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Rated 4.8 out of 5 by 64 reviewers.
Rated 5.0 out of 5.0 by Great 6 week Stay Staff was great. Housekeepers were wonderful. I liked the way all the staff I would meet in the morning would greet me with "good morning" Dinner in the afternoon was a great suprise, very nice after a long day at work. Did not have to leave hotel to look for dinner. Grounds were SUPER CLEAN. Hotel looks like in was built yesterday. Loved my stay! August 21, 2014
Rated 5.0 out of 5.0 by Great stay with gkids We travel to El Paso for school shopping and love the stay at the hotel. Access to the pool is perfect for the kids. The suite environment accommodates our family for meals. Location is easy access to malls and dining in the evening. August 20, 2014
Rated 2.0 out of 5.0 clean friendly people other than the noise above our room, our stay was great. Children jumping in the room above ours at midnight is not a good thing. You should consider the first floor for all families with children. August 14, 2014
Rated 4.0 out of 5.0 by Great Service The staff was excellent. They were very friendly and willing to help you. The only problem I had was I forgot to tell them to put me in a room away from the freeway; so needless to say, it was loud at night. You could hear the cars passing by throughout the entire night. It was also hard to sleep on their pillows, and the mattress was not comfortable either. Because the staff is so friendly and the rooms and the hotel in general are so clean, we do plan to stay their again. On a side note, their breakfast choices were not great and they kept running out of cups, food, etc... August 13, 2014
Rated 3.0 out of 5.0 by Rude Front Desk Staff I've stayed here before and really enjoyed the stay that is why I suggested to my co-workers that we should stay here on our next business trip. The hotel itself is clean and comfortable. I enjoyed that part. I was disappointed in the rudeness of the front desk staff when we had a discrepancy. I've stayed here before and the hotel rate was within my government allowance so I didn't realize when I booked the 5 rooms this time that their government rate fluctuates and was $20 higher per night than my per diem. I understand I made a mistake but when I approached the front desk staff they were rude and said "well you signed the paper when you checked in so you have to pay the higher rate". The manager who was standing behind the women during this discussion left the area, he acted like he didn't hear what was going on. We also gave tax exempt forms upon check in and were all incorrectly charged tax. The woman at the front desk made it clear she was irritated that she had to correct our bills. Needless to say we won't be going back which is too bad because we had told the other 30 travelers who stayed by the airport that they should book here next time, we will have to tell them not to book here now. August 13, 2014
Rated 5.0 out of 5.0 by Great place to stay great staff, well designed, clean, and breakfast everyday with social meals Tue-Thur. This in conjunction with a kitchen in the room, you can save a lot of money on food rather than have to eat 2-3 meals on the economy during your stay. August 13, 2014
Rated 4.0 out of 5.0 by Extended stay Room was quite large. Housekeeping needs to pay more attention to detail. Didn't leave proper linen in kitchen are, often. August 10, 2014
Rated 4.0 out of 5.0 Good in El Paso Great staff, all around. Front desk was always courteous. friendly and helpful. Above and beyond. Dining and social crews were fabulous, attentive and happy. Room attendants were also friendly, caring and efficient. Cleanliness of the laundry and fitness room were above normal, SUPERB as a matter of fact. Problem with Highway side room, but staff was fast to move us to a much more accomodating room. We were able to have a small birthday party in our room and it was a hoot, made possible in the suite with all supplied utensils. When we go back, we will choose this hotel again. Hands Down YES. August 10, 2014
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