Rated 4.7 out of 5 by 70
Rated 4.0 out of 5.0 by Zephyrous Very nice, except for the dogs
Everything about this hotel was very nice, with one exception. The bed was comfortable, pillows excellent, room clean and adequately spacious, the kitchen more than adequate for the general traveler. My only concern: be forewarned that dogs are allowed at this hotel. That can mean being woken up in the early morning by yapping beasts if you end up on a floor with a particularly poorly trained dog or inconsiderate guest. Fortunately, I didn't have any overnight episodes, but for a late sleeper on vacation the early morning unwelcome wake up was very unpleasant.
September 23, 2014
Rated 4.0 out of 5.0 Front end reservations
Again, I will say that the front end manager was very incompetent regarding our needs. He spoke to the staff, with me present like I wasn't there. Very impersonal and unprofessional. The staff at the desk were not informed properly what our needs were and what room we had requested. The operation manager was very empathetic and I am confident he is dealing with this matter.
September 23, 2014
Rated 5.0 out of 5.0 by Susan 218 Excellent service and staff
We had to stay at the hotel because of a medical situation, and needed a place that offered handicap facilities. The Staybridge was all that and more. The staff was very helpful with all our needs as well as the room being exactly what we needed. The kitchen was well equiped and met all our needs. The bedroom was large and perfect size. Having breakfast in the morning was a nice convenience, as we could not be up early in the morning. We met some very nice people at the cocktail hour at night and enjoyed the company. One of the most convenient things was having onsite laundry facilities, which were very clean. I would recommend the Staybridge at Brandywine Valley to anyone who needed a nice retreat, or needed it as an extended stay hotel. It was great.
September 21, 2014