AND USE IHG HOTELS.
WE ARE NOT OCCASIONAL CUSTOMERS.
WE SUGGEST TO CUSTOMERS TO BE AWARE.
WE SUGGEST TO IHG TO MONITOR THIS SITUATION AND WE ARE AVAILABLE FOR ADDITIONAL INFOS AND DATA ON REQUEST.
WE DO NOT HAVE ANYTHING TO SUGGEST TO THE HOTEL, IT SHOULD BE COMPLETELY UNUSEFUL.
August 15, 2014
Rated 5.0 out of 5.0 by racingirl Comfortable room
Great experience all four nights. I highly recommend Staybridge Suites in West Des Moines, Iowa.
August 13, 2014
Rated 2.0 out of 5.0 by dsmstay Dirty
We had many problems there were not addressed by the staff and we will not stay again.
August 6, 2014
Rated 5.0 out of 5.0 by lumpy77 more than I was needing
Nice hotel and very contemporary and clean. We had the fire alarm situation that was never explained and lots of confusion. Thank goodness no real danger just a interruption pain.
August 3, 2014
Rated 4.0 out of 5.0 by jk02 Nice size kitchen and comfortable bed
Overall experience was positive. The room was a nice size for 2 people. Enjoyed having a full kitchen and be able to cook in room if you wanted. Could improve on cleaning of rooms.
Front desk staff could be friendlier, but all other staff was very accommodating.
July 22, 2014
Rated 2.0 out of 5.0 by Kay B120 4th of July bust
Three day stay was a bust due to a room that had needed cleaning. Lack of accommodation for light housekeeping request. Apparent staff employee problems to handle the weekend patrons. A disappointing experience.
July 16, 2014
Rated 4.0 out of 5.0 by susan2960 Close to everything
We needed to be close to shopping and friends in West Des Moines so this was great. The walking path was good also. Lots of families at the hotel as it was a holiday weekend so not able to use pool due to lots of little kids swimming. Like the idea of being able to use facilities bikes! Will use this hotel again.
July 8, 2014
Rated 5.0 out of 5.0 by Land of Enchantment bound Amazing hotel
This is the first time my family and I stayed at a Staybridge and we will be back! From the evening social hour of free brauts and burgers to an amazing breakfast, as well as a roomy home away from home that accommodated our family of four and a dog, the hotel couldn't be beat! Thanks for an awesome stay, Staybridge! We will use your hotel in the future!
July 4, 2014