Rated 4.4 out of 5 by 41
Rated 4.0 out of 5.0 by jtsjts Service and price
The staff was very attentive to our needs and went out of the way to be of assistance. I believe the rates are too high for the area, however. WE would make the hotel our primary destination but for that.
October 24, 2013
Rated 5.0 out of 5.0 by Disappointed628 Highly Recommend
This was the second time we stayed at this location and plan to stay here each time we return to the Elkhart area! The staff is very attentive and friendly. Every request was met with immediate response. The entire facility is very clean and the room was exceptionally comfortable. Definitely a "thumbs up" experience.
October 24, 2013
Rated 5.0 out of 5.0 by JAT12 Great Service, love the social!
As a frequent guest I am always pleased with the excellent service - if there's ever a problem it's addressed quickly, and I love the social, always pleasant to relax with other guests with a glass of wine and great snacks! Keep up the great work!
October 21, 2013
Rated 4.0 out of 5.0 by Famuv3 Nice Place to Stay !
We stopped in for one night with our family of 5 ( 2 adults and 3 kids ). We were given a good sized room with 2 Doubles and a sofa -pull out bed in living area. Only complaint was that they do not carry Roll-away beds. We usually need at least one extra twin with our kids who are now too tall to share a double with sibling. Usually we bring an inflatable but had forgotten it to pack at last minute.
Everything else was just right. Even had an Evening social with dinner - had never seen this before at any other IHG Hotel so this was a nice surprise !
We also had a DVD player in the room and found a family friendly movie in the hotel's library area !
Overall a great stay for our road weary family !
October 21, 2013
Rated 3.0 out of 5.0 by Davegl Business overnite
I stayed at this property for just one night this time; however I am a rewards club member and have stayed with this brand literally 100's of times. This location was fine. Staff was friendly. Breakfast pretty good. Only issue was that I was given a handicapped room...which I did not request. Upon inspection, I discovered that the bed was not clean nor was the bathroom. After going back to the front desk, the staff member was friendly and immediately gave me another room which was much better.
Was a little disappointed that they did not have a whirlpool. Otherwise, no issues. The shower was excellent. Will be back.
October 18, 2013
Rated 5.0 out of 5.0 by jtaylor12 Very Warm and Welcoming place to stay.
This place is very relaxing and enjoyable. I will refer all my friends to this place.
September 30, 2013
Rated 4.0 out of 5.0 by Onewholovestotravel First time at a Staybridge Suites.
PROS-Suite great size and overall very good. The man at the desk was very helpful and polite. Loved that you could check out DVDs for the DVD Player in your room.
CONS- beds to high up. Handicap tubs shower head right in middle of tub so when taking a shower it's stabing you in the side, in wrong place
September 27, 2013
Rated 4.0 out of 5.0 by CallmeQ Nice But Forget WiFi
The room and staff were very nice. The size of the room was nice and generous.
The WiFi was the worst I have experienced in a hotel, bar none. When trying to connect two of our devices would not be brought to the login screen rendering them useless and once on wifi the internet connection was dropped at least once an hour. It was frustrating but we were just using the access socially. If I had been working it would have been quite unpleasant.
September 24, 2013
Rated 5.0 out of 5.0 by HappyGardener Comfortable room and excellent service.
The front desk staff was very helpful and accommodating. The room was nicely furnished and had ample space. Would like to have seen more counter space in the bath area, it was OK for one person, but would have been cramped for two. Also, I was surprised how much I could hear from the room above mine. Lots of thumping on the floor above me. The breakfast bar had a nice variety of food. I was so happy to see REAL FOOD and not a lot of pastries. The arrangement of the food bar was a little congested and it was hard to move around and find things. The breakfast bar staff was also very accommodating and kept everything replenished and fresh - and even muted the TV for us. Our conference ran long so we did not get to experience the evening social. Maybe next time.
September 11, 2013
Rated 5.0 out of 5.0 by Shirley50 Friendly and helpful
Everyone was very friendly and helpful and loved the little treat bag that they gave me. It was very clean and comfortable.
September 10, 2013
Rated 4.0 out of 5.0 by XXXYZ Very Clean and Comfortable- Breakfast Not So Great
Our room was new, clean, and very comfortable. The kitchen was very convenient, and the full size fridge was a big plus. On the downside the complimentary breakfast consisted of what seemed to be grainy powdered eggs and sliced hot dogs that were supposed to be sausage. The toaster didn't work and the food set up was such that there was no traffic flow and guests were doubling back to get their breakfasts plates complete. Because this was a football weekend we had a required minimum stay (imposed by the hotel) of two nights at a premium rate far beyond the normal rate so the least we should have gotten was a decent breakfast.
September 4, 2013
Rated 4.0 out of 5.0 by DJMP Very clean!
I was very pleasantly surprised. I was dropping off my son for school at Notre Dame. Most of the hotels near the school were priced very high for Freshman Move-In-Weekend. I got a GREAT rate and the room was literally spotless. I consider myself very picky. I am turned off by rooms that smell of smoke or animals and this room had no odors. We did not have the breakfast, as we already had breakfast plans. I would definitely stay there again.
August 27, 2013
Rated 5.0 out of 5.0 by jckj4 Very relaxing, neat and clean
We visited this location in Elkhart, IN for our monthly stay as a family and loved it here. This hotel accommodates all your needs. Especially having kids. I recommend everyone to this Hotel. Thank you so much for the nice stay and looking forward to many more opportunities.
August 27, 2013
Rated 5.0 out of 5.0 by Justcuz Great place to stay when away from home
Great friendly staff in Elkhart. Excellent breakfast and after a long day during the week the complementary dinner and beverages is great way to unwind. Overall excellent value for the money.
August 19, 2013
Rated 4.0 out of 5.0 by Bigfoot7 Good visit, but......a potential problem
We had a nice visit, great accommodations, friendly service, food was plentiful and pretty good. I tried the eggs and they really seemed fake. Waffles, sausage, and cereal were good, but they need more fresh fruit. They did have canned fruit.
Shower was fantastic, pillows okay.
The real problem was that as we came back to our room the staff was just coming out from freshening up the room, we noticed that somehow one of the staff's key's and key card was left in our room, in our open suitcase. It looked like someone set the key down while rummaging through our suitcase, or they accidentally dropped it there. Nothing was noticed as missing, we had used the room safe for most of our valuables.
We told the front desk and forwarded them a photo.
August 16, 2013
Rated 5.0 out of 5.0 by Nicole3289 Great Experience
I am very picky when it comes to staying in hotels. This hotel was very clean and updated. The staff was very friendly and willing to help us. My family loved the breakfast.
July 3, 2013
Rated 5.0 out of 5.0 by happycouple07 Fantastic place to stay
My wife and I stayed at this location for two nights and felt really comfortable, The theater was really enjoyable, with bringing in our favorite movie to watch in a theater setting. The location was perfect, with just off the toll road exit but in the room we were in we did not hear the traffic of the toll road at all. The staff was absolutely amazing very polite and informative. We plan on staying here again when we have our weekend getaways.
June 29, 2013
Rated 4.0 out of 5.0 by MickeyG2013 Housekeeping
Housekeeping in the beginning was ok. Toward the end they were amazing. Someone needs to get the 2 spider webs houses in room 119 over the bed cleaned out. One in the left corner and one in the right corner. I asked housekeeping in the beginning to get them out and that request was ignored so I stopped asking. There is a housekeeping young lady that works at Mcdonald's as well as the hotel, SHE WAS AMAZING!!! The ladies on the last day were amazing too. I left a lot of items and they were returning them to me. Greatly appreciate that.
Breakfast. There is a lady there who did not wear gloves with the food one day and my coworker and I saw her remove food with her BARE HAND and we never ate breakfast again. She smokes and she went for a smoke break, came back in and proceeded to touch the food with her smokey hands. She didn't even was them. Didn't want to cause a scene that's why we never complained.
Front Desk: Always amazing.
June 23, 2013
Rated 5.0 out of 5.0 by alesanti660 Very good experience
I spent twoo weeks there due to my relocation to IN. The experience was very good and helped me to adapt quicker. The staff was very friendly and make me feel like home.
June 6, 2013
Rated 2.0 out of 5.0 by MrsClaus just okay
I did not get a friendly feeling from the staff, and they were not very informative. I checked in Monday, and when I left the hotel on Thursday, the only car that was in the parking lot was mine and a work truck. They were blacktopping the parking lot! No one had informed me, and the workers said that I could not leave and drive over their fresh blacktop. I was very upset. The crew blacktopping said that the hotel had notified all their hotel guests, but yet I had been there since Monday and had never been informed. There was nothing posted at the front desk or no notices slipped under my hotel room door. Luckily, the crew did figure out a way that I could get my vehicle out without causing them too much hassle. This was my first time at this hotel, and I was not impressed and probably will not be back.
June 5, 2013
Rated 5.0 out of 5.0 by Gypsygirl An extremely pleasant stay
We have a motorhome because I do not like to stay in hotels. We stayed here while the rv was being serviced. After a 9 night stay, I can honestly say that it is an EXCELLENT place to stay!! ALL of the staff was friendly and professional. The entire property was as clean and well cared for as possible. Everyone was also .very kind to our puppy. Breakfast was very nice as were the evening meals. This helped to make our stay a very good value, as did the complimentary laundry. .I will recommend this property to all who are headed to Elkhart.
May 9, 2013
Rated 5.0 out of 5.0 by Sunshine12345 Best place to stay in Elkhart
I travel to Elkhart, IN regulary for work and when we discovered the Staybridge Suites it made travelling so much easier! Rooms are nice (clean, well maintained), evening social is great for after a long day of work and the convienent breakfast isn't bad either (don't expect fresh, made to order food, but it's definitely decent).
One thing I would request is bigger pillows. The bed pillows are small - not sure why and I prefer bigger pillows. The other thing that would be nice is easy access to an outlet by the bed for plugging in my phone at night. The only outlet is on the wall behind the beside table and to use it you have to unplug either the lamp or the clock. Many hotels are using clocks that have charging stations built in - that would be great! These are suggestions and are not items that should steer anyone away from this hotel.
Overall - this is definitely the best place to stay in Elkhart!
Thanks for the great place to stay.
April 24, 2013
Rated 5.0 out of 5.0 by Greg2 Wonderful Staff and Property
Sam, Denita, Brandy and the crew are consistently the most professional and pleasant team I've encountered in 25 years of traveling. I stay at this property nearly every week and am always warmly welcomed at my home away from home. Having been staying here for over two years, I've seen the property well maintained and have seen evidence of continuous improvement in the check-in experience and the breakfast and social hours. In the 200 plus nights I've stayed here, I have never considered moving to another hotel. Good job Sam and team!
March 20, 2013
Rated 4.0 out of 5.0 by krtex nice breakffast area
Great breakfast offering and space to enjoy it. Room was comforatble with a good work space.
February 27, 2013
Rated 3.0 out of 5.0 by Hazelmay All but the pool was great
This was our second stay at this hotel. The room was very beautiful, clean, comfortable. We did miss having a blanket for the pull-out couch.
For breakfast, the staff worked hard but had trouble keeping up with the number of guests. Staff was friendly and helpful, however, and did their very best.
The only real downside was the pool. There was gum on the bottom and it felt very slimy. Even my son, who is put off by very little, refused to stay in.
I'd recommend staying here except for the pool!
February 21, 2013
Rated 5.0 out of 5.0 by Jason10 Great rooms, service
Every time I stay, I always enjoy my experience. Since the first time I checked in, I have not chosen a different hotel! Staff is always very nice and polite. I love the modern look to the hotel , and the rooms! I will continue to remain a loyal customer!
January 15, 2013
Rated 5.0 out of 5.0 by RobSD Usually stay at HIE's. Now I added Staybridge's to my list.
Stayed here twice within an week on my trip to Jersey and back. EASY off and on the highway. Clean room (King studio suite) ample room for my 10 yr old son and myself. Offered hamburgers with all the fixin's for social reception. Great selection and tasty breakfast. Very quiet and peaceful hotel. Gas, food, and major deptmartments stores (walmart, target) nearby. First time I stayed at a Staybridge and I would stay again. Really enjoyed my stay. Right off the highway, great breakfast, and most importantly clean thruout the hotel - interior and exterior.
1 Complaint but the rest of the hotel kept it at a 5 rating. Pillows..... Why the small pillows?
January 6, 2013
Rated 5.0 out of 5.0 by Whatski Gret environment and comfortable
Very few hotels make you feel like family but this one does. Its not the brick and mortar or beds, its people like Danita, Brittany, and Brandy that make the difference.
December 4, 2012
Rated 4.0 out of 5.0 by franklidear Home Sweet Home
We felt right at home, and were very comfortable everywhere in the building. The staff was great, rooms spacious and comfortable. There is no doubt that we will stay here again if in the area.
November 18, 2012
Rated 3.0 out of 5.0 by Jmsa Poor staff made for poor experience
Our room was clean and comfortable. The concierge and front desk were perfectly nice. However, I was completely disgusted with the way the staff acted when we had breakfast. My husband and I went down to the breakfast buffet to grab something quickly before the Notre Dame game. As we grabbed plates, the rude staff (all women) came right ahead of us and started taking the food away. They did not bother to ask if we wanted anything before they removed it. We ended up eating toast. I cannot believe how rude these workers were! A few minutes later, we saw them outside...I guess their break time was more important, so we will not be staying here again. For as much as we paid for the room, I think she were entitled to at least a better breakfast than we received. Not impressed!
November 8, 2012