Rated 4.2 out of 5 by 57
Rated 5.0 out of 5.0 by eric38ccc Nice room and a good sleep
The room had a big bed and a nice shower. Everything was spotless in the room. The breakfast had several hot and cold items. The staff was nice and check in was quick. I like the private kitchen and the full fridge. On the down side there was no gift bag on check in for being ihg member and I have never recieved a room upgrade at this property. It is a small thing but as a leisure traveler I like the gift bags and occasional room upgrades that come with being a ihg member.
February 5, 2014
Rated 4.0 out of 5.0 by kgjoker Better than our last stay
The first time we stayed at this hotel our experience was horrible. Staff was more concerned with talking on the phone to friends, staff was unfriendly, and the complementary breakfast was a joke. There was no food and when people asked about it they just kept saying they were making more but nothing came out for 1/2 an hour so we left to find a breakfast location. This time in January when we stayed staff was over friendly and food was always out. Big turn around and I would stay again.
January 21, 2014
Rated 4.0 out of 5.0 by jerber54 Great service and great location
All of the staff was willing to please - the staff gave us some "2 for 1" coupons for tastings at various wineries and Irish gave us great tips about which wineries in Napa Valley to go to and how to take the train to San Francisco. We loved the location - away from the craziness of the big city but close enough to go to San Francisco (we drove once and took the train once - would definitely recommend taking the train from Walnut Creek and then using public transportation or the Hop On Hop Off bus once in San Francisco). Going to Napa or Sonoma is convenient, too. Fairfield had several restaurants and shopping areas when home for the evening.
We stayed 5 nights and the breakfasts were good - had a large choice and were varied a bit (which was nice), the evening reception/light dinner were also welcome additions. We enjoyed playing cards in the dining area in the evening. We enjoyed using the pool, hot tub, exercise room, and the business center for printing maps and boarding tickets.
Our two bedroom suite was very clean and worked well for the four adults in our group. The tv didn't seem to be digital or HD - at least it wasn't a very strong signal, but we could see it. Our mattress was just adequate - we slept fine.
January 12, 2014