Rated 4.4 out of 5 by 119
Rated 4.0 out of 5.0 by Napa082314 Overall good, with a few areas to improve upon
The property was overall great. It appeared to be a newer property, where the product did not look aged or dated. We stayed in a two bedroom suite which we truly enjoyed the layout and was impressed by the overall cleanliness (to include the full kitchen) and condition of the room. The only complaint we had was the several strands (at least a dozen) of short to medium length black hair that I had found in the bathroom. It seemed the bathroom had been swept as there were no hair or debris in the middle of the bathroom but possibly while sweeping the bathroom, it scattered the hairs to the perimeter of the bathroom, it didn't seem to be intentional, but definitely overlooked by the Guest Room Attendant and the Supervisor / Inspector of the room, it was very obvious, especially with that many. The Guest Service Representatives at the Front Desk, could have been a little friendlier in greeting the guests that approached the desk and walked by upon entering and exiting the property. When we did seek assistance at the desk we felt as if we were interrupting them, which made us feel uncomfortable in truly seeking the assistance we needed (our keys did not work on three different occasions). Even with the so-so service, we would return back because the property met our needs as far as the room accommodations and kitchen, and the breakfast was a benefit in which we also enjoyed.
August 27, 2014
Rated 5.0 out of 5.0 by figgy935 comfortable room, comfortable service
everything was great, room for guests, cocktails at 5PM, breakfast was excellent and service was high quality
August 27, 2014
Rated 5.0 out of 5.0 by da_blade20 Great Stay
We had a wonderful stay at the Staybridge suites in Napa. The hotel was clean and well appointed. We loved the continental breakfast and evening social. The room was very quiet which made sleep pretty easy. Overall, it was a very pleasant couple of days and we'd stay in a staybridge suites again.
August 23, 2014