Rated 3.8 out of 5 by 136
Rated 1.0 out of 5.0 by MNCHRIS Old, tired, not up to HIE Standards, Make them update, or don't let them be flagged an HIE
I am pretty loyal to IHG. Due to geography, I mostly stay in HIE properties. The point of staying in a chain property is because I know what to expect. They are supposed to have brand standards across all properties. Apparently, this hotel slipped by.
This used to be a hotel owned by Drake University and at some point it became a HIE. It is in dire need of updates. All of the finishes, floors, windows, bedding and especially bathrooms. It was almost bad enough that I went to a different hotel. But, I was only there for one night so I figured I could make it.
The bathroom was old and worn out (see pics). When the room is this old, it looks dirty, whether it actually is or not. Plus with the crumbling ceiling and rust spots in the bathtub, I don't think they are keeping up on their maintenance. If a property can't do regular maintenance properly, then I question their ability to do effective cleaning.
This property also seems to have electrical problems. There seems to be "mini/micro" surges that would flicker the lights and cause my noise machine app to skip. Very annoying and made it difficult to sleep.
The staff I dealt with at the front desk and the breakfast area were both great.
IHG in general does not seem to be consistent across brands. I have stayed at really nice HIEs and then ones like this. Regular Holiday Inns are always hit or miss. IHG, please do a better job of enforcing brand standards. I want to know that I will always be getting a similar level of quality/comfort when I stay at HIE.
August 24, 2014
Rated 4.0 out of 5.0 by practical traveller comfortable quiet room
Good for overnight stopover while travelling. Front desk was very efficient and welcoming. Drake Diner next door had wide selection for supper. Bed was comfortable, blockout curtains helped us sleep in.
Room was spacious. Several options at free breakfast
August 19, 2014
Rated 3.0 out of 5.0 by dr saj Stay at the Drake
The staff was great... However, the room was in disrepair w/ peeling paint on the bathroom ceiling, dated furnishings, and a very old, loud A/C unit. If it had been extremely hot, I doubt the unit would have effectively cooled the room. This hotel is in desperate need of updating - other Express Inns at which I have stayed have been in much better condition.
August 18, 2014
Rated 2.0 out of 5.0 by davensis poorly maintained
we chose this hotel because we usually know what to expect from a Holiday Inn Express. This inn was the exception. Poorly maintained especially in the bathroom, The door knob was so loose that I was unable to open the door after closing it. Finally was able to get the door open and report to the front desk. Desk person came down with a screwdriver and tried to fix but could not. Toilet ran thru continually and was very annoying. cleaning staff was exceptionally loud early in the morning.
August 17, 2014
Rated 3.0 out of 5.0 by Allison399 Okay
The hotel and staff met expectations, but we did not feel comfortable with the surrounding area.
August 16, 2014
Rated 5.0 out of 5.0 by B E Ruckity Comfortable bed
The beds were very comfortable and the room was as well in terms of temperature and the like. The greatest concern was the bathroom cleanliness and upkeep. The biggest problems were blood stains on the wall and also the fact that the larger towel were not replaced for the second night of our stay by the staff responsible for that function.
August 15, 2014
Rated 5.0 out of 5.0 by Omaha12345 One of the best!
We always stay at this hotel when coming to Adventureland! Its a little farther but definitely worth the drive. Super quiet and clean!
August 15, 2014
Rated 3.0 out of 5.0 by Bruner No TV, no telephone dialtone
Eager to rest after delayed flight and late arrival; however, could not watch television, nor set wake-up. Not in a hurry, even thought I might take in Iowa State Fair, but struck out for northeast Missouri home forenoon.
August 13, 2014
Rated 4.0 out of 5.0 by cokekdi Comfortable and good breakfast selection
Bed were very comfortable
pillows were great
Breakfast bar was very diverse
August 12, 2014
Rated 4.0 out of 5.0 by Lamotta Beautiful Hotel
We had a pleasant stay at the Hotel there in Des Moines. It was very easy to schedule our stay there and the check in was very smooth. The breakfast was awesome!
August 12, 2014
Rated 1.0 out of 5.0 by Brian11S Smelly and Damp
As a bi-weekly user of IHG properties, this will definitely be a property I will not return to. The room was so damp the carpet was moist, awful smell, ceiling above the shower was dripping from the upstairs bathroom. Because of the dampness of the room the bathroom door would not close because it was so warped. Hallway was littered with towels in the morning from housekeeping and just yuck!! Major renovations need to be done at this property and sooner than later...
August 11, 2014
Rated 5.0 out of 5.0 by Cindyh520 Holiday Inn Express - Des Moines At Drake Univ
One of the best Holiday Inn Express facilities, excellent location, extremely nice grounds, within walking distance to several restaurants, comfortable beds and pillows, very clean rooms, very pleasant stay
August 11, 2014
Rated 4.0 out of 5.0 by AndrewIA An alright place to stay.
I think the only reason for the price I paid was due to location. I've stayed in much nicer properites for quite a bit less. Other than that, this property is simply a place to stay, nothing exceptional.
My biggest complaint would be not having a clean room available at check-in. Both the individual checking in ahead of me and myself were delayed because at 3pm rooms were still not available for check-in.
August 8, 2014
Rated 5.0 out of 5.0 by Runner00 Excellent value and great location
My daughter and I stayed at this hotel while visiting Drake University during Iowa Private College Week. We were only 2 blocks from campus. We will certainly stay there again on future visits.
August 7, 2014
Rated 2.0 out of 5.0 by Runner2014 Rennovation needed
We chose this hotel strictly for the location during the AAU Junior Olympics.
Most of the staff were pleasant and the bathroom was clean. However, the carpets are stained and the room always smelled musty. We bought air freshener clips to mask the odor.
This hotel needs to replace all the carpet, add mini refrigerators to the room and eliminate the sliding doors on the first floor.
August 7, 2014
Rated 4.0 out of 5.0 by Paul Great Service and good location for Drake University
Great hotel with good service near Drake University. We go there all the time (when it's not booked) during our Des Moines visits. On occasion, they do have events and it can be noisy, but that has not been our general experience.
August 7, 2014
Rated 5.0 out of 5.0 by Trish 22 Nice place to Stay
This was a good hotel for walking over to Drake Univ...The breakfast was fine...the kids enjoyed themselves...we just wish they had a pool for the last day of stay....
August 7, 2014
Rated 4.0 out of 5.0 by jady comfortable room
The whole experience was good but, want to add that in the handicapped room we were changed to, did not have an exhaust fan in bath. Got very foggy and needed to wipe down mirror each time to see.
August 7, 2014
Rated 2.0 out of 5.0 by Jen75 Good Value
As we have come to expect from most of our holiday inn express experiences, we had a nice stay. However, this is the very first IHG we stayed in where we will not return. Some of the front desk staff was unfriendly. Upon checking in, we were told our room may not be ready yet? It was already 6pm and that is unacceptable! Throughout the entire hotel (with the exception of our room) it was filthy. The floors and stairways, as well as the elevators had not been cleaned/vacuumed and there were stains everywhere. Although our room was fairly clean, there were "hairs" in the tub and it looked as though it had been "cleaned" with a dirty cloth. The best experience was the breakfast and the value for the room we received. The breakfast staff (I did not get the young girls name) was extremely friendly, welcoming and accommodating.
August 6, 2014
Rated 2.0 out of 5.0 by Runner2014 Mixed Review
The reason we chose this hotel was it's proximity to Drake Stadium for a track event. So for that reason, we liked the hotel.
However, our room always had a musty odor and we bought air freshener clips to help cover that. The beds were comfortable. The carpets were stained. The bathroom was a decent size. Did not like the sliding door of our first floor room opening onto a courtyard. And with that came night time noise from other families and children.
Overall, the hotel just needs to update and replace all carpet. Also, add a second ice machine and vending machine. Many times during our stay the ice machine was out of ice.
August 5, 2014
Rated 2.0 out of 5.0 by Afghan Hound COMFORTABLE BED, HOUSEKEEPERS PLEASANT !!
YOUR BREAKFAST EXPERIENCE NEEDS LOTS OF HELP.
YOU RAN OUT OF FOOD--THE PEOPLE WERE TRIPING OVER EACH OTHER TO TRY AND GO BACK AND FORTH TO THE FRONT DEST TO HEAT AND PREPARE MORE FOOD, THEY NEED A BIGGER KITCHEN AREA, AND A BIGGER OVEN TO PREPARE FOR THEIR GUESTS.
THEY WERE FRUSTRATED, AND ASKED US TO REPORT THIS TO YOU.
AS YOU KNOW, FOOD IS ONE OF OUR BASIC NEEDS, AND PREPARATION FOR THE QUALITY AND AVAILABILITY OF IT IS ESSENTIAL !!
WE HAVE BEEN AT YOUR OTHER LOCATIONS --WE WERE SHOCKED AT YOUR INABILITY TO SERVE A PROPER BREAKFAST. YOUR ADVERTISEMENT DOES NOT RING TRUE AT THIS LOCATION.
ON ANOTHER NOTE, ASHLEY, AT THE FRONT DESK WAS A JOY TO WORK WITH. SHE HAS A MOST PLEASANT TELEPHONE VOICE,AND IS AN ASSET TO YOUR COMPANY.
August 1, 2014
Rated 5.0 out of 5.0 by Stella65 Location
I was so impressed with the location and size of this hotel A property on the Drake campus and convenient for walking and dining. Nice atmosphere
July 31, 2014
Rated 5.0 out of 5.0 by CMWL Excellent service
Excellent service, staff was friendly and helpful at every interaction. Very clean in every area which makes for better sleep. Excellent!
July 28, 2014
Rated 4.0 out of 5.0 by DRMu Great check in service
We were greeted. The clerk did not know I was a Priority Club member until he saw my card and saw in the computer that I had been a member over 10 years. At another hotel in Abilene Kansas we were even given bottles of water because we were members. Des Moines hotel only gave us internet service and late check out which we did not use since we were awakened so early because of banging doors.
July 24, 2014
Rated 1.0 out of 5.0 by Robin6bird Terrible experience
For the third stay, we have encountered service that I find unacceptable in a Holiday Inn. The front desk personnel is rude and does not appear to be glad you are a hotel guest. For reward members they do not inform you of the points or treat bag option. The rooms SMELL. The beds are not comfortable. The a/c systems are highly ineffective. The rooms are clean and the breakfast options are good - but that is the only positive comment I can make. This last stay we cancelled our days after the first night and went to HI - Mercy also in Des Moines. That is an awesome HI.
July 23, 2014
Rated 4.0 out of 5.0 by eyesofblue Great Service, hotel very comfortable.
I liked the hotel. It was comfortable and I had a great stay. The hotel also provided a free breakfast which was wonderful, a variety of good food. Just great. People were very nice. Staff real good. I would stay there again.
July 23, 2014
Rated 4.0 out of 5.0 by footballDad Nice, Clean Rooms
Spacious and clean rooms. Easy to access. Breakfast area could be bigger . . . went once and had to leave because it was full. Came back a short time later and was able to eat. Loved the diner next door for dinner. Heard a thumping noise off and on throughout the night that made sleep a little difficult. Overall, a nice place to stay.
July 23, 2014
Rated 4.0 out of 5.0 by nemokarl No pool
The lack of a pool or workout room is a disadvantage for this hotel. The breakfast room would have been cleaner if the gal had cleaned the tables after us during some of her way too frequent in and out visits that were to the point of being annoying.
July 17, 2014
Rated 4.0 out of 5.0 by kwhal Nice place to stay
Nice hotel, very friendly and attentive staff. I do wish the fitness center had more than 1 treadmill. Breakfast was good, the room was very clean and quiet and my stay was very nice.
July 14, 2014
Rated 5.0 out of 5.0 by cking1229 Quaint building
This is not a typical Holiday Inn Express. It is in a former Drake University building. Loved that room looked over nicely landscaped courtyard and I could open the sliding door wall for fresh air sleeping. Small like a boutique hotel. A pleasant surprise. Wish I could' ex stayed around to explore the neighborhood.
July 13, 2014