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Rated 4.7 out of 5 by 83 reviewers.
Rated 5.0 out of 5.0 by Home away from home I've never stayed at a Staybridge and didn't know what to expect. After our stay, I will say that whenever possible, I will stay at a Staybridge whenever I travel. It was more then I had expected. The rooms were very clean, the staff was great. Alway a kind greeting and asking if there is anything I needed or if there was anything they could do! The morning breakfast was not the equivelent of IHOP, but was good in itself, waffels, fruit, eggs, sausage or bacon and more. The pool was clean and cleaned every morning. The ladies at the front desk were great. If you needed directions or had any questions, they had the answers, and if they didn't they got them for you. One that I would like to say "Thank You" to at the front desk is Tammy! She was helpful and funny and made this a very pleasant stay. I had a packaged sent to the hotel cause this was a work/vaction, and when we arrived they gave it to me and when it was time to send my package back they gave me directions to the nearest Post Office. I can go on & on about our stay, but all I'll say is it was 5 Star as far as I'm concerned. Thanks for making this stay great! April 22, 2014
Rated 3.0 out of 5.0 by Bill Out Rates I enjoyed my stay, but one thing that really disappointed me was the numerous rate changes that took place while I was there. When I booked my room I was given a rate. That rate changed based on high/low priority nights. This creates a very big hassle for business travelers that have to file these expenses. This is obviously something new that IHG is doing that I have not seen before. If it continues with my IHG future stays, I will be forced to switch brands. This is a hassle I am not willing to live with. Other than that, the staff was very friendly. I was happy with my stay. April 15, 2014
Rated 5.0 out of 5.0 by At home feeling, very relaxing Four of us stayed at your establishment in March 2014. We had a wonderful time. The rooms were spacious, clean and comfortable. The staff was exceptionally friendly( sorry I forgot their names), the manager was very informative and excellent at her customer relations . Front end staff were extremely helpful with whatever questions we asked. Randy the maintenance staff was very friendly and helped us with some shopping ideas, thanks Randy. Overall we would highly recommend your hotel and we definitely will be back next year!! See you then. March 15, 2014
Rated 5.0 out of 5.0 by Going Beyond Although we have stayed at this grand hotel on seven previous occasions, this was our first 30+ day getaway. Again, all staff members were wonderful, our room was spacious, and the grounds were well-maintained. Two items were different this year. In both instances, the staff went beyond expectations to assist. The first event was a health emergency. If you are new to this area, you'll be pleased to know that an urgent care facility is within one mile of the hotel with everyday hours from 8 AM until 12 midnight. Next, an off-site radiology department is within three miles of the hotel. I am uncertain of their hours; however, they were thankfully open on a Sunday morning. Finally, a pharmacy is located in Frye's Grocery Store which is about a mile and one-half from the hotel. In three hours, a serious medical condition was diagnosed, confirmed, and treated by top-of-the-line professionals who guided us through the paper chase and on to good health. We were so very relieved and appreciated. The extremely helpful front desk staff had answers to every question and even offered to run errands for us. In fact, during the emergency and the two weeks remaining in our stay, all Staybridge Staff members we encountered provided quality care, comfort, and concern. We continue to be humbled by the grace we received. The second event was a work-related item. Since we were staying longer than normal, work came with us. Using our IHG status, we were able to receive a room upgrade which provided another bedroom to serve as an office. Of course, the business center was well-equipped for any forgotten item. The front desk staff came to our rescue more than once with supplies and directions. Once the work was finished and ready for mailing, the front desk staff directed us to an off-site post office which was about one mile away (on the same short drive to the urgent care center and Frye's!). Storemore is open on Saturday afternoon, too. Prompt, efficient service was provided by the professional staff who had wonderful comments for the Staybridge Suites staff. As an added bonus, Storemore has storage units. On weekends a wonderful woman named Tina opens her storage lockers for estate sales. What fun! Tina is willing to negotiate. In fact, I believe she enjoys it. I left with two sweet items for less than $15.00. Staybridge Suites continues to offer quality care and service. The staff has always been friendly and helpful. However, this year they certainly went beyond and helped us in unexpected ways. That want to help people. That is who they are! March 11, 2014
Rated 5.0 out of 5.0 by Great setting and enviorment I stayed for two nights and I was very satisfied with my stay. I enjoyed every moment when I did come back to relax in my room. I would recommend STAYBRIDGE SUITES to all my friends and family. I will definitely come back to this location. February 26, 2014
Rated 5.0 out of 5.0 by Great Hotel and even better value I recently stayed 4 nights on business and I was very impressed with all aspects of my stay. I had a suite with 2 beds and a balcony. The view of the pool was spectacular. The room was very clean, and the bathroom/shower area even cleaner. I'm very particular on bathroom cleanliness and I was pleasantly surprised with how clean everything was. You get the feeling that they could charge a lot more for the room I had. The staff was excellent and always eager to see if I needed anything as I passed by. Will definitely stay again anytime I'm in the area. Excellent hotel for the rates, IMHO. February 12, 2014
Rated 5.0 out of 5.0 by Relaxing Stay I was so impressed with the size and amenities of the suite. The hotel was very clean and quiet. We had a one bedroom suite with two queen beds. I highly recommend this hotel. I really enjoyed my stay and I'm sure you will too. January 7, 2014
Rated 5.0 out of 5.0 by Christmas on the road in az we traveled to Glendale Arizona to visit my son Matt stayed at the Staybridge Suites great location next to Cardinal Stadium Westgate entertainment district Hotel was nice roomy comfortable had a little guest areain the room. We opened presents had a great time. Nice and warm in the 70's. December 30, 2013
Rated 4.0 out of 5.0 by Something missing from this place I've stayed at a few Staybridge suites and most fall into this category, ie average rooms and amenities. The room was huge, that was nice for the 12 hours we were in it. The down sides were the floor creaked in spots and is uneven. The AC system was clunky loud though didn't impede our sleep. Then breakfast was ok, I know it's free but it should have been so much better. Last gripe, we were not greeted as Rewards club members and I went back to get my goodies, not a huge deal but disappointing. I would stay there again and will continue to choose Staybridge if available. December 30, 2013
Rated 3.0 out of 5.0 by Kitchenette and Laundry Loved being able to cook while staying at Staybridge for 10 days. Free laundry was a huge plus as well. Location was convenient to the highway. Room a bit too small. Given a hard time by Cynthia at check in for asking for an upgrade as an IHG rewards member. Staff in general were young, inexperienced associates sorely lacking customer service and communication skills. Housekeeping either did a poor job of cleaning the room or did not come by at all. Breakfast items did not vary much compared to other Staybridge locations that offered a lot more variety. Cooked oatmeal was a great treat. But the juice machine kept breaking down. Other IH brand hotels have more of a juice collection. While this is a better hotel than most in the area, I'd have to think twice about the service. December 29, 2013
Rated 5.0 out of 5.0 by Great stay! We stayed 4 nights the week before Christmas. The staff was great and the beds were very comfortable. Xavier and Mallory were especially helpful. December 26, 2013
Rated 5.0 out of 5.0 by December Cardinals Game The staff and property made our stay one to remember. The breakfasts were more than just the ordinary type one usually sees they were very good as well as the atmosphere. This was the first Cardinals gave we have ever attended and the stay here made it most memorable. My hats off to the StayBridge Suits. The frosting on the cake the Cards won!!! December 12, 2013
Rated 5.0 out of 5.0 by Great room and staff We had a great stay at Staybridge in Glendale. Check in staff was friendly and efficient. Everywhere you went the staff was friendly and willing and able to answer all questions. I felt like everyone truly enjoyed their jobs. I travel quite often and it is not very often I get that feeling. The room was clean, nicely decorated and well stocked. We appreciated the kitchen. The only down side is their is no dining table and chairs to eat at. You have to eat at the small coffee table. Pool area was nice and has BBQ's. The pool was warm enough to swim in and the spa temp was perfect. Breakfast was good and had a decent variety. Location was good. We walked to eat, shop and to University of Phoenix stadium. I will be staying at Staybridge next year when I am out for another Cardinal game. December 12, 2013
Rated 4.0 out of 5.0 by Great Family Stay We stayed in a 2-bedroom Suite with kids and grandkids for the Thanksgiving holiday with relatives in the area. This was a great solution, and worked out well for all of us. The living area was perfect for those who wished to stay up late, and yet the kids and Grandma could go to bed early. We had a wonderful holiday, and our relatives nearby were not inconvenienced with people camping all over their house. December 4, 2013
Rated 4.0 out of 5.0 by Close. Nice Rooms Close enough to walk to Booking.com Arena. Nice, new rooms. Wish the pool stayed open later. November 25, 2013
Rated 5.0 out of 5.0 by Great for a family without giving up privacy. My son and I were in Glendale for a baseball function. We had a few other boys with us and the dual suite was the perfect fit. The breakfast bar was great and the employees were very responsive. I will be recommending the Staybridge Suites to all the other baseball families coming to town soon. October 23, 2013
Rated 5.0 out of 5.0 by Staff is very accomodating The staff went out of its way to ensure our stay was perfect. We started each day off with an excellent breakfast. The front desk assisted our needs several times. We would recommend this hotel to any one visiting the Phoenix area. September 27, 2013
Rated 5.0 out of 5.0 by Great place very clean This is a nice place, after 2 visits the staff tried to remember my name and most got it right. The hotel manager ask several times if she or the staff could make my stay better! Wow that is different. The afternoon food Buffett was surprisingly good. Pool, hot tub and grounds were very clean. I will be back often. September 27, 2013
Rated 4.0 out of 5.0 by Close to Stadium This is a good choice if you are attending any events at the Jobing Arena or the Cardinals Stadium. They have a courtesy shuttle to the arenas early in the day but not after 1:30pm. Comfortable bed, nice decor and friendly staff. September 19, 2013
Rated 5.0 out of 5.0 by Total Relaxation We chose this property to relax and have a final 'pool day' of summer. We were NOT disappointed. This property has a lovely pool area and some of the day we had the pool entirely to ourselves. September 9, 2013
Rated 5.0 out of 5.0 by We'll be back. We've stayed at Staybridge 2 times and both times found the room very clean, comfortable and very affordable. The staff was very helpful and the breakfast bar is great! We missed the social time. The location is great for movies, Cabelas, dining and shopping. We'll be back and recommend the Staybridge to friends and family. September 4, 2013
Rated 5.0 out of 5.0 by Love this hotel! I come to Phoenix fairly frequently and this is the only hotel I stay in. The suites are set up to suit my families needs and, as a very light sleeper, I find the hotel to be quiet and comfortable. During my last stay, there was a pre-season football game on Saturday and the hotel was booked. I expected to hear rowdy partiers come in after the game but did not hear anything and slept through the night! The staff are ALWAYS courteous, friendly and helpful and during this most recent visit, Oscar, the manager, went out of his way to help me with an issue. Having been in the hotel and restaurant business for many years, I understand the difficulty of their job and appreciate the outstanding customer service they provide. In all my stays, there is not one negative aspect I have to say about this hotel except that I was very frustrated to find they were totally booked last year when I was planning a visit and couldn't get a room it was spring training season - honestly, it was totally my fault for waiting too long to book. I would highly recommend this hotel, and have recommended it to anyone who asks. The location is great too - close to Cabela's, restaurants, movie theaters and, of course, the Outlet Mall! August 29, 2013
Rated 2.0 out of 5.0 by Disappointing We had stayed at the Staybridge in Glendale for two other occasions when our son played baseball. This 3rd time would be our last. We stayed there for a week in June and it was very disappointing. The pool was filthy and green the whole time we were there and they finally closed it at one point to try and repair it on our final day there. Everyday I asked the staff for a status on the pool and everyday they game me a different excuse. So, basically my family could not swim at all during our stay when the temp in AZ was over a 100 degrees. They were miserable and so were we. July 7, 2013
Rated 4.0 out of 5.0 by Quality Service Recently spent 10 days at the Staybridge for a baseball tournament. Rooms were spacious and well appointed. Staff was very good and took care of all of our requests. Free laundry was a huge plus with the enormous amount of dirty baseball uniforms and needing to have it clean every day. Great location for Peoria, Glendale and Goodyear spring training facilities, 20 minutes or less to each of them. Multiple shopping, restaraunt and entertainment options within walking distance. July 3, 2013
Rated 4.0 out of 5.0 by Unfortunate Timing Great room, great value, and pleasant, helpful staff. Unfortunately, our stay overlapped that of at least one boys' baseball team, and the teenage boys acted as teenage boys do, including running through the halls playing a "shooting" game and leaving wet towels and trash in the hallways and elevator. The pool area became uninhabitable because of the horseplay. They also apparently somehow broke the pool filter on the weekend, which wasn't fixed until Thursday, the day we left. The staff seem truly concerned with making everyone's stay as pleasant as possible, but if they're going to book large groups of teenagers, then some adult supervision is necessary. July 3, 2013
Rated 5.0 out of 5.0 by Great Stay! Was a great value for the money! The staff was incredibly helpful and courteous. June 9, 2013
Rated 5.0 out of 5.0 by Excellent Property! Such a comfortable experience we wanted to stay longer! June 9, 2013
Rated 3.0 out of 5.0 by Poor front desk staff It appeared there needed to be more than 1 person working at the front desk as I had 3 separate occurrences over 1 1 night stay. Check in was fine; however, about 1/2 hr. later which was about 3:30 mind you only about 1/2 hr. from check in time & no one was at the front desk for assistance for over 20 minutes when I just wanted to ask about ice machines. Thankfully another guest who had been staying there helped me by informing me it was in the room, you just had to turn in on. I had no idea....maybe a blonde moment, but would have been nice to know w/out having to wait 20 minutes. Later on, maybe an hour later, my other guest went to check in to the room which a key was left for her and she was next in line & instead of the front desk associate asking my friend if he could help her quickly, he took off and took the woman just in front of her on a tour of the room she would be booking 2 weeks out to ensure it was adequate enough for her, while my friend stood there waiting for again about 1/2 hr. Finally when I went to check out at approximately 11:30, surprise, surprise, no one was at the front desk (waited approx. 15 minutes until he came back) then, instead of helping me, he answers not 1 but 2 phone calls & booked rooms for callers, another 15 minutes passes and finally he even acknowledges me and then says can I help you, I just wanted to check out which took all of 3 minutes at most. Personally, I think that was so unprofessional, considering I was an existing guest standing there, he should have said to the callers, please hold a moment. I would have been right out of there. Overall poor quality service for sure! May 20, 2013
Rated 5.0 out of 5.0 by Wonderful place to stay and play Excellent price for clean and comfortable accommodations. The staff was very professional and friendly. Great location and nice amenities! May 14, 2013
Rated 5.0 out of 5.0 by Wonderful place to stay! Friendly staff, clean accommodations, felt like being at home. After this experience I will definitely try my best to book my reservations at the Staybridge Suites. Highly satisfied!!! May 12, 2013
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