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Rated 4.6 out of 5 by 86 reviewers.
Rated 5.0 out of 5.0 by Highly recommend this hotel I was very pleased with the appearance of the hotel, inside and out, and the friendly staff throughout my 7 day stay. The breakfast was excellent and the social event was a nice touch from Tuesday to Thursday. The pool area was always clean and a great place to relax and soak up some sun. The hotels location is close to shopping and great restaurants. Westgate and an Outlet mall are just minutes away. I will defiantly return to this hotel for my next stay in Glendale. October 23, 2014
Rated 5.0 out of 5.0 by Compliment on Excellent Customer Service I just wanted to make sure your staff, along with the operations manager and director of sales were recognized the quality and excellent customer service I received during my stay there. I had an issue with the reservation that I had made and the request for a room with a pull out sofa sleeper, upon arriving it was not noted in my reservation so I only had a room with 2 queen beds and unfortunately the other rooms were sold out( I should mention my original room was at there sister location right next door)the agent said they would get me into a different room the next day and they would get a rollaway for the night, however they were out of rollaway as well. The next morning I received a call saying because they were sold out they were moving us over to the sister location (Staybridge). From the time of my check in on Friday evening to my check out on Sunday I experienced nothing but excellent customer service and I would recommend as well as stay here again. October 22, 2014
Rated 1.0 out of 5.0 by Disappointing Experience We are Canadian travellers and were recently travelling through Phoenix. We booked our hotels a couple of days in advance in areas we wanted to explore. We booked this hotel on the recommendation of a friend as we were attending a sports event in the Glendale area. We had one day of down time where we intended to lounge around poolside and enjoy the Arizona sunshine. Imagine our surprise.....we checked in, quickly changed into pool attire and stopped by the front desk to make an inquiry....only to be informed that the pool was closed and would be for the duration of our stay. Of course we were extremely disappointed. We were offered a `beer`` for the inconvenience which really only added to the insult. We had to change our plans for the day in a limited travel timeframe. We would have stayed in the accommodations we had the previous night had we known. We were told that it was published on the website to which my response was - Where was that bit of information buried? As we were sitting outside wondering what to do, the manager came out and talked to us. She was rude and abrupt about it and asked us what could she do about it? I told her that she really couldn`t rectify it, we were not about to change hotels (although we seriously considered it!!). She finally offered to take some money off our bill. Well.....the story doesn`t end there. My husband and I went out for dinner that night, attended our outing the next day (the pool did open that day ironically), went for dinner and when we came back our room was in the same state we left it. No cleaning service had been provided....not even a garbage emptied!! I will never stay here again and I will tell everybody about this disappointing experience !!!! October 22, 2014
Rated 4.0 out of 5.0 by Great hotel Nice staff, friendly people. Everything you need to make your stay comfortable and relaxing. October 9, 2014
Rated 5.0 out of 5.0 by Great hotel with GREAT LOCATION This hotel is great for a vacation due to the proximity shopping, movies and restaurants! I would recommend this hotel to anyone traveling to the Phoenix area. October 9, 2014
Rated 5.0 out of 5.0 by Great Stay at Staybridge Awesome customer service! We really enjoyed our stay especially the staff and how helpful they tended to us. September 24, 2014
Rated 5.0 out of 5.0 by Great room with a lot to offer The hotel was fairly close to the football stadium, walking distance if you insists on walking. It is also close to the Westgate entertainment area. Besides being walking distance it is also cab taking distance, if you are planning on consuming alcohol. I was surprised at the room and what it had to offer or don't want to walk in the heat.The kitchen was an added bonus and it had basic amenities to offer. The only disadvantage was the guests staying across from us were very loud and you could hear them partying, eventually they stopped. But I would stay here again. September 24, 2014
Rated 5.0 out of 5.0 by awesome staff the front desk staff is amazaing and do not hesitate to try to meet any requests you have. the hotel is clean. great value for the money with the social and wonderful breakfast. September 24, 2014
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