Rated 4.4 out of 5 by 83
Rated 5.0 out of 5.0 by SK65181 Excellent!
From beginning to end the experience was fantastic, out of this world customer service, great room, all in all a comfortable stay.
July 28, 2014
Rated 5.0 out of 5.0 by Mjktee Very nice!
Great place to stay. The lobby, our room and the pool area were very clean.
July 25, 2014
Rated 5.0 out of 5.0 by Heinz718 Great Wedding Staff
Ask for Heidi! She is an amazing wedding coordinator
July 22, 2014
Rated 4.0 out of 5.0 by SRex Great Staycation
We stayed for two nights. The hotel was very clean and comfortable. The staff was courteous and friendly.
I would happily stay there again!
July 17, 2014
Rated 4.0 out of 5.0 by NKing Comfortable Accomodations
Clean, comfortable, with no surprises, the property was well done and as expected of Holiday Inn.
July 10, 2014
Rated 5.0 out of 5.0 by Skitmyst Very Accommodating
We were in town for a wedding and the front desk staff was able to find two available rooms for our family a couple hours before check in. My in-laws even received an upgraded room. Everyone was very friendly, the rooms were comfortable and we enjoyed our stay. We had an outside room and never once heard a peep from the waterslide/pool area.
July 2, 2014
Rated 4.0 out of 5.0 by Kate1414 Expensive one night stay
Customer service was great, room was comfortable and clean. The price was insanely high for only being in the hotel a few hours, got woken up from noise, and no continental breakfast (breakfast prices were extremely high).
June 24, 2014
Rated 4.0 out of 5.0 Only one disappointment this time
When traveling to Minneapolis area, my family stays here quite often as I have a brother in Lonsdale, MN and a brother in Rogers MN. This past visit was unexpected as my nephew passed away. Luckily we were able to get a room as it was relaxing and nice as usual. The only disappointment we had was when we finally had a chance to utilize the pool with our youngsters, we found out after we got down to pool area, the bigger portion of the pool was closed off due to chemicals added and it wasn't goin to be ready until basically checkout. My kids were so disappointed as they are too old for the lil kiddie pool and really didn't want to I into hot tub. Next time, please notify customers if this situation. At checkout, I was going to bring up to front desk worker, but he was on phone and didn't ask how my stay was so I just forgot about it. I love the hotel and location, but once again the pool was my only issue.
June 23, 2014
Rated 5.0 out of 5.0 by mburnside Amazing Pool and Great Hotel!
This pool is great for families with children and adults without. There is a great waterslide and also a wading pool for small children. The hot tub is huge and there is a game room too. Everything is quiet in the room areas.
June 23, 2014
Rated 5.0 out of 5.0 by sherilk exceeded expectations
I recently had an appointment in Minneapolis and wanted a place to stay before driving home in the morning. I was pleasantly surprised at this Holiday Inn. The staff is friendly and helpful, the beds are very comfortable, the room's air was working perfectly on a very hot day, and the hotel restaurant was quite good. Absolutely nothing to complain about....I'd definitely stay there again!
June 20, 2014
Rated 5.0 out of 5.0 by Naturally Clean, comfortable and wonderful service!
Have no fear about staying here...excellent choice for us late at night and needing to get to sleep. Everything was great, including the staff and the excellent bed/pillows. And the room was clean!
June 17, 2014
Rated 5.0 out of 5.0 by JACK79 good stay and refreshing staff
I DON'T WANT ANY FREEBIES JUST WANT TO COMPLIMENT THE EXCELLENT STAFF FOR THEIR DOWN HOME ATTITUDE AND ATTENTION TO MY WHIMS AND NEEDS TO MAKE AN OLD MAN FEEL LIKE HE IS HOME, THE ONLY THING MISSING WAS MY DOG AND CAT AND A WIFE TO NAG ME !!
I THINK YOU NEED THIS STAFF TO TRAIN HOTEL WORKERS !!!!!!!!!!!!!!!
June 12, 2014
Rated 5.0 out of 5.0 by Cuda986 Diamond in the rough
As you drive near the property, you almost wonder if you made a good choice...let me be straight with the you, this is now in my TOP 10 properties of all time!
June 7, 2014
Rated 5.0 out of 5.0 by Chlpnw Excellent service and foood
Great customer service and the food was excellent. along with the restaurant service.
June 6, 2014
Rated 4.0 out of 5.0 by Rosco73 Kid Friendly
As a platinum member I was upgraded to a 2 queen suite. We were in town for our district Taekwondo tournament and spent the entire weekend as a getaway.
Pros: Large room with comfortable beds. All the TV's worked and the room stayed a very comfortable temperature. Hotel staff was courteous, nice and efficient. The pool was fun for the kids. The hotel keeps staff available to monitor the water slide. The pool area was really neat and atmosphere was relaxing.
Cons: The pool area was designed for little kids. There is not much for an adult to do if you just want to swim. My room had a window next to the door. I had a great view of the hallway. This got a little creepy. I was watching a show and laying on the couch. When I sat up there were two guys in the hall watching with me. No harm, just weird. The restaurant was a disappointment. VERY over priced and slow service at breakfast. I was one of two tables and had to wait. Signature french toast, OJ and sausage for two was almost $35 before tip.
Overall I enjoyed my stay. The kids had fun and we all slept well. There is plenty to do and eat within a few minutes of the hotel.
June 4, 2014
Rated 5.0 out of 5.0 by R.Thomas very clean hotel and excellent personnel
Check in very quick and effortless. Cassandra (I believe) was on duty then. Excellent employee------service industry needs more like her !
Bed lamp in room was broken-----replaced with new lamp in 7 minutes. Room and entire facility was very clean.
Will absolutely stay here again when visiting the twin cities.
June 3, 2014
Rated 4.0 out of 5.0 by Michael3209 Very quiet and clean.
The room was nice and the lobby was comfortable. Enough for the Kid's to do. The restaurant has a poor waitress which really ruined my experience with my Son, but the other ones made up for it. Other than that, it's a nice clean hotel conveniently located in Lakeville.
June 2, 2014
Rated 5.0 out of 5.0 by MrsPT Great place for the family to stay!
We had a great stay at the Holiday Inn in Lakeville. The gentleman at the front desk, Cody, was awesome! He was very friendly and helped us out a lot when our autistic daughter was having a melt down because our room key didn't work. His customer service from the time I called to confirm the reservation to check in to check out was fantastic! The room was perfect for a family and even though we were a pool view suite....the bedroom was very quiet which allowed for a great nights sleep. The pool area was perfect for my 6 & 8 year old daughters. Room service was quick and the food was good as well. Even though Lakeville was farther away from the places we needed to be in the Twin Cities area, we plan on staying there again the next time we find ourselves in the area.
May 21, 2014
Rated 5.0 out of 5.0 by Thomas222 Amazing Service
I love it when employees tell me how much they like where they are working. These folks aren't shy about telling me how much they like the management and owners. To a person the staff are cheerful and helpful. I will stay here every time I'm doing business on the South side of the Cities.
May 19, 2014
Rated 4.0 out of 5.0 by Momdeb Pool side room.
Nice room. Lots of fun things for the kids to do. Table and 2 chairs right outside room in pool area. Restaurant food was good, but service very slow and it wasn't busy.
May 7, 2014
Rated 5.0 out of 5.0 by CRUISING2222 Wow ...NICE!
This is a very nice hotel. Close to Mall of America it is very convenient for a nice get away. But the thing that impressed me the most was the staffs consideration. There was a small discrepancy that we encountered. Talk about pleasant and receptive to the issue I give you a "ten" hands down. The manager Greg made sure that the issue got reciprocation that is what I call service! Keep up the great customer service you are a wonderful establishment! The upgrade (for platinum elite) was also very much appreciated.
The room was outstanding :).
April 10, 2014
Rated 5.0 out of 5.0 by Marman Sweet Surprise in Lakeville
We were displaced from our home while our wood floors were being refinished and stayed at this Holiday Inn. We had a king suite with an adjoining two queen room. It was perfect for our family. The beds, linens and pillows were superb. The hotel is very clean and the staff was amazing. I ordered room service one evening from Rudy's and it was very prompt. The pool area was also clean. The front desk staff were so accommodating - even extended a late check out to us on our last day at no charge.
I highly recommend this hotel.
April 6, 2014
Rated 5.0 out of 5.0 by cmomof4 Great stay
Thank you for the great stay, arrived late, the clerk was super nice, helped us get in to our room fast.. He offered a late check out, and gave us a discount for getting in late. Very clean! Highly recommend.
March 22, 2014
Rated 2.0 out of 5.0 by dmc917 Not impressed
We were very disappointed. Overly crowded pool and splash area, very loud late, too many kids parties at once and food was not good. Way too expensive for what our experience was. Not recommending...
March 12, 2014
Rated 4.0 out of 5.0 by runningmama Nice waterpark but unexpectedly closed???
Being from the area, we decided to stay locally overnight for a family getaway with a pool. We chose this hotel for one reason: the waterpark. Imagine our surprise (and children's disappointment# when we woke up to a DRAINED waterpark. This appeared to be scheduled maintenance, which was disappointing that we weren't alerted to this fact upon making the reservation or prior to checking in. Of course there were other amenities we could take advantage of #waterslide, pool), but our children are quite small and the splash pad was the main draw of the establishment. The manager took 25% off our bill, which was nice, but I felt they could have done more. Also, this hotel seemingly allows weekend birthday parties. We checked in a bit early and the pool area was crawling with wrist-banded kids and minimal parent supervision. The party was to end at 4pm, but there was no oversight by management to enforce this departure so parents let their kids swim longer. Not appreciated, being we were paying guests. Overall, we'd come back, but I would definitely check on 1. whether there is a birthday party going on and 2. if any portion of the waterpark is planned to be shut down during our stay.
February 6, 2014
Rated 5.0 out of 5.0 by Jill57 Great hotel
This particular Holiday Inn Express has so many good amenities they offer, like entertainment and food with the attached restaurant. The staff is friendly and the service is excellent.
February 1, 2014
Rated 3.0 out of 5.0 by Captain PHD Spacious room, terrible bathroom, average service.
Had a poor experience here last time just before Christmas. This time was a different set of problems. Had ants in the bathroom and the bathroom sink drained at a snails pace. The front desk help was only average.
January 8, 2014
Rated 5.0 out of 5.0 by KO62 Very clean
Rooms we're clean and comfortable. Pool area clean and safe. Poolside rooms were great. Front desk people were helpful and professional.
December 30, 2013
Rated 4.0 out of 5.0 by HeatherLynn Loved the hotel--not so great breakfast.
This was a beautiful hotel and the kids had a blast at the waterpark. The staff was helpful and friendly. I did not have the issue that others have mentioned with not being able to get enough wristbands for our room--the woman who checked us in basically gave us many as we needed (which was a lot). The rooms were really nice and comfy.
Went to the restaurant for breakfast and was not very impressed. The staff was friendly and attentive, but the food was not great. I had the eggs benedict and my eggs were so under-poached that the white oozed out when you cut into it. My daughter liked her pancakes, but was not impressed with the one slice of bacon that came with them.
December 17, 2013
Rated 4.0 out of 5.0 by CCMom Honest Employees
After checking out and getting part of the way home I realized I forgot a valuable piece of jewelry in my hotel room. I called, spoke to someone in housekeeping (Peggy, I think?), and she actually went to my room to look for it. The person who cleaned the room had found it and had it on her cart to be turned in. I fully expected this jewelry to be gone for good, but your honest staff made sure that my belongings were found and brought to the front desk to be picked up by a friend. I cannot thank your staff enough for finding and turning in this item which is very important to me. Not everyone would have done so. Please make sure they receive my thanks!!
November 5, 2013