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Rated 4.4 out of 5 by 137 reviewers.
Rated 5.0 out of 5.0 by Great Place to Stay I love Staybridge Suites. The quality is always consistent and I know what to expect. The staff at each location have exhibited excellent customer service and are determined to make sure you have a great experience. They are very attentive to the details and are very pleasant to interact with. The breakfast and social foods were delicious and the dining staff made sure everything was well stocked. The atmosphere in the common area was relaxing and is always conducive of interacting with other guest, especially the benches at the entrance. It's very inviting. The room was very nice and clean. The beds were comfortable. Overall, it was another great stay and I will look for another Staybridge Suites location on my next travel. August 19, 2014
Rated 5.0 out of 5.0 by Beautiful clean room, fantastic service, great choice! We loved this hotel. It was sparking clean, comfortable, and the layout of the suite is very well done. Kitchen was extremely convenient, especially the fridge/freezer. Every employee I spoke to was incredibly helpful and went out of their way to make sure we were happy and comfortable. Thanks for a fantastic hotel for our vacation!! August 19, 2014
Rated 4.0 out of 5.0 by comfortable bed, quiet surroundings, convenient We were in the area for the second time and stayed at the Staybridge Suites at the recommendation of our brother. It seemed brand new and everything was lovely from the convenient location to the the friendly staff to the comfy bed, when we finally got to it. August 18, 2014
Rated 5.0 out of 5.0 by Beautiful hotel, outstanding service, fantastic experience I was impressed with the hotel room in that it was perfectly clean, beautifully laid out, and with the very convenient kitchen, especially the fridge/freezer. The customer service here was 5 star, nothing less. The front desk called us a few minutes after we arrived in our room to make sure that all was in order and we were satisfied with the room. I spoke to multiple people at the hotel and every person I spoke to was courteous, helpful, and very pleasant. Overall I was very satisfied with this beautiful facility and will definitely stay here again if I'm back in the area!! August 18, 2014
Rated 5.0 out of 5.0 by group home vacation Our 2 bedroom handicap room was perfect. Had more then enough room for four women to be comfortable. August 15, 2014
Rated 5.0 out of 5.0 by Daysimarie is on house arrest Three weeks ago, upon checking out of a nearby , less costly hotel I stayed at in order to economize, my dog bit my friends child. Luckily, Staybridge East Stroudsburg management allowed us to check in very early to leave the dog while myself and the childs father took care of the visit to the emergency room at the local hospital. The injured child, her dad and myself then traveled 90 miles to have her checked out by a plastic surgeon. We returned to Staybridge at 7:30 PM to check out. Although we did not have a chance to stay overnight, my dog Daysimarie had a chance to relax and unwind in her suite. As usual, Adam and Tina did not judge by her breed(Pit Bull) and treated her with the love and respect she deserves. August 15, 2014
Rated 1.0 out of 5.0 by Beer Police I am currently staying at this hotel and just had a very bad experience. At the managers reception they serve beer is a 4 ounce glass and they have a guy there to make sure you do not try to use a real glass. He stood in front of the tap, and blocked my way. I went to the desk to complain, the manager said that they have a two drink limit and the small glasses were intended to make sure there is enough for everyone. A 4 ounce glass makes sure there is none for all, not enough for all. I am a platinum member of IHG and have not see this rule imposed at any other Staybridge I have stayed in. It is just a cheep process by you and your company. I will not be staying here again. August 13, 2014
Rated 5.0 out of 5.0 by Excellent from Check-In to Check Out! We shared a 2 Bedroom Suite with friends - the arrangement allowed us to visit and prepare our own meals when we desired. The Staff was Superior - Top to Bottom! Tuesday - Thursday the Evening Spread of food and beverages was quite unexpected and Excellent. The Breakfasts were terrific - and we used the Grill outside one evening - another nice amenity. Keep up the Excellent work! August 13, 2014
Rated 2.0 out of 5.0 by Dirty rooms, needs repairs We stayed at this resort for 2 nights, the first night we were up a good part of the night because our a/c wasn't working, the next day I went to the desk and asked for them to either look at the unit and fix it or move us, the employee at the desk was very accommodating and moved us to another room, a bigger room with a king bed instead of a queen, so we were very grateful and happy about the move until we got to the second room. The second room had a weird odor, but tolerable, after looking around we discovered puke on the comforter of the king bed, right on top, clear as day, so either the housekeeper had no sense of smell or sight, or she was lazy! We took it off and after numerous attempts at calling the front desk and getting a busy signal, I walked down to the body was I can only assume the phone was off the hook. I explained that the comforter in our room had puke on it and that I would like new bedding. He went into the back and grabbed a new one and explained they were out of king bedding so I would have to use queen size. I asked what I should do with the puke bedding, he said to leave it in our room or throw it in the hallway... and we replaced the bedding ourselves! Other things broken in the room.... mainly the bathroom, the hooks were broken, the tub was all chipped and rusted in spots, and the drain had a giant clump of brown hair in it. gross! Not to mention the piles of garbage in the hallways. Needless to say, the hotel would be a beautiful hotel and pleasant to stay in if they maintained and cleaned it properly. I don't think we will ever be staying here again. August 12, 2014
Rated 5.0 out of 5.0 by Clean rooms and outstanding service! - The room was big and very clean. There was also a full kitchen. - The receptionists were very friendly and even gave me directions for some good places to eat. - They provide dinner and drinks some days of the week. - If I ever go back to that area, I'll definitely stay at this hotel again. August 11, 2014
Rated 5.0 out of 5.0 by Staybridge at East Stroudsberg This has to be the nicest hotel in which I have stayed in quite a while. The staff was very knowledgeable and helpful. August 10, 2014
Rated 5.0 out of 5.0 by Just the best! We booked Staybridge Suites because our usual accommodations were booked up, and boy, are we glad now that they were! Staybridge Suites was by far the better value and the better location for us. Suites are much better than just a room, even if you choose not to cook. Overall, our stay was so much better than it would have been. Thanks! August 6, 2014
Rated 5.0 out of 5.0 by comfortable bed and great food, staff friendly Room was clean and comfortable, staff very friendly and helpful, food great. August 4, 2014
Rated 5.0 out of 5.0 by Overnight Stay Excellent hotel accommodations and commodities….Conveniently located near the highway. August 3, 2014
Rated 1.0 out of 5.0 by Terrible and Rude service by the owner I have never been treated so poorly at a hotel. The fact that the owner was extremely rude is horrible. July 30, 2014
Rated 5.0 out of 5.0 by Great Service The staff was always willing to provide assistance and greeted everyone with a smile and greeting. July 29, 2014
Rated 1.0 out of 5.0 by Nice Hotel But Bad Smells The rooms had unbearable smells, possibly from the pets that had stayed there. :( July 25, 2014
Rated 5.0 out of 5.0 by Staff's impact on our stay My wife and I had a bad experience at another hotel I n the area, not a Staybridge Hotel. We call the morning of the 15th and were able to get a room for that afternoon. The staff was very helpful and made our stay one of the best stays we have ever had at any hotel. July 21, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. We stayed for a soccer tournament in the area. I spoke to Tina at length before booking and she was extremely helpful. When we arrived the staff was very friendly and helpful. Breakfast is included which is a very nice extra, however they could really use some more toasters and waffle makers as sometimes the line was pretty long. The room was very clean and we really loved having a kitchen. It is very nicely stocked with dishes, pots, even glass Pyrex in the microwave to reheat in. My one complaint is the sofa bed was very uncomfortable for the boys but Tina was nice enough to give us extra blankets to pad it up with. The staff at this hotel really goes above and beyond for it's guests, they are lucky to have them. July 17, 2014
Rated 4.0 out of 5.0 by Grant Family Reunion We had a great experience at the Staybridge Suites (Poconos) during the 4th of July weekend 2014. The staff was warm and friendly, will definitely come back to stay. July 17, 2014
Rated 5.0 out of 5.0 by Good clean Hotel great place love it just breakfast is not very good other then that AA July 14, 2014
Rated 5.0 out of 5.0 by Beautiful Facility - Wonderful Friendly Staff My family and I had a wonderful time staying at this hotel. The room was beautiful and clean, the accommodations luxurious and well appointed. The staff was very friendly and helpful in recommending places to eat and things to see. We truly enjoyed ourselves and would definitely stay here again if we find ourselves in the neighborhood. Thank you! July 7, 2014
Rated 5.0 out of 5.0 by Nice property - Close to I80 and Pocono sightseeing Very nice property and close to I-80. We enjoyed the nearby Pocono sight seeings and loved the hotel. IHG standard, worth enjoying stay! July 7, 2014
Rated 5.0 out of 5.0 by Sister's Wedding My sister had her wedding in Columbus NJ and the entire family and many friends stayed at the Staybridge. We socialized throughout the evening and at breakfast and had very nice visits. There are plenty of restaurants and things to do around the hotel as well. I would highly recommend this location to anyone planning to stay in the area. July 4, 2014
Rated 5.0 out of 5.0 by Maybe a grab bar near the toilet; phone in bedroom All was excellent.....just maybe add the above if you are interested in ideas. July 3, 2014
Rated 5.0 out of 5.0 by Pleasantly surprised! We came to the Staybridge Suites after finding the Holiday Inn Express could not accomodate our party of 3 adults and a toddler. We had a great stay overnight, and the breakfast the next morning was excellent. (Kudos to the breakfast server, a military spouse, and her attention to details wtih our 1 year old! She absolutely was the icing on the cake for our stay!) The suite (we had a two-bedroom) was clean, spacious, quiet, and cool when the outside weather was extremely hot and humid. Amenities were excellent, internet worked and was not horribly slow, and hotel staff were friendly and efficient. Price was as agreed upon when I made the reservation. We will surely be stopping back here again. Highly recommend. July 3, 2014
Rated 5.0 out of 5.0 by great service The AC could have been colder. The staff was great. The hotel Happy Hour was really convenient. Breakfast was convenient too. July 2, 2014
Rated 5.0 out of 5.0 by Best Quality This is the best quality hotel I have stayed in, in a long time. I found the staff to be friendly and attentive by addressing all needs and concerns. The room was great! It was clean, organized and very quiet. I enjoyed area and will most likely be making another trip to stay at this particular hotel sometime soon. July 2, 2014
Rated 4.0 out of 5.0 by Great place to stay in a quiet part of the "Burgs" Very nice hotel and very friendly staff. Tucked away from the main part of town so we slept with windows open with no issues. Air conditioning did not work in our room but staff looked into it right away and, as mentioned, could sleep with windows open for this occasion. Plenty of parking and clean facillities. July 2, 2014
Rated 5.0 out of 5.0 by Home away from home We were very pleasantly surprised with our studio room during our two-night stay. The layout of the room was a nice change from most hotels with the kitchenette, living area, and bedroom having distinct areas. The housekeeping staff did an excellent job as did the staff at the front desk and food service staff. We were very surprised to find that the Social Hour was more than appetizers! Food served was plentiful and, while not gourmet, was certainly delicious and on both nights of our stay, it was actually our dinner (not just appetizers/snack). June 23, 2014
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