Rated 4.5 out of 5 by 49
Rated 4.0 out of 5.0 by forno05 Holiday
This was our first stay at this location. The staff is very friendly but professional. Very clean and convenient location. We will stay here again next year.
January 7, 2013
Rated 5.0 out of 5.0 by Jo4321 Great Place to Stay!!
I have stayed at this hotel several times. I always enjoy the great staff and atmosphere. The rooms are very comfortable and clean. The beds are awesome. I always look forward to coming back when I am in town on business.
January 7, 2013
Rated 5.0 out of 5.0 by Michelle40 Amazing Hotel
This was our first time at a Staybridge Hotel and WE LOVED IT !!!! We will be looking for Staybridge Hotels from now on. I have been telling everyone was a great place this is.
January 4, 2013
Rated 5.0 out of 5.0 by Russmew Great service, very comfortable bed.
The staff was A++ and the room and surroundings most appealing, with a big comfortable bed. Great place!! Will tell others and stay again soon!
January 2, 2013
Rated 5.0 out of 5.0 by 3Cats Wonderful, As Always
The rooms are great! Large and very functional. It's super to have such a nice kitchen.
January 2, 2013
Rated 2.0 out of 5.0 by Acey2000 Not so great
Checked into this property, membership of priority club or my platinum status was not even mentioned. The hotel was very empty and I was not offered any upgrade.
Evening reception food was poor, consisted of a lump of cold cuts in a tray and some old hamburger buns to make a sandwich.
The pool water was frigid. When my wife inquired, one of the front desk guys went into the pool equipment room and came out 5 minutes later and said the "system" shows the water temp was 82 degrees. It was the coldest pool I have been in at any of the 40 IHG properties I stayed at this year. My 3 year old was able to tolerate 3 minutes in the water. I went to the Walgreens in the parking lot and bought a $5 thermometer and the actual water temp was 77 degrees. The pool also had large clumps of hair in the floor drains, ants and other bugs were also crawling around on the floor.
After I raised the point of my Priority Club membership, I was allowed to spin the "prize" wheel, but the 500 bonus points that were to be posted to my account never showed up.
I had a whirlpool room, the layout is horrible. The flat panel TV is located on a far side wall and is very difficult to view from while lying in the bed without being contorted.
The whirlpool had a large amount of very curly, short, black hairs left by the previous guest. The granite tiles on the wall surrounding the whirlpool also had some sort of goop splattered on them. Did not use the tub because it was filthy. When I told the front desk, their reply was "oh", and that was it. No apology, no offer to clean it, no offer to change rooms.....nothing. I was, and still am shocked at the response.
There is no place to park close to the front door while checking in, or to unload luggage. Of the 6 very large handicap parking spaces closest to the front door, 3 of them were occupied by cars with no sign of handicap plates or mirror tags.
Our room faced the busy road in front of the hotel and was very noisy.
December 31, 2012
Rated 5.0 out of 5.0 by Jubart Great rooms, great people and great food!
I am a new guest to Staybridge Suites so this property is my first experience, but if this is the norm...you've got a new client.
The people are extremely friendly and helpful and the rooms are comfortable, clean and convenient. My first week I ate out for lunch each day, but I've found it is much cheaper to stop at the local market and pick up a few of my favorite lunch items that are better for me than fast food.
The breakfasts available have a good variety and the socials/receptions are good too...and the staff is great!
December 5, 2012
Rated 5.0 out of 5.0 by RonnieG Quick in and out
Business meeting. Needed a comfortable clean place located close to client. This was it. The breakfast was not expected. It was better than I would have gotten if I purchased one at the local Dennys. The room was huge. Comfortable beds and ample space. Wished I needed the kitchen as it was well equipped for a quick stay, but was not needed. Only negative was the floors seemed thin. Heard lots of foot traffic above me in the morning hours. Regardless, I'll be back.
December 4, 2012
Rated 5.0 out of 5.0 by MaryLIZ Great Service
As always, my stay at Staybridge was wonderful! Jennene and the rest of your staff are awesome! Keep up the great work!
November 15, 2012
Rated 5.0 out of 5.0 by Jamey Good Experience
This hotel delivers what each hotel should. Good breakfast and even food on some weeknights!
November 3, 2012
Rated 5.0 out of 5.0 by Delinda Amazing Driver
We had a very comfortable stay with frindly service and an amazing driver he went above and beyond his duty to get us where we needed to go and back again. Planning to stay there again next time we visit Franklin WI.
October 17, 2012